Asus N56V keyboard stops working with internet browsers

Asus N56vz-rb71 i7/2.3 15.6 8gb 750gb w7...
March 8, 2013 at 18:09:31
Specs: Windows 7 64-bit
does ASUS have a fix for their unresponsive keyboard issue? the keyboard will work fine for a period of time, then you have to reboot the computer to make it work again. This only happens in browser windows.

Asus seems very unwilling to offer a clear response / fix for this issue.


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#1
March 8, 2013 at 22:55:29
Does this happen in safe mode? Are there any alerts in your event viewer? Are the vents on your computer clean?

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#2
March 9, 2013 at 00:00:24
This sounds kinda serious... have you tryed other keboards and are you sure it only stops working on your IE browser or does it stop on other browsers too? Maybe your keyboard is damaged and should be replaced by the retail store in wich it was purchased. (It is required for retailers to offer at least one year warranty for electronics to customers in the u.s. and for manufacturers 3 year warranty all mostly all abide.)If you have your reciept contact the retailer ask about your waranty and manufacturers warranty... Don't do this by phone because manufatorers sometimes charge for customer survice over phone. Mail and E-mail are good.

Also make sure YOU DID NOT spill water or DAMAGED IT yourself because they usually only replace THE DEFECTIVE ITEM if it just STOPED WORKING!...

U also heed to add more inFO. Like what version of internet explorer 7, 8, or 9.

YOLO


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#3
June 12, 2013 at 21:57:06
I've had this same issue with my Asus N56VZ laptop. I seriously doubt it is a hardware problem with the keyboard. The issue is specifically that a given browser (IE - latest version, Google Chrome, even the search bar in Windows Explorer) will become unresponsive to keyboard inputs at some random point in time. My experience has been that it does not affect all browsers at once. For example, if the issue comes up in IE, I can use Chrome for a while, until inevitably I have the same issue in Chrome. The problem does not affect inputs in the address bar - only fields such as where you would enter search terms in Google. As mentioned, this problem also crops up in Windows explorer when I try to search for something by entering terms in the search bar. The problem is resolved by restarting...until it happens again after some random period of time (hours to days).

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#4
June 13, 2013 at 04:22:56
It sounds like a nasty add on or Malware. Disable add ons (especially those you did not install) and all non-Microsoft tool bars.
Run Malwarebytes to look for malware and remove all it finds.

You have to be a little bit crazy to keep you from going insane.


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#5
July 21, 2013 at 09:00:36
UPDATE - Problem solved on my machine. Nothing to do with nasty malware, keyboard hardware, etc. I simply solved the problem by adjusting the zoom level on the browser, accomplished either by using the touchpad or by manually adjusting the zoom level in IE. After that, I was able to make keyboard inputs again. I have no idea why this solved the problem, but I have done this now on multiple occasions and it's worked every time. Hope others have the same result.

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#6
July 21, 2013 at 09:03:00
Bobby, see my last reply in this thread and let me know if this fixes the problem for you. Strangely, the simple act of adjusting the zoom level on the browser seems to have solved this problem (on multiple occasions now) for me.

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