Solved Anywhere MX mouse stopped scrolling. batteries are good

January 9, 2014 at 12:04:14
Specs: Windows 7
all of a sudden, on any page, Word, Excel or web it tries to go to the bottom, sometimes the top!
I've renewed the drivers, both Setpoint and the specific driver

It's out of warrantee, I can not supply proof of purchase so Logitech will not replace.

Any help please?


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✔ Best Answer
January 13, 2014 at 13:30:43
Re #6
Err...I hadn't realised you had firmed up on it being a hardware issue. Often folk think these symptoms might be viruses, drivers, software issues etc.

I agree then that it's a poke and hope situation. Often (but not always) faults develop around the moving parts so have a good peek around the scroll wheel micro-switches.

Always pop back and let us know the outcome - thanks



#1
January 9, 2014 at 14:36:19
Have you tried relinking by using the button on the sender unit?

How do you know the batteries are good? Did you test them with a volt meter?

Did this start all at once or little by little?


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#2
January 9, 2014 at 15:00:44
Thanks for your reply.
The batteries are new, Duracell.
It started all of a sudden, so I change the batteries and did a few other things like making sure the software is up to date.
Logitech reckon it's a hardware problem
I'm not at all sure what you mean by the button on the sender unit.
There is just the mouse, with its on/off slider on the underside and the receiving USB plug (Unifying).

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#3
January 10, 2014 at 11:58:46
Just for info, testing batteries with a voltmeter is only any good if a load is present. In this case with the mouse on and running. Off load they can be nearly dead yet still give quite a convincing reading. A torch bulb can be a suitable load for single cells.

As for the button on the sending and receiving unit (wireless unit), this usually exists in order to synchronise the mouse and wireless unit to the same channel. Sometimes there is one on the mouse itself too.

Have you tried another mouse - could have died.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
January 13, 2014 at 05:10:54
Thanks for your time folks, but I know about votages and loads, also abot the older system with Logitech devices inwhich there was a large receiver plugged in via a long USB lead and one had to synchronise the device and teh receiver.

The MX mouse is a device that belongs to the Unifying group and is literally pluc and play.

It has simply sudenly developed a mind of its own - whilst it continues to click properly it auto scolls either to the bottom (mostly) of top of any page - Word, Excel or web.
That's with thw whell in either click or free wheel mode.

So what's the solution?


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#5
January 13, 2014 at 09:29:57
My guess is it is defective, which is mostly the reason for this type of symptom.

Always pop back and let us know the outcome - thanks


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#6
January 13, 2014 at 11:07:18
I know it's defective.
I would like to know how to mend it.

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#7
January 13, 2014 at 11:37:47
I take it it's the same when plugged into another PC?

Any dust, debris or cat hairs on the lens?

Otherwise nothing you can do, other than take the mouse apart, poke around and put it back together.

Still no joy? Scrap it.


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#8
January 13, 2014 at 11:40:05
Best answer so far, thanks mate!
I do not have a cat, dog, mouse, rat etc (pun?)

I will take it apart etc.


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#9
January 13, 2014 at 13:30:43
✔ Best Answer
Re #6
Err...I hadn't realised you had firmed up on it being a hardware issue. Often folk think these symptoms might be viruses, drivers, software issues etc.

I agree then that it's a poke and hope situation. Often (but not always) faults develop around the moving parts so have a good peek around the scroll wheel micro-switches.

Always pop back and let us know the outcome - thanks


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#10
January 14, 2014 at 00:21:02
This will be my Saturday relaxation! A strong head torch, magnifying lens, tweezers and a fine poker (wooden coktail stick better than a metal wire I guess!).

I'll let you all know how I get on.


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