Solved Asus K53S running win 8.1. No keyboard action at all.

January 20, 2014 at 00:37:24
Specs: Windows 8.1
I unfortunately tend to fiddle with things I know little about and this morning had a page that indicated operations that were running at start up and may result in slow operation. I ran through the list and disabled just two items that looked as though they may cause no problem. However since then I seem to have disabled the keyboard on my notebook. Is there a hot key that I might have inadvertently hit?
Unfortunately I don't recall how I found the page nor what I disabled.
Are you able to give me any help please.
Thank you

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✔ Best Answer
January 27, 2014 at 16:29:59
Thank you all who responded to my difficulties. It seems to have been overcome by going into Settings then Change PC settings then Ease of Access/ keyboard and switching off Filter keys.
Do not know why but keeping fingers crossed.
Regards to all


#1
January 20, 2014 at 01:20:46
Hi,

can you provide the make and model of your laptop? on some laptops you will have an icon which looks like a mouse on one of the 'F' keys, IE 'F1, F2, F3' etc.

You can either press this button to enable or disable your mouse, or you may need to hold down the 'fn' key (usually located botton left of keyboard) and tap the appropriate 'F' key.

I think you may have disabled 'Synaptics pointing device' which is required for the correct operation of your mouse pad.

Not a big problem you should be able to use an external USB mouse to navigate around and re-enable the this.

Once you are in Windows you will need to hold down the windows key, and tap 'R' this will launch the 'Run' window

type MSCONFIG and press enter

This will open another window.

Select the startup tab and recheck the entry for synaptics points device.

This should solve the problem

please post back with results,

Thanks,


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#2
January 20, 2014 at 07:45:22
Depending on how and where you disabled the items rebooting the laptop may restore things.

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#3
January 20, 2014 at 11:48:02
Do you remember "where" you made these changes, msconfig perhaps?

Always pop back and let us know the outcome - thanks


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#4
January 20, 2014 at 14:30:14
Thank you "AlwaysWillingToLearn". My problem is with the keyboard of an Asus K53S laptop, not the mouse. Interestingly when I closed down and rebooted I needed to type in a password to open Win 8 and this was achieved OK but no action from then on.

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#5
January 20, 2014 at 14:41:54
Thank you "OtheHill" for your response. I have closed and rebooted without any success. However when the laptop opened I was able to type in my password to load Windows. After that there is no response from the keyboard. The touchpad mouse does work.

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#6
January 20, 2014 at 14:44:49
Thanks Derek for your reply. I unfortunately have no recollection of where I made changes.

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#7
January 20, 2014 at 14:55:59
Asus computers often have a keyboard lock. Try this:

In Windows, press the Windows logo key (bottom left of the keyboard) and the letter L.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
January 20, 2014 at 15:14:20
As Derek has mentioned, your keyboard may be locked in Windows. Consult your manual if Derek's suggestion doesn't work.

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#9
January 20, 2014 at 15:42:04
Thanks Derek, gave your suggestion a go but have now lost the keyboard access for initial login. Have used the on screen keyboard and have been able to login. I will try to undo what I have just done.

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#10
January 20, 2014 at 15:49:33
Yes OtheHill, it does look like it is locked in Windows. I have been focused on it being an ASUS issue so will have to do some digging in the manual as you suggested. Thank you.

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#11
January 20, 2014 at 16:01:23
Look for how to use an external keyboard as well as how to disable the integral keyboard.

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#12
January 27, 2014 at 16:29:59
✔ Best Answer
Thank you all who responded to my difficulties. It seems to have been overcome by going into Settings then Change PC settings then Ease of Access/ keyboard and switching off Filter keys.
Do not know why but keeping fingers crossed.
Regards to all

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#13
January 27, 2014 at 16:54:02
Have you tried restarting to see if this fix sticks? If it doesn't see this:
http://answers.microsoft.com/en-us/...
(it's for Vista but probably the general idea is the same).

Always pop back and let us know the outcome - thanks


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