Audio only works with one headset

June 16, 2017 at 21:41:30
Specs: Windows 10
I got a laptop from an old friend of mine who included a USB headset. However it won't play sound when the headset is out which I am fine with. But it also won't play sound when I have a pair of earbuds in. I believe they are the ones you get from apple whenever you buy a product of theirs. They work other places. I plugged them in made sure they were set to default, made sure the computer recognizes them they aren't disables I checked to make sure their setting were default, 24 bit, 48888 Hz (Studio Quality) if you try and play a test tone it just says "Failed to play test tone". Thank you!

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June 17, 2017 at 00:22:09
I understand it plays with other headsets?

Does the apple earbuds come with a microphone in the cable?
It may not be compatible with your laptop speaker plug.

message edited by sluc

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June 17, 2017 at 02:58:58
Hi Nugget,

with such queries it can help much if the Make and Full Model number is provided, also the device type (in this case a Laptop).

I suspect as standard the Laptop may have Jack Sockets for Earphones and a Mic, which are bypassed when a USB headset is used.

There may be a Volume Control, generally adjacent these Sockets, that has been turned down, off or has failed. If rotary type, try wiggling it gently up and down.

The Earphone Jack Socket and/or or the inbuilt Speakers (notorious for failing), if present, could be faulty.

The contacts in Jack Sockets are flimsy components, which over time lose their tension, leading to contact problems. Within the Earphone Jack Socket, one set of contacts disconnects the inbuilt speakers when a Jack Plug is inserted.

Compounding this, and *OFTEN MISSED* is generally Jack Sockets are 3.5 mm diameter.

Cheapo components, even those labelled as 3.5 mm can actually have 3 mm Plugs. Quality items such as those from Apple are truly 3.5 mm . Individually this is not apparent. Compared together, the (17%) difference is clearly visible.

Good Luck - Keep us Posted.

message edited by Mike Newcomb

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June 17, 2017 at 05:01:09
if you try and play a test tone it just says "Failed to play test tone"

Makes me think this could be a software issue. Perhaps you should try the latest update.
We need the info requested in #2.

Always pop back and let us know the outcome - thanks

message edited by Derek

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Related Solutions

June 17, 2017 at 05:33:34
Do you have a volume icon in the notification area? Right click on it & select "playback devices". Are there several options on the list? Which one is set as the default (green check mark)?

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