Solved Asus ROG G551JM Audio Output Stopped Working

July 5, 2015 at 14:34:49
Specs: Windows 8.1, 3.5 GHz / 8192 MB
Hi.
Here' the short story:
I was listening to some music, with my headset connected (through the 3.5mm jack) and working. Then I tried changing the "Default Format" to something higher. Now the audio from the output has stopped working.

I have tried restarting my PC. I have tried reinstalling the audio driver (realtek), with both the original driver (from back up) to the newest. I have tried several headsets to see if it was my headset. I have tried to set the "Default Format" back to normal (and lower values). I even tried the troubleshooting tool, but nothing works.

If I play any sound it will show up as playing, but theres no sound from any connected audio jack headsets...

My laptop is an Asus ROG G551JM, the headset I use is a QPAD QH90. The audio jack port is a combi port, both headset and mic.

nuFF3


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✔ Best Answer
July 5, 2015 at 17:49:01
Good to hear. What you did "discharges the motherboard components" and has been known to do the trick now and then. Thx for letting us know.

message edited by Derek



#1
July 5, 2015 at 15:04:26
I found the solution... It was a long shot, but it worked.
I had to unplug my laptop, then remove the battery, to then press and hold the powerbutton for about 30 seconds.
When I booted up my PC, logged in and connected my headset; it now played sounds again...

nuFF3

message edited by nuFF3


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#2
July 5, 2015 at 15:09:16
I guess you could try Windows System Restore (NOT FACTORY RESTORE) to a date before you changed from the "default format". Win8.1 system restore is reliable. You just sit back until it has finished and you don't lose your own stuff.

Better add that I don't really know what you mean by:
"changing the "Default Format" to something higher"
Do you mean you associated the sound with a different player or some sort of conversion?

Always pop back and let us know the outcome - thanks


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#3
July 5, 2015 at 15:23:10
Hi Derek, thanks for chiming in. I found out what was wrong, excess or static electricity, by removing the battery and holding down the powerbutton for 30ish seconds removes any excess or static electricity. That kept the audio from transmitting anything to any of my headsets.

The "Default Format" is the 16bit or 24bit at 44.1MHZ or 48MHZ option when going to the advanced tab on the selected audio device.
Thanks again for chiming in, but a solution has already been found ;)

nuFF3


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#4
July 5, 2015 at 17:49:01
✔ Best Answer
Good to hear. What you did "discharges the motherboard components" and has been known to do the trick now and then. Thx for letting us know.

message edited by Derek


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#5
July 28, 2015 at 20:19:36
Thank you so much for posting this. I have only had this laptop (ASUS ROG G55JW) for a few months, and after packing it up today for a few hours, I boot it up this afternoon and noticed the headphone jack just randomly stopped working. I spent the last few hours uninstalling and reinstalling drivers, messing around with the settings, etc. but nothing seemed to work. I just assumed that the jack itself went out and was looking at USB to 3.5mm converters on Amazon. In the throws of desperation, I happened upon your post. I did exactly what you described and I can't believe it, but it actually worked! Thanks again for posting how you fixed this.

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