Asus P5QL-VM EPU and Hard Drive Issues

February 1, 2018 at 16:27:55
Specs: Windows 7
Hi everyone, I have been dealing with this for some time now.

The motherboard is an Asus P5QL-VM EPU. No matter what hard drive I use, SATA Port, SATA Cable, or Windows Operating System I use The Motherboard BIOS will recognize the Hard Drive, but the Windows OS Disk will not. Any ideas?


See More: Asus P5QL-VM EPU and Hard Drive Issues

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#1
February 1, 2018 at 16:56:42
Put the OS Disk in the drive, reboot & change the bios boot order to boot from that disk/drive first.

message edited by Johnw


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#2
February 1, 2018 at 17:41:14
The BIOS settings must be configured properly, especially the boot order. Make sure the CD/DVD driver is listed 1st. And depending on the HDD type & OS, the installation method will be different. For example, WinXP will not install to a SATA HDD without preloading the SATA drivers.

https://www.asus.com/Motherboards/P...


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#3
February 1, 2018 at 18:07:20
Hi there, and thanks for the quick reply. I tried making the CD driver boot first, and that did not solve the issue. I do need to report that when the system is powering on it gives a lot of information. Two things stuck out. First it says that the Hard Drive is IDE which it strange because it is SATA. The second thing is that it says Primary Master Hard Disk Error. Now it says both these things regardless of what hard drive I use. I must also add that all the hard drives I have tried work in other computers with no problem.

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Related Solutions

#4
February 1, 2018 at 18:10:17
Also Riider, I have not tried booting with XP. So far I have tried three different versions of Windows 7 and two versions of Windows 10. Thanks again for any suggestions!

message edited by NeedHelpSOS


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#5
February 1, 2018 at 18:11:49
Try resetting the bios/setup to defaults.

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#6
February 1, 2018 at 18:13:22
Hi Johnw...I tried that along with also removing the CMOS Battery for a while. So far neither trick has worked.

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#7
February 1, 2018 at 18:25:15
"So far neither trick has worked"
Another trick to try.

Do A Proper Power Reset.

Doing proper power reset is easy. It isn't the same as simply shutting down your machine.

A proper power reset means draining all the electricity out of the system.
This will properly reset the hardware and also clear volatile memory, it also helps since Windows will be restarted after, clearing out any memory leaks, not enough system resources or other problems that might get in the way of the repairs.

Have you ever heard someone say their computer wasn't working right, so they unhooked it, took it to a computer repair shop and when they got there the system was working fine? This is because the power had drained out of the system!

(Step 1) Shut down and power off the computer.

(Step 2) Once the computer is powered off, unplug the power cord. If it is a laptop also remove the battery. It is important that any way for the system to keep getting power is unplugged or unhooked.

(Step 3) With the power cord unplugged and the battery removed (if you have one), hit the power button a few times as if you are trying to turn on the computer. When you do this and the computer tries to turn on, all the electricity is drained out of the system.

(Step 4) Plug the power cord back in and reinsert the battery (if you have one) and turn the computer on.

All done!


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#8
February 1, 2018 at 18:31:27
Getting ready to go out NeedHelpSOS, may not be able to get back for a while.
I'm here.
https://www.timeanddate.com/worldcl...

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#9
February 1, 2018 at 18:38:39
"I must also add that all the hard drives I have tried work in other computers with no problem"
Have you swapped cables from the working comp to the faulty comp?

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#10
February 2, 2018 at 05:29:49
We need to know the hardware configuration. Please post the system specs.

"it says that the Hard Drive is IDE which it strange because it is SATA"

Is the CD/DVD drive a SATA or IDE device? If it's IDE, make sure the jumper is set to Master. Did you manually configure the BIOS settings or just load defaults? Defaults are never 100% correct, they are just a starting point. Check the SATA configuration setting - is it set to AHCI or IDE?

What about the OS discs? Have you used them before & know they're good? or did you just create them?


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#11
February 2, 2018 at 06:23:51
Good morning to you both. I really appreciate the help with this.

Johnw...I tried what you stated and something interesting happened. When the computer turned on I hit the Delete key to access BIOS like I normally do and a new screen appeared. It has a blue strip at the very top of the screen running left to right, and the word WAIT... on the screen. It has been on there for a while and nothing has happened. I'm going to give it about an hour and see if it does anything. If not then I will restart the computer and try again. I have swapped cables from a working Desktop, and sadly that did nothing to help.

Riider...The OS discs all work on the other computers. In fact when I was testing the hard drive I originally purchased for the desktop in question I put it in one of my working desktops and tried each of the five disks in it, and had no trouble at all. Each time they installed Windows on the hard drive. This tells me it has to be something to do with the Motherboard on the questionable hard drive. I know a little bit about computers, but not a whole lot. How is the best way for me to find all the system specs you are wanting? Both the CD/DVD drives are SATA. In fact everything in the computer is SATA based. The only thing is I have to use IDE to SATA connectors for getting power to everything. I have even tried replacing them. All the drives do appear in BIOS though. The BIOS on this motherboard is very different from any of the other I have seen in the past. Usually I see something about Secure Boot and Legacy. This one doesn't appear to have any of that. I have yet to find anything that talks about AHCI or IDE in BIOS. Been looking for that for the past couple of days because I found a few people who experience a similar problem fix it with changing the settings you mentioned. Below I am providing what I know about the BIOS and the System...Let me know if you need any more information.

BIOS v02.61

There are five tabs at the top of the BIOS Screen:
Main, Advanced, Power, Boot, Tools, Exit

Main as the following options:
Type which is Set to Auto
LBA/Large Mode - Auto
Block (Multi-Sector Transfer) M - Auto
PIO Mode - Auto
DMA Mode - Auto
SMART Monitoring - Auto
32Bit Data Transfer - Enabled (Tried Disable as well)


Advanced:
CPU Configuration:

Pentium Dual-Core CPU E53000 @ 2.60Hz
FSB Speed - 800MHz
Frequency - 2.60Hz
Cashe L1 - 64 KB
Cashe L2 - 2048 KB
Ratio Status - Unlocked (Min:06, Max:13)
Ratio Actual Value:13
CPUID - 1067A

C1E Support - Enabled
Max CPUID Value Limit - Disabled
Intel (R) Virtualization Tech - Enabled
CPU TM Function - Enabled
Execute-Disable Bit Capability - Enabled
Intel (R) SpeedStep (TM) Tech - Enabled
Intel (R) C-STATE Tech - Enabled


Chipset:
North Bridge Chipset:

Memory Remap Feature - Enabled
Confivure DRAM Timing by SPD - Enabled
Initiate Graphic Adapter - (Peg-PCI)
IGD Graphics Mode Select - Enabled, 32MB)
DVMT Memory - 256MB

Tools:
ASUS EZ Flash 2


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#12
February 2, 2018 at 07:07:40
Do you have the manual for your board? Look in the BIOS under the Main > Storage Configuration > Enhanced. Make sure SATA is set to AHCI & also make sure Write Protect is set to Disabled. This screenshot shows SATA set to IDE & Write Protect enabled: http://oi50.tinypic.com/35kr3i1.jpg

Here's where you can download the manual: https://www.asus.com/Motherboards/P...

"BIOS v02.61"

That's the original BIOS version. Do you know how to update it? The latest version is 0601.

https://www.asus.com/Motherboards/P...

message edited by riider


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#13
February 2, 2018 at 07:53:57
Wow I feel so stupid I missed that...lol I did what you suggested and I have a disk in the CD Drive, but now I get an error message saying

CD-ROM Boot Priority...No Medium
Reboot and Select proper Boot Device or Insert Boot Media in selected Boot device and press a key.

Not sure how to update a BIOS. Don't you have to put the driver on a Flash Drive and boot from it?


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#14
February 2, 2018 at 08:01:48
I noticed that BIOS doesn't recognize the hard drive after doing what you suggested. Any ideas?

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#15
February 2, 2018 at 14:30:44
"I noticed that BIOS doesn't recognize the hard drive after doing what you suggested. Any ideas?"
What message do you get when booting without any drives connected?


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#16
February 2, 2018 at 14:36:59
Hi Johnw. It says "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"

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#17
February 2, 2018 at 15:07:27
"Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"
That's normal.

"Not sure how to update a BIOS. Don't you have to put the driver on a Flash Drive and boot from it?"
It's all in your manual.
https://i.imgur.com/3fuJQO5.gif


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#18
February 2, 2018 at 15:27:18
Is the Time & Date correct in the bios?

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#19
February 2, 2018 at 21:23:28
After setting SATA to ACHI then you need to make sure that the hard drive is set as bootable and that it is in the boot order just after your optical drive (both are often in different places in BIOS menus).

You have to be a little bit crazy to keep you from going insane.


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#20
February 3, 2018 at 13:59:33
Hi Johnw - The time and date is correct. When it comes to updating the BIOS do I have to go ahead and make a bootable flash drive or just insert it with the driver? I ask because the EZ Flash 2 did not recognize the flash drive.

Hi Fingers - When you say make the hard drive bootable do you mean using another computer and disk management to prepare the hard drive? If so I have done that, and the motherboard refuses to recognize the hard drive after setting SATA to ACHI.

Thanks everyone for your help. Please bare with me as I am not all that experienced.


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#21
February 3, 2018 at 15:15:20
EZ Flash 2
https://www.asus.com/US/support/FAQ...
https://www.asus.com/au/support/FAQ...
ASUS EZ Flash 2 allows you to update the BIOS without having to use a bootable floppy disk or an OS-based utility.
How-To: Update BIOS with E-Z Flash on an ASUS Motherboard
http://www.gamersnexus.net/guides/1...

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#22
February 3, 2018 at 15:48:56
Johnw - I had to create a bootable flash drive. It says that the ROM ID in the file is incompatible with exiting BIOS, yet it is the driver for that BIOS. Kind of weird. I guess that was a dead end. I appreciate the guidance with it. Going to try a few other things. If you know any other tricks please send them my way.

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#23
February 3, 2018 at 15:53:05
"Going to try a few other things"
Good, be interesting to know how they go.

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#24
February 3, 2018 at 16:06:17
Hi everyone. So something interesting...I have found out that if the Motherboard has the SATA set to IDE it will recognize the HDD, but will not allow me to do anything with it with any Windows boot disks. If the Motherboard has the SATA to ACHI it will not recognize the HDD, and the computer just freezes right prior to actually booting into the Windows disk. Any thoughts?

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#25
February 3, 2018 at 16:25:09
Try all the options in your manual, page 2.3 Main menu.

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#26
February 3, 2018 at 20:59:45
In your BIOS there are settings for the drives typically in more than one place. When the SATA is set to ACHI, then make sure that the drive that is listed as Bootable. Once it is listed as bootable then you can position it in the boot order. Until it is bootable and in the boot order the Windows disk might not recognize it as an internal drive so it will ignore it.
To clarify, Windows 7 and up will install directly onto SATA drives while XP will not unless SATA drivers are available during the install.

You have to be a little bit crazy to keep you from going insane.


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#27
February 5, 2018 at 16:35:44
Hi everyone. Sorry I am just now replying. So nothing from 2.3 in the manual worked. As far as the drive set to be bootable as best as I can tell it will not pick up a drive at all under ACHI. Is it safe to say there is something wrong with the Motherboard?

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#28
February 5, 2018 at 17:09:27
"Is it safe to say there is something wrong with the Motherboard?"
Try the Asus update tool.
https://www.asus.com/support/FAQ/10...

3 Troubleshooting Tips Guaranteed To Boot Your PC’s Motherboard
http://www.makeuseof.com/tag/3-trou...
The Basic troubleshooting guide is intended to provide you with a guide to problems that you may experience with the system
http://service.msicomputer.com/html...
How to Diagnose Motherboard or Processor Problems
http://smallbusiness.chron.com/diag...
Testing my computer motherboard and CPU for failures?
http://www.computerhope.com/issues/...
How to Troubleshoot for Motherboard Failures
http://www.wikihow.com/Troubleshoot...
Troubleshooting a Computer Motherboard
https://www.ifixit.com/Wiki/Trouble...


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#29
February 6, 2018 at 15:15:21
Hi Johnw. Thanks for all the links. Going through all of them now, and I will let you know. I noticed the manual talks about a reset button and even points to where it would be located; however there is no button. I am wondering if they mean I have to put a jumper in this location. However this ends I really appreciate all your help.

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#30
February 7, 2018 at 14:18:06
Hi there. I have to report that sadly no luck. I have tried everything, and went back and tried some of the previous suggestions. I'm at a complete loss. Really confused why the system hangs up while trying to boot from any disk while the motherboard is set to ACHI. Convinced it has something to do with the motherboard or a setting on the motherboard, but kind of out of options here.

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#31
February 7, 2018 at 14:51:29
I see in your manual, you have 6 Sata connectors on the motherboard, have you tried each of them, sometimes there is a 32 & a 64-bit port.

Other info.
Switching SATA from IDE Compatibility mode to AHCI in Windows
http://www.dognmonkey.com/techs/fix...
http://forums.vr-zone.com/troublesh...
http://forums.pcper.com/showthread....
http://www.askvg.com/how-to-change-...
http://en.wikipedia.org/wiki/Advanc...
http://www.christowles.com/2011/06/...
Aim - to accomplish the above without needing a complete re-installation or a repair installation of the OS.


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#32
February 11, 2018 at 07:39:34
Tried everything and no luck

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#33
February 11, 2018 at 14:06:55
"Tried everything and no luck"
I can't think of anything else that hasn't been tried.

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#34
February 11, 2018 at 15:04:37
I was afraid of that...lol I guess there is something with the motherboard, but I would not think I could boot into BIOS and do so much with it if there was a motherboard issue. Well thank you very much for all your help.

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#35
February 11, 2018 at 15:13:05
This would be worth a try, allow at least 2 hours.

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
http://www.softpedia.com/get/Tweak/...
http://i1-win.softpedia-static.com/...
http://imgur.com/IvnLJlG
http://imgur.com/mFvvNRO
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Tweaking.com - Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
Forum
http://www.tweaking.com/forums/
How to use.
http://imgur.com/cCYM5qk
http://imgur.com/9pUd75D
http://imgur.com/ndNdiGy
http://imgur.com/HOARzgK
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


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#36
February 11, 2018 at 15:18:16
Ia there any component heating up be very hot/untouchable on the motherboard? I have a similar motherboard here that was damaged when the PSU "blew up". Changing the PSU, boot-up freezes or shutdown again after a minute or less.
Turns out on on the chips with a cooler glued on became extremely hot. RIP motherboard!

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#37
February 11, 2018 at 15:24:21
Hi Johnw...Isn't that for when you have Windows already installed?

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#38
February 11, 2018 at 15:40:28
"Isn't that for when you have Windows already installed?"
Yes NeedHelpSOS, I'd forgotten your original problem, when you are a helper, we have to memorize your post.

As a matter of interest, see if the Lazesoft boot disk is useable. In other words, you can boot into it & negotiate your around it's different features. It also has a File Manager.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...

message edited by Johnw


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#39
February 14, 2018 at 15:15:34
Hi sluc. It does not at all overheat. It acts perfectly normal except it will not recognize any hard drive when you boot with any Windows disk.

Thanks Johnw. I will check that out and let you know.


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#40
March 10, 2018 at 13:43:42
Did you ever figure this out? I am having the exact same problem with my ASUS P5QL-VM. I can get the hard drive to recognize after I load a driver during the windows install when set to ACHI, but it says Error 4: Windows Cannot Be Installed to This Disk. This Computer's Hardware May not Support Booting to This Disk. Is there a certain sata port that controls intel vs Marvel?

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#41
March 10, 2018 at 20:30:03
If you have Intel SATA ports directly on the chipset and others on a Marvel Controller, use the SATA ports on the Chipset (Intel). usually your first 4 ports labeled SATA0-3 are the ones that will be bootable. The ports on the Marvel controller will not be active until the Windows drivers are loaded after boot.

You have to be a little bit crazy to keep you from going insane.


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#42
March 11, 2018 at 11:52:47
Hi everyone. Sorry to say I have found no solution. Fingers; I have been using the first three SATA ports on the motherboard, and know they all work cause I have been testing them with the CD/DVD readers. Thanks for the thought though.

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#43
March 11, 2018 at 16:29:40
Needs help: Have you tried a different hard drive?
Burandon: The comments above were mainly directed towards your question. You should start your own post and refer back here for background. Your problem may not be the same so give all facts.

You have to be a little bit crazy to keep you from going insane.


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#44
March 13, 2018 at 05:03:18
Yes, I've tried multiple drives, They're all functional in other systems. I am just trying for a fresh windows install on a P5QL-VM EPU, with a WD 1tb. I first replaced the Sata cable, and tried connecting it to all the different sata ports. I can see it in the Bios under default settings. And when I switch the Storage Configuration in the bios under "Configure Sata as" The 2 options are IDE and AHCI. Once I change it to AHCI the drive is no longer found in the bios. I load up diskpart and it shows no fixed drives under both Bios configurations. NeedHelpSOS and I have the exact same problem. I downloaded and tried loading tons of drivers to find this hard drive, yet all the ones I loaded failed to find the disk. I bought a 14 dollar Pcie Sata controller card from Amazon. I'll give that a go once it arrives.

message edited by Burandon


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#45
March 13, 2018 at 05:57:01
Did you try different SATA Power connectors? It is possible one is bad.
You might want to try Flash update for the newest BIOS to see if that helps.

Did you make sure that the SATA controller that you purchased is bootable? Does your BIOS support Booting to PCIe (which is essentially what you will need) in order to even find the drive before Windows drivers are loaded. I know that even with a much newer chipset (the Z97) I needed the latest BIOS update in order to boot to my newer PCIe SSD, I doubt that anything much older will have even the available BIOS update available for it.

When you look in BIOS for the hard drive there are typically two places you need to look. First you need to make the drive bootable before it shows up as an option to set it in the boot order. If you are just looking at the boot order and not seeing the drive, you will need to look elsewhere to find the list of drives and set it to bootable before it will be available as a choice. This may be obvious to many but not all so I thought to bring it up JUST in case it is that simple and you are just missing that tiny point.

Again, you should probably be making your own post. This is considered Hijacking a post and does not help the original poster and may confuse others reading it.

You have to be a little bit crazy to keep you from going insane.


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#46
March 22, 2018 at 17:40:25
Hi Fingers. I have tried numerous hard drives, all that work on other computers, but none that will work on this one particular desktop. I have tried several different SATA connectors, and no luck.

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#47
March 22, 2018 at 19:53:12
It could be that the motherboard has a problem but before scrapping it, try a BIOS update to the latest BIOS available. After the update, reset Defaults, save and exit, then go back in and make sure all is correct from time/date to CPU, RAM, primary graphics, bootable drives, boot order, etc. then try again.

Another possibility is that the install medium is bad, you can download an ISO image and burn your own install disk.

You can also test your memory with Memtest86 via bootable CD to make sure it is not the problem.

You have to be a little bit crazy to keep you from going insane.


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