Audigy platinum sound card: Stereo only

February 14, 2010 at 08:56:04
Specs: Windows XP SP3
Hi
I have a SB audigy Platinum soundcard and a logitech 5.1 speaker system.
I have my soundcard mixer set to 5.1, my wires are connected properly ( I try optical and analog jacks and the same problem occurs).

My problem is that I only have stereo sound (front and sub). I do a test withthe creative mixer, and there is only silence for the center and rear speakers. I tested my logitech speakers with it's own testing button and they show pink noise on all 5 speakers.

What is going on? I updated the drivers, and I still have the same problem...


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#1
February 14, 2010 at 09:25:45
If you installed the specific software for the Audigy chipset correctly - NOT just the drivers - there is an icon for settings for it in Control Panel and you can specify which port on the card is used for the default stereo connection or for connections to more than two speakers.
Also, in most cases, if the software was properly installed, when you plug in a speaker plug into other than the green jack port for the first time, an Audigy or Creative related pop up window appears that asks you what you want to use that port for.

If you don't see that, you did NOT install the software for the chipset properly. "Drivers" software downloads for sound chipsets (and video chipsets, and many other devices) almost always has drivers AND associated programs that must be installed along with it - it always does when the sound chipset supports using more than two speakers.

A frequent answer of mine regarding sound software problems .....

"Are you SURE you installed the software for the sound properly ??
Sound "drivers" downloads are actually drivers plus associated programs (sound software is a better description).
You DO NOT install drivers for sound while booting - when Windows detects a generic sound device while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the sound "drivers" using the proper installation from a CD or the proper installation file that you downloaded from the web."

If you DID install sound drivers that way, go to Control Panel - Add/Remove Programs and Un-install the sound software you installed, reboot, DO NOT install sound drivers while booting, and install the software for the card the right way !

NOTE that there are several different possible Audigy chips/chipsets. If you use a download from the web, e.g. from the Creative or SoundBlaster sites, make sure you access the site for region you bought the card in, in order to get the right software for it !

Another frequent related answer of mine....

"By the way, DO NOT install a PCI card in the last PCI slot closest to the center of the mboard, unless it is a PCI video card. That PCI slot is forced to share it's IRQ with the video, and that is likely to cause problems , unless the card is a PCI video card ! "



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#2
February 14, 2010 at 13:33:30
OK thanks,
but the creative lab software auto update application does not detect any newer software. This soundcard has been working great since 2003. I must have ditched the CD to reinstal the software since. I can't find it and creative lab doesn't have the download on it's web page.

I realy don't get it, I haven't installed any other sound devices, played withthis soundcard, or done anything o have this happen...


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#3
February 15, 2010 at 07:08:11
You haven't told me - us - whether you are seeing the icon for settings for it in Control Panel.

"I must have ditched the CD to reinstal the software since. I can't find it and creative lab doesn't have the download on it's web page."

Creative has both Creative sites and Sound Blaster sites.

In order for me - us - to be able to find you the right software, we need to know the card's model number and which region you bought it in.

Unplug the case/power supply, or switch off the AC power to it otherwise.
Power off your monitor.
Open up the case by removing the left panel as seen when you're looking at the front of the case.

Is the Audigy card in the last PCI slot closest to the center of the mboard ?

If it is, move it to another slot.

In any case, remove the card and find the model number that's printed on the surface of it's board.
It's either CTxxxx or SBxxxx.

Tell us what that is.

Tell us what region you bought the Audigy card in.
E.g. the country US, Canada, the UK, etc. will reveal the region the software needs to come from.

Install the card again, make sure you fasten down the metal bracket's top with a screw. Make sure the card is all the way down in it's slot.
.......

"I realy don't get it, I haven't installed any other sound devices, played withthis soundcard, or done anything o have this happen..."

Have you installed the SP3 updates since the last time the card worked properly?

Have you re-loaded Windows from scratch since the last time the card worked properly?

Have you installed any other cards in slots since the sound last worked properly?
E.g. I know from experience that a Lava PCI parallel port cards may cause a Creative card to not work properly.

Is it in the the last PCI slot closest to the center of the mboard ?
If it is, move it to another slot.
See above.


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Related Solutions

#4
February 15, 2010 at 19:36:57
Good to see your taking interest.

I'll try removing the card, and placing it in a different slot.
Like I said... No hardware or software change has occured before the problem came up.


I bought the card in Canada,The card is an SB0090.


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#5
February 16, 2010 at 13:20:40
For the second time, and the third time I've mentioned it.......

"You haven't told me - us - whether you are seeing the icon for settings for it..." (the Audigy's chipset) "....in Control Panel. "

If you have that, you can look there to see if the uses for the ports are set right, for more than two speakers, when you have all the speakers you want to use plugged into the proper ports.

If that's there....

Before you do anything else, look at your Windows sound mixer settings.

RIGHT click on the speaker icon in the taskbar lower right, if it's there - it may be hidden - if there is a < at the left end of the icons in the taskbar, click on it to reveal hidden icons.
Choose Open Volume Control.
Check the volume settings. They should be other than at the bottom for things you want to be able to hear
If a Mic is there, it's supposed to be muted - it's un-muted automatically when you use a program that can use a Mic.
Nothing else should be muted unless you don't want to use that selection.
If you don't see volumes for all your connected speakers, click on Options top left of the window, Properties, and click on the empty small square boxes beside everything you want to appear in the mixer settings, so that a checkmark appears in the square.
..........

If that doesn't help.....

"I'll try removing the card, and placing it in a different slot."

You don't need to do that, unless this applies:

"Is it in the the last PCI slot closest to the center of the mboard ?
If it is, move it to another slot."

However, it wouldn't be a bad idea to unplug it, plug it in again if you haven't already done so, and you could try moving it to another slot as a last resort.
If it is not in the last PCI slot closest to the center of the mboard , and it worked fine in the slot it was in before, it should work fine in the slot it was in.
.......

"I bought the card in Canada,The card is an SB0090."

FYI
Apparently, your card can have more than one model number.
http://support.creative.com/Product...
Audigy - Audigy Platinum - Next
......

Audigy Platinum downloads

Go here - I had the region already set to North America

http://support.creative.com/Product...

You need at least the "Drivers" download.

Click on Show Details.
It requires that SP3 updates are already installed in XP

Some downloads are patches or updates that are only applicable if you have installed a program from the original CD that came with the sound card - click on Show Details.

(If the program the patch or update is for has been installed properly, it will probably be listed in Control Panel - Classic View - Add/Remove Programs, and/or in your Start - All Programs listings.)

Click on View All Downloads bottom right for the complete list

For the time being, you could just download the "drivers".

Notes -

Before you install the "drivers"....

Uninstalling Sound Blaster Drivers and Applications
http://support.creative.com/kb/Show...

For the time being, un-install only the Audigy or SoundBlaster "drivers" listed there


" Temporarily disable any antivirus software you may have running in the background, for example, Norton Antivirus.
Do not use any download accelerator software. "

As in, you should disable any resident module(s) (a part that runs all the time Windows is running that is looking for suspicious activity) of anti-malware you have installed, BEFORE you un-install and re-install the sound "drivers" (they're actually drivers plus necessary associated programs).

E.g. AVG 8.x free and paid versions, Spybot free and paid, Avast! free and paid, Norton / Symantec products free and trial, Malwarebytes paid, AdAware paid, all have at least one resident module.
Microsoft's Windows Defender has a resident module, but it doesn't seem to interfere with anything.
AdAware free, Malwarebytes free do not have a resident module.

If you don't know how to disable your resident module(s) for those, tell me (us) which anti-malware software you're using.

Once you've disabled that or those, if that applies, THEN you install the sound "drivers" by executing the download in Windows.
(DO NOT install those "drivers" while booting the computer !)

When you're sure your sound works properly, re-enable any resident modules you disabled.

(It's a good idea to disable those whenever you install software yourself, and/or whenever anything major is installed e.g. especially the SP3 updates. )


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