Solved Audio jack stop working when laptop screen shuts down

February 24, 2015 at 15:04:42
Specs: Windows 8
My laptops headphone jack stops working, no music plays in my headphones, when the screen shuts down after the set timer of 5 mins. The computer's speakers still work plenty fine. And when I wake up the screen, they still don't work. I have to unplug the headphones, then put the computer into sleep, wake it up, then the jack works again. any ideas?

See More: Audio jack stop working when laptop screen shuts down

Report •

#1
February 24, 2015 at 16:20:43
That's unusual.

Let us know your Display and Sleep setting times please.

Is this a PC or a laptop - the make and model number would be useful?

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
February 24, 2015 at 19:27:43
It's a Sager NP7378 laptop. The setting was originally set to turn off the screen at 5 mins when not plugged in. I have it set for 15 now so I don't have to fix the problem as often. It's set to go to sleep at 15. I'm looking at the settings page for display and sleep and I'm not seeing much more information.

Report •

#3
February 25, 2015 at 06:57:48
✔ Best Answer
I've had a good look at this and you are not the only person who has had this issue, although many are Mac users. Unfortunately I've found no convincing solution and although this is almost certainly a software bug it is not even clear which software is to blame. It would be worth checking that you have the latest Realtek audio drivers, just in case there has been an update for Win 8 users. Other than that it seems you are stuck with your workaround.

I'd better add that there is a third party program from Clevo that is supposed to help this issue but it is not anything I know about personally. See the first entry of the discussion here (heading - Final Solution):
http://superuser.com/questions/7841...

Keep watching just in case anyone on here has run into it and found a fix.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

Related Solutions

#4
February 26, 2015 at 07:18:56
Did you manage to sort this or have you decided to live with your workaround?

Always pop back and let us know the outcome - thanks


Report •

#5
February 26, 2015 at 11:46:44
Looks like it's sorted out. I went to the article you liked to, read the part titled "stable solution". Followed the directions there and it appears to be fixed and it only took a few minutes. I changed a hotkey file from hp.dll to hp_DISABLED.dll . Only worried that hp.dll was necessary for something else, but so for no side effects. Thanks for the help!

Report •

#6
February 26, 2015 at 12:33:27
OK, thanks for the update.

Always pop back and let us know the outcome - thanks


Report •

Ask Question