Any Saving My External HDD

December 30, 2008 at 15:49:11
Specs: Windows XP, Pentium 4
I was burning a movie file from my 500 gb WD external USB drive and it fell off my computer tower (about 2 feet) to the floor. My computer froze and when I restarted my drive was not recognized. I plugged it back in about two weeks later and it was recognized but does not work properly. I ran WD diagnostic tests but all failed and I am unable to write zeros to the drive.

This is what I got from the WD quick test:
Test Option: QUICK TEST
Model Number: WDC WD5000AAJB-00UHA0
Serial Number: WD-WCAPW3094836
Firmware Number: 700.N110
Drive Type: USB
Capacity: 500.11 GB
SMART Status: FAIL
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 04 (Unknown failed test element), Failure Checkpoint = 64 (SMART Attribute Test) SMART self-test did not complete on drive 2!
Test Time: 17:35:52, December 30, 2008

The SMART status is FAIL for "Re-allocated Sector Count"

The extended test freezes when it gets to sector 336127. And, as I said before, I am unable to write zeros to the drive.

Also, I had only been using the drive for a couple weeks but the warranty is void beacuse my mom gave it to me after it sitting in the box for like a year.

Any chance it can be revived?


See More: Any Saving My External HDD

Report •


#1
December 30, 2008 at 16:31:08
Click on the Data Recovery link in the Forums list.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


Report •

#2
December 30, 2008 at 16:58:17
Thanks for the response. Do you recommend I use GetDataBack or DiskExplorer. I really don't need the data that was on there, I just want the drive to be functinal again.

Report •

#3
December 30, 2008 at 17:17:47
Sounds like the drive is junk. The enclosure may still be reusable if you can get it apart without damaging it.

New drive that size will run about $60/70 US dollars. Look at the link below.

I suggest that if you are interested in installing a new drive into the enclosure that you contact Western Digital tech support to verify the drive you select is compatible. USB SATA drives usually only run a SATA I speeds and not all the drives are backward compatible.

http://www.newegg.com/Product/Produ...


Report •

Related Solutions

#4
December 30, 2008 at 17:32:21
I ran GetDataBack and it failed at the same point the WD diag test did.

Report •

#5
December 31, 2008 at 16:41:46
Ditto above...sounds like the drive was physically damaged when it fell. Probably no way to fix it. And, next time be more careful. :)

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


Report •

#6
January 1, 2009 at 09:29:56
will do...thanks

Report •


Ask Question