Audigy 2zs issue

February 25, 2011 at 19:04:59
Specs: Windows XP, pentium d/double core 3ghz/1gb ram
hi.everybody.

I have a Dell computer XPS Dimenssion 600 with an Audigy2zs sound card. I just reinstalled Windows xp on it and after I installed the drivers and the sound card the automatic update from Creative doesnot detect the soundcard. If I do manual updates of the drivers the Equalizer doesn't open. It says :cteq/out of memory. What is going on? Could anybody offer some advice? Thanks.

Dracul


See More: Audigy 2zs issue

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#1
February 25, 2011 at 21:01:41
I'm having problems finding info about and downloads for your model.

The US Dell site does not list Dimension XPS 600.

Searching on the web has so far only found this orphan page (the active links in it no longer work)

Technical Specs
Dimension XPS 600
http://support.dell.com/support/sys...

and some of the possible drivers.

Please supply this...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.
...............

"I just reinstalled Windows xp on it and after I installed the drivers....... "

Which drivers did you install other than the sound "drivers" ?

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
.......

NOTE that if you used the Dell XP Re-installation CD or similar, going by what I've seen, it has no additional drivers built into it.
The CD has files and folders on it that are identical to the ones on a regular XP CD, except the internal contents of some OEM.* files are unique to your Dell model or model series.
..........

Where did you get the original Audigy 2 ZS "drivers" from ?
I found them here:
Dell dimension 8400 Creative Labs SoundBlaster Audigy 2 ZS download for winxp
Also has Installation Instructions
http://driversbag.com/dell%20dimens...

Were they working fine before you tried loading updates for them ?

If you tried loading updates without installing the original drivers, sometimes they CANNOT install properly unless the original software was present.
..........

The most frequent reasons sound drivers don't install properly are.....

- (an) anti-malware program(s) resident module(s) interfered with them installing properly

See response 3 regarding disabling resident modules of anti-malware software:
http://www.computing.net/answers/wi...

See response 14 in that if you have Panda Global Protection

- and - the most common reason - they were not installed properly.

Sound and video "drivers" always have associated files that must be installed properly along with the actual drivers. If you install only the actual drivers, it's likely the device, and/or the other software associated with it, will NOT work properly.

Unless the instructions for installing a device tell you otherwise....
(this ALWAYS applies to video and sound adapters )

You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
The same applies no matter when Windows finds New Hardware !

If you DID install drivers that way,

(The following also applies if you want to un-install previous software, or re-install the same software)

- for video "drivers"....

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, let the desktop screen fully load.

Install the video software properly by running the proper download you got from the web, or if you have the CD that came with the video card that's in a slot, or if you have the CD that came with the brand name computer that has the Drivers on it, run the video software installation from the installation program on that.

for sound adapter drivers...

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting.

- go to Device Manager.
(e.g. RIGHT click on My Computer - Properties - Hardware - Device Manager)
If the sound adapter is still listed, RIGHT click on it and Un-install it.

NOTE that Creative (Audigy) sound adapters are often still listed there, and if so, it may take a while to un-install the software - be prepared to WAIT until that finishes

If that was there, and you un-installed it, Reboot at least once.
DO NOT install drivers while booting.

Install the sound software properly by running the proper download you got from the web, or if you have the CD that came with the sound card, or if you have the CD that came with the brand name computer that has the Drivers on it, run the sound software installation from the installation program on that.



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#2
February 26, 2011 at 06:37:27
thanks for replying to my post. Two years ago I did the same thing withut any problrm. I reinstalled windows xp. Then I installed the drivers from a Dell resource cd and then I installed Audigy 2zs that came with its own installation cd. After that I was able to go to Creative.com click on Automatic updates. It detected the sound card and it displayd the update for the driver and the software that came with it. Now it doesn.t detect any Creative product on my computer Last night I loaded the defaults of my computer and also disabled the on board audio and today I want to reinstall windows and try again. Should I update the sound card after windows finishes all the updates or before? In the custom updates from windows after I reload windows, I see updates for the hardware which include both Nvidia 7800gtx and Soudblaster Audigy 2zs. Should I install those before I try to update Audigy to the latest updates or perhaps I should let the Device manager do the updating of the sound card?. I don't know which combination should I try to make it work.When I try the manual update form Creative.com either of the two drivers listed for Audigy 2zs causes the equalizer not to work. Perhaps I should say that when I run either of these two drivers, Windows pops up and warns that the software I try to install has not pass the xp compatibility test:Continue anyway or cancel. I click Continue anyway without any positive results.I am getting sick of installing windows-- this would be the fifth time in the past week. By the way, the service tag of my dell computer is GY12R91. Thank again.

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#3
February 26, 2011 at 09:58:25
ANSWER ALL OF MY QUESTIONS PLEASE !

It makes no sense at all to install Windows from scratch just to fix a driver problem.
Almost always, you can fix the problem without having to do that.

"Should I update the sound card after windows finishes all the updates or before? "

If your Windows CD does not have SP3 updates integrated into it, you should install the SP3 updates BEFORE you have installed a lot of other software. It is VERY important to DISABLE the resident modules of any anti-malware software you have running BEFORE you install the SP3 updates.
See "If your XP CD does not have SP3 updates included..."
at the end of this post.
........

"In the custom updates from windows after I reload windows, I see updates for the hardware which include both Nvidia 7800gtx and Soudblaster Audigy 2zs."

I have frequently had problems when I have installed newer device driver updates that were listed when you do a Custom search on the Windows Updates web page.
I DO NOT recommend that you install those, unless they are monitor drivers, or wired network adapter drivers.
If you see newer e.g. video or sound or whatetever adapter drivers listed...
- if you are NOT having any problems with the device, there is NO NEED to install them !
- if you insist on installing them, get them from the web site of the maker, and follow installation instructions !
E.g. ATI video drivers are by default initially installed along with a Catalyst software version.The display drivers version changes more often than the Catalyst version, but the Catalyst version must be one that is designed to work properly with the display drivers version. You are much better off go to the ATI web site and get the default installation package, un-install all the existing ATI video related software including Catalyst, then install the new package which will ensure the Catalyst version will work properly.
........

"also disabled the on board audio "

You can do that if you want to but that's completely un-necessary and has absolutely nothing to do with your problem, even if you have installed the software for the onboard Realtek 7.1 sound, which is decent by the way.

Windows 95 and and up has no problem with you installing more than one sound adapter and installing the drivers /software for them, but Windows can use only one sound adapter at a time.
Whatever sound adapter you installed the software for last becomes the default sound adapter Windows uses.
Windows uses only the drivers for default sound adapter.
If you want to change the default sound adapter, you can do that in Control Panel - Classic view - Sounds and Audio Devices - Audio tab
............................

"I reinstalled windows xp. Then I installed the drivers from a Dell resource cd and then I installed Audigy 2zs that came with its own installation cd."

Is that exactly what you did this time ?

What drivers did you install from the Resource CD?

You MUST install the NVidia main chipset drivers for XP after Windows Setup has finished.

Was the Audgy 2 ZS sound working fine BEFORE you attempted to update the Creative software ?
.............

Assuming the drivers for everything else were installed properly, see the instructions in the latter part of response 1.

To prevent possible "invisible" problems while installing (or un-installing) software,it is a VERY good idea to DISABLE any resident modules of anti-malware software you have running !

See the instructions in the latter part of response 1.

Un-install the Audigy 2 ZS software in Add or Remove Prgrams, un-install the Audigy listing in Device Manager if it's there after Restarting the computer.

Install the Audigy 2 ZS software from it's CD properly.

Your Audigy 2 ZS sound and software should then work fine.
.......

"when I run either of these two drivers, Windows pops up and warns that the software I try to install has not pass the xp compatibility test:Continue anyway or cancel."

That's a generic message Windows generates when the installation file is not "tagged" with something that indicates the software has passed a Windows logo test . If you have the correct software that is supposed to be installed in XP (in most cases software for 2000 installs in XP fine if there was no listing for XP), there is lots of non-Microsoft software that has never been tested to see if it passes the logo test, but the software has been tested otherwise and is known to work fine.If you READ the installation directions for the software, it ALWAYS tells you to Continue installing the software when that message pops up !

I know from previous experience -

- Creative often has several different possible main sound chips for the same type of name of the sound adapter - you MUST use the correct software for the card's particular main chip.
- for actual cards that install in a mboard slot, the card always a CTxxxxx or SBxxxxx model printed on the surface of the card. There may also be CTxxxxx or SBxxxx model on a stuck label that is the same or slightly different.
Also - find the main chip and copy down it's model "number"

- when you do go to the Creative or SoundBlaster web site.......
- you MUST make sure you have the Creative or SoundBlaster web site where you get the drivers set to the region the card was sold in - the drivers for a different region may not work properly (because the card is using a different main chip or it's wired up differently).
-it's quite possible that the web site will autodetect the card (main chipset) wrong and list the wrong "drivers"
- you can filter the results of searches for drivers using the CTxxxx or SBxxxx mode l of the physical card, then the wrong drivers will NOT be listed

- READ the release notes or Read me file or similar for the "drivers" where you get the "drivers" !
- they often mention the models of main chips they are intended for -the model of the chip on your card should be there
- installing drivers listed as updates MAY require that the original Creative software is already installed
- you MAY be required to Un-install existing Creative drivers /software BEFORE you install the newer software. In that case see the latter part of response one and ALSO un-install the Audigy listing in Device Manager if it's still there after un-installing the software in Add or Remove Programs and restarting the computer.

..................................................................

If your XP CD does not have SP3 updates included.....

See Response 6
http://www.computing.net/answers/wi...
starting at
"If your XP CD does not have SP3 updates included, the best time to load them is right after you have installed Windows from scratch...."
.....

If your XP CD does not have any SP updates, you will have to load SP1 or SP2 updates before you load SP3 updates.

Regular Microsoft XP CDs have SP2 or SP3 printed on them if they have those updates included. All the regular Microsoft XP CDs that have SP1 updates included that I've seen DO NOT have SP1 printed on the CD, but the volume labels - the labels you see for the CD in Windows - for CDs with SP1 updates included are different from those with no SP updates at all - you can search using that volume label to determine whether it has SP1 updates or not.

XP re-installation CDs that come with brand name computers usually have SP2 or SP3 printed on them if they have those updates and they may have SP1 printed on them if they include those.



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Related Solutions

#4
February 26, 2011 at 10:10:05
"By the way, the service tag of my dell computer is GY12R91."

Drivers & Downloads for XPS/Dimension 600
http://support.dell.com/support/dow...

XP 32 bit video drivers shown by default; Also, all for XP 32 bit
http://support.dell.com/support/dow...

You MUST install or have installed this: Chipset - NVidia SM Bus

There is nothing for Audigy 2 ZS listed.

Manuals
XPS/Dimension 600
Service Tag:
GY12R91
http://support.dell.com/support/top...

Manuals - English
Dell™ XPS 600
http://support.dell.com/support/edo...

Manuals
Dell™ XPS™ 600 Service Manual
http://support.dell.com/support/edo...


Technical Specifications - links on page work - e.g.

Addressing Memory Configurations

If using a 32-bit operating system such as Microsoft® Windows® XP, your computer will support a maximum of 2 GB of memory. If you are using a 64-bit operating system, your computer will support a maximum of 8 GB (2-GB DIMMs in each of the four slots) of memory.
http://support.dell.com/support/edo...


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#5
February 27, 2011 at 13:54:51
Here's a bit of history. The reason I tried to reinstall Windos xp was because Roxio -Easy Meedia creator 10 , after installing it and restarting my computer it works fine. But after a few hours or a few days when I started my computer, everytime I opened the software or any of its modules,Windows installer would pop up telling me to wait while it configures my Roxio Easy Media Creator 10. I would click Cancel to go away --to no avail. Only after maybe 30 seconds it would go away. It would do this everytime I opened Roxio. I tried everything posted on the web--Roxio Support. For example, I did a clean uninstall of Roxio and Sonic, removed Roxio and Sonic from the registry, I went into Misconfig and disabled everything from starting, I shut down my Anti virus software, I reinstalled Roxio with the same negative results. I tried to unregister and re register the installer, I uninstalled the installer and downloaded the latest version--same thing. I created a new user account that I named Roxio and I installed it there, again with the same results.Then I read on a forum form a guy who had the same problem and he said that he reformatted the hd and after installing Windows and the drivers, the first software he installed was Roxio and he never got that annoying pop up. Well, it didn't work for me. So, hence my problem.There wasn't anything wrong with my computer,except for the annoying pop up. Back to the present.

I reinstalled Windows xp like I said I would in my last post. When Windows finished set up I removed the installation cd and I put Dell's Resource cd in the drive. I clicked My system and drivers and applications were displayed. Here it is what I installed from that cd.

1.dell deskop system software A 05 (dell recomends you install this first before any driver get installed)
2.Dell os tools A02
3.Controller Application:NVidia Media Shield A00
4.Controller Drivers:NVidia Media Shield A00 / NVidia SMBus A00
5.Network(NIC) Drivers:NVidia NForce NetWorking Controller A04
6.Video Drivers:NVidia Geforce 6800 A03/ NVidia GeForce 7800GTX A02
7.Modem Diagnostics:Intel 537E,V 9x,PCI Modem A04
8.Modem Drivers:Intel 537E,V9xPCI,Modem A04
9.Network(NIC)Diagnostics:NVidia NForce Networking Controller A03
10.Video Diagnostics:Hauppauge WinTvPvr 150 A02
(There was a Realtek driver and an ATI driver but I didn't install either because I don't think I have an Ati hardware and I have a soundcard-- should I have installed these two?)

After that, I installed the Audigy 2zs- sound card--both the driver and the software that came with it: The driver Version is 5.12.4.445 and the date is 17/08/2004. The Creative Mediasource software is Version 2.03.29.I did not do any updates to the driver nor to Creative MediaSource--They are what it was on the Installation cd.

Then I Updated Windows until it was finished.Pack 3, Netframe 3.5, Security, IE7-- I waited untill all the critical updates were done. I did not do any hardware updates through Automatic Windows update nor through the Device manager.

Went to Nvidia.com and downloaded the latest driver. I installed it without any problems.
Installed Roxio Easy Media Creator 10 with the same results--I guess I have to live with that pop up.
Installed AVG 2011
Installed Revo Uninstaller
Installed Free Internet Eraser(By the way, when using any software like the Internet Eraser is it okay to check the box:Windows Scandisk File Fragments(CHK)
Installed Agent Ransack)
Installed Windows Media Player 11
Installed SonicStage
Installed Audacity sound editor
So far these are all the programs I have installed on my computer.

So far,everything in the Creative software opens without any problems but I still can't get Creative.com to detect any product on my computer.To answer your question two years ago when I installed Windows after I finished, Creative.com was able to detect the sound card but not now. I don't know how long the Creative mediasource would open without freezing and getting those messages like: such and such encountered a problem and needs to close. Please tell Microsoft-Send/Donot send. I just know I am going to get them soon.On their site there is two versions of Mediasource : a 3.10.15 version and a 5.26.02 version-- I don't know which I should download first if I had to--the older or the newer version.

Well, if you have any suggestions I will appreciate them wholeheartedly., and thank you so much for taking the time to help me with this.Sometimes I think computers are more trouble that they are worth.



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#6
February 27, 2011 at 14:32:33
Roxio EMC is poorly written software and has lots of bugs.
See info about my experiences with it in response 12 in this:
http://www.computing.net/answers/ha...

In addition, I forgot to mention that, I had a pop up for Roxio EMC 10 pop up that asked if I wanted to install updates. I didn't want to install them at that time, so (I'm SURE) I clicked on NO or Cancel - the daxx thing installed the updates anyway !!!! and trashed the Roxio installation, possibly partially because I had not disabled the resident module of my AVG anti-malware software from running, but it may have trashed itself in any case !
I tried to un-install the Roxio software - could not !
I tried to re-install the original software over the existing software - could not !
I found some Roxio supplied instructions for manually removing the Roxio software, then looked in the Registry and there were STILL hundreds of Roxio entries in it !
I then tried installing the original Roxio EMC 10 software - could not !

And all that was in spite of the fact there was absolutely nothing wrong with anything else in Windows at the time ! It was a fairly fresh installation - I had changed the mboard for her and wanted to eliminate accumulated crap she had on her previous Windows XP installation.

I'll comment about your other info in your last post in a short while.


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#7
February 27, 2011 at 16:28:15
If I haven't made it clear in the last post, and at that link I referred to, Roxio EMC is the most poorly written software I have EVER encountered, and not just EMC version 10 !
The most efficient way you could get rid of a malfunctioning EMC version is to install Windows from scratch (that's a rarely used absolute last resort for me - you don't learn anything about what was wrong and how to fix it when you do that ), although I suppose you could use the Roxio supplied info about manually removing the software and then meticulously edit the Registry to delete the Roxio entries, you may not find them all, or you could load a System Restore previous restore point if it wasn't that long ago that you had installed it (in my case I could not - it was too long since I had installed it).

Complete Uninstall of Creator 9 & 10 on Windows XP
http://kb.roxio.com/search.aspx?URL...

NOTE what I said in the last post - AFTER I had followed those directions, I "then looked in the Registry and there were STILL hundreds of Roxio entries in it !
I then tried installing the original Roxio EMC 10 software - could not !"

Complete Uninstall of Creator 9 & 10 on Windows Vista
http://kb.roxio.com/search.aspx?URL...
.........

It sounds like you installed everything you should have installed in the Dell downloads or from the Resource disk, and more recommended ones.

"(There was a Realtek driver and an ATI driver but I didn't install either because I don't think I have an Ati hardware and I have a soundcard-- should I have installed these two?)"

When I searched on the web, I found that, apparently, there are several possible video cards (any device adapter built into the mboard IS NOT A CARD) your model could have come with. If you don't have an ATI video chipset card, then, of course, you don't need to download the software for it and install it.

Also, apparently your model could have come with any of several possible sound cards. The Dell site has the software for a more commonly installed Creative one.

If you don't install the software for the onboard Realtek sound, you would have had an Unknown or similar entry for the Realtek sound adapter in Device Manager, and possibly two of them - the second one for Unknown HD sound or similar. If you never intend to use the onboard sound, then disabling the onboard sound in the bios will get rid of that / those in Device Manager.
But - it doesn't really matter - you could leave the onboard sound in the bios enabled and install the Realtek software and the HD sound driver if that applies. Windows can only use one sound adapter at a time. If you install the softtware for the Audigy card after that, Windows makes it the default sound adapter and only uses the software / drivers for that.

See the beginning of response 3. You should install SP3 updates that way before you install or update the Creative software.

Disabling the resident module(s) of anti-malware from running BEFORE you install software yourself is ALWAYS a good idea, and sometimes you SHOULD disable it when Windows installs major software packages via you are using Windows Update manually - mandatory for SP3 updates, wise for other major Microsoft and other major software packages. Sound and video software frequently will NOT install properly when the resident module(s) is(are) enabled.
For AVG 2011, all you need to do is to disable the Resident Shield from running.

Don't install a .Net version unless it's required for something. Don't install it if it's merely listed when you do a Custom search for Windows Updates. They are huge complicated software packages. If you insist on installing them, do that BEFORE you install the Audigy software, and then keep checking Windows Update for Express updates for the .Net versions until they are no longer being listed - that may take a couple of days.

There may be bugs in the Creative detect your sound adapter software. If you follow my advice in response 3 you probably won't find the wrong drivers.

Personally, I DO NOT bother installing updates for device software unless I'm having a problem. The most frequent reason for having to install newer sound software or driver updates is because something in a recent game won't work right unless the software is updated. E.g.Problems caused by sound drivers can affect video and can result in sound / video synchronization problems - sound running faster or slower than the video it is supposed to sync with - but usually that happens only in games.

An alternative is - do NOT install the software for the Audigy card from the CD that came with the system. Sometimes the software on the CD has bugs. Most device makers remove buggy versions of their software from their web sites (NOTE that an exception is NVidia - they don't seem to care if their software does NOT work properly on SOME systems, especially if the system has an ATI chipset video adapter or card), so installing the latest non-beta software they offer for your device is less likely to cause you problems.


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#8
March 6, 2011 at 14:18:47
HI.
I still didn't update Audigy 2zs and everything opens without any problems. I have the driver and software that was on the installation CD. Their Automatic Updates still don't detect any Creative product. I emailed Creative and they keep telling me that my soundcard must be an OEM version and that I shouldn't use any drivers or software from their site because they are designed for retail cards only.They(Creative) are not very helpful-- they insist I should contact Dell for drivers or updates to Audigy. That ATI driver is listed under Video Drivers right above NVidia 6800 and 7800 gtx but it is not checked like the two Nvidia drivers. Here it is its full description:ATI TVT2-DTTV Wonder Elite Rev.A04.What do you think I should have done with it? I don't think there is anything ATI inside of my computer.

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#9
March 6, 2011 at 15:39:37
"I still didn't update Audigy 2zs and everything opens without any problems."

If you're not having any problems, then WHY do you want to update it's software ?

Assuming whoever emailed you from the Creative web site knows what they're talking about, you CAN'T update the software provided on the Audigy CD with your system.

Did you actually READ and understand what I wrote ??

You could try what I told you in the last paragraph of response 7.

Also see the part in response 3 starting at....

"I know from previous experience -

- Creative often has .........
......

"ATI TVT2-DTTV Wonder Elite "

is a TV tuner card, the same as this or similar to this.
http://www.tweaknews.net/reviews/at...


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#10
April 12, 2011 at 09:53:42
Did you ever get a resolution? I'm having the same problem. Reinstalled windows and now no sound. I did this two years ago and didn't have any problem. The Dell site doesn't show the Audigy 2ZS as part of the XPS 600 but my board is SB0358 which is Audigy 2ZS. Somewhere along the lines I found that Dell has a hook in Soundblaster so you can't use Creative Drivers, you have to get them from Dell. Thanks,
Elaine

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#11
April 12, 2011 at 11:11:36
emaofssi

"Reinstalled windows and now have no sound."

Obviously the sound software for the Audigy 2 ZS is not built into the Windows CD.

That isn't the only thing you need to install.

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
.........

There may be other devices that the Windows CD does not have the built in drivers for that you need to install for your model - those should be available in the software downloads for your Dell model, although, apparently, there are several possible sound cards and video cards that came with this series of models, and there may not be downloads listed for all of them.
Or -if you have the Drivers CD or DVD that came with the Dell model, the necessary software may all be on that, or most of it may be on that.

"The Dell site doesn't show the Audigy 2ZS as part of the XPS 600 but my board is SB0358 which is Audigy 2ZS. "

dracul had a separate CD for the Audigy 2ZS that came with the system.
He said that installs the software for the card fine.

If you do not have that CD, then download this....

Dell dimension 8400 Creative Labs SoundBlaster Audigy 2 ZS download for winxp
Installation Instructions
http://driversbag.com/dell%20dimens...

(It doesn't matter that the Dell model is different - the software for the Audigy 2 ZS card is the same.)

See response 1 regarding installing the sound software properly !
........

Regarding updating the Audigy 2 ZS software on the Creative web site, apparently that can't be done.

dracul said:

"Their Automatic Updates still don't detect any Creative product. I emailed Creative and they keep telling me that my soundcard must be an OEM version and that I shouldn't use any drivers or software from their site because they are designed for retail cards only."

As in, since the detection software on the Creative web site doesn't detect the Audugy 2ZS card at all, you probably have no alternative other than using the Dell supplied software.

I know from experience that there doesn't need to be any software for the Creative sound card to be installed at all for the Creative detection software to detect a retail card model.


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#12
May 14, 2011 at 19:55:36
Elaine,

After about a month since I reinstalled windows everytime I went to Creative.com, Auto update could not detect my sound card--it worked fine from the installation cd. About in late April I went back to Creative.com and clicked on Automatic updates and this time it did detect the soundcard and it updated the drivers and the software that it came with.I don't know why it doesn't do it right after I reloaded windows. I just can't figure it out. I didnot do anything to my computer except wait 2 or 3 weeeks before I went back to Creative.com.. I hope you resolved your issue.


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