audio output device not working

February 16, 2010 at 03:27:37
Specs: Windows 7
Hi, can anyone please help me out, my audio does not detect a output device. . . . .I have a MSI K9n Diamond motherboard, its got a onbaord soundcard. . . . . . a few time now all of a sudden theres no sound, the icon says "no audio output device is installed"

So in the beginnig I took out the Bios battery, after 5mins I put it back and it solved the problem, then I also did a check on if there is any availible updates, so I did them too. . . . .

Now it happened again, but this time the Battery Trick didnt work, I have Win7 64bit and Sound Blaster Audigy are the guys from the onboard soundcard. Does anyone know what to do or have advice?? Please, im so tired of this happening. . . . .

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February 16, 2010 at 04:52:26
Have u try to re-install audio driver?

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February 16, 2010 at 08:04:07
Hi, yes i tried, but no luck at all. . . .

Does it have something to do with the 64bit thing???

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February 16, 2010 at 08:15:26
Just make sure u have 64bit driver. Some motherboard has an option to disable audio in bios, check for that option and make sure it's enabled.

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February 19, 2010 at 03:08:50
Ok, I have the 64bit driver and still nothing. . . . . . im thinking of just going to buy a new sound card. . . . . the motherboard is very good, but the sound problem drives my nuts!!!!
Everything in the Bios is set up right. . . . . . .

Any suugestions????

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February 19, 2010 at 06:48:02
The term CARD is frequently mis-used. A CARD is installed in a mboard slot and is removable. Onboard sound - a sound adapter built into the mboard - IS NOT A CARD ! Same applies for onboard network adapters, onboard video, etc.

The onboard sound must be enabled in the mboard's bios Setup - it is by default.

Side NOTE - whenever you flash the bios to a different version, you should always load Bios Defaults in the bios Setup after you flash (or clear the Cmos by moving a jumper on the mboard, moving it back, or remove the mboard battery, re-install it, but then you'll need to set the time and date), because flashing the bios usually does NOT clear the previous Cmos contents, and the settings in the bios may not work properly unless you make sure the Cmos contents match the specific bios version.

MSI K9n Diamond

Creative Sound Blaster X-Fi Xtreme Audio Drivers

A frequent answer of mine regarding sound software problems .....

"Are you SURE you installed the software for the sound properly ??
Sound "drivers" downloads are actually drivers plus associated programs (sound software is a better description).
You DO NOT install drivers for sound while booting - when Windows detects a generic sound device while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the sound "drivers" using the proper installation from a CD or the proper installation file that you downloaded from the web."

If you DID install sound drivers that way, go to Control Panel - Classic View - Programs and Features and Un-install the sound software you installed, reboot, DO NOT install sound drivers while booting, and install the software for the card the right way !

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February 19, 2010 at 08:22:52
"I have Win7 64bit and Sound Blaster Audigy are the guys from the onboard soundcard."

The onboard sound is Creative Sound Blaster X-Fi Xtreme Audio , NOT Audigy !!

Do you also have an Audigy PCI audio card installed in a mboard PCI slot?

If so, I need to supply this additional info.

DO NOT install a PCI card in the last PCI slot on the mboard closest to the center of the mboard, unless it is a PCI video card. That slot is forced to share it's IRQ with the the video, and that often causes problems if it is not a video card.

Unplug the computer, or otherwise switch off the AC power to the case, whenever you unplug or plug in any connection or any component inside the computer case.

Remove the Audigy card and find the model number on it - it's printed on the surface of the card, and on the stuck on label - it's either SBxxxx or CTxxxx - tell us what it is.
Also, tell us which country you bought the Audigy card in.
When we have the model number and region, we can tell you where to get the correct sound software.

You can install the sound software for both the onboard sound and a sound card in a slot, but Windows can only use one sound adapter at a time. The sound adapter you installed the sound software for last becomes the default sound device, but you can change the default device when you have installed the sound software for more than one sound adapter.

Make sure you don't have volumes set too low or muted, for things you want to hear or use.

I assume it's the same situation in Windows 7 as it is in Vista

Click once on the speaker icon in your task bar lower right to see or set the master volume.

NOTE the small blue speaker icon below the volume slider.
Clicking on that toggles Mute on/off.
If the the volume is Muted, there is red circle icon there beside the blue speaker icon.

Click on Mixer below the master volume
RIGHT click on the speaker icon in your task bar - choose Open Volume Mixer
You can see or set the master speaker volume and/or the WindowsSounds volume there.

Individual volumes.
RIGHT click on the speaker icon in your task bar - choose Sounds
Control Panel - Classic View - Sound

The present volume settings for each sound device in Playback or Recording are shown via in a bar graph on the right.

One device in each of Playback and Recording should have a green circle icon with a white checkmark in it - that's the default device.
Usually Speakers and Microphone are the default devices.

To change the volume setting, or to change the default device, click on a device to highlight it, then you will be able to select Set Default or Properties. Sometimes you can also select Configure there.
Under Properties, select Levels to see or set volume level(s)

In my Speakers Properties, when I select Levels, I see Realtek HD Audio output, PC beep, CD Audio, Microphone, Front pink in.
Microphone and front pink in are Muted.

What you see there may be similar but different according to what sound adapter(s) you have, and according to wther you have more than apair of speakers connected or not.

NOTE that Microphone is Muted there by default. It's automatically un-muted when you use a program that can use a Mic, Muted again when you exit it the program.

In my case, front pink in, for a port on the computer case, Mic, is also muted.

Go to Control Panel - Classic View -
Once the sound software has been installed properly, there is probably an icon there where you can set settings for the sound adapter. If you have more than just a pair of speakers, you can often change the use of some of the jacks from default use so it can be used by (a) speaker(s), when you already have speakers plugged into other than the green jack for just a pair of speakers.

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