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afga snapscan 1212u

Gatewa / T5026
December 29, 2009 at 01:39:41
Specs: Microsoft Windows XP Home Edition, 3.066 GHz / 1508 MB
all of a sudden when i try to access scanner - message appears saying please switch on or connect scanner - but it already is - and behind the message there is an empty box where the scanner used to be listed and when i go to access it or add it in the control panel - this particular scanner does not appear on any lists anywhere to be added ????

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February 28, 2010 at 08:05:53
i had the same problem and discovered the software seems to be related to a certain usb port. i tried them all and eventually it worked fine.

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February 28, 2010 at 09:23:32
USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:

Also - if you are using a USB extension cable, some of them have inadequate wiring and will not work properly with some USB devices.

The scanner must be powered and be on. Some have a power switch, some don't but must be set to a mode so they're ready for communication with the computer.
Many scanners have a locking device meant for preventing physical damage when you move it from place to place. If that locking device is engaged, the computer may not detect the scanner as ready for communication with the computer.

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