Solved Acer Predator XB271HUAB - rma?

October 20, 2019 at 05:11:31
Specs: Windows 10
Hello. Is this rma issue? It appeared few days ago ,on light blue and on light grey screen background. Screen:

https://i.postimg.cc/cCTfhQdY/dcs.jpg

Monitor is Acer Predator Xb271Huambrz. Also when playing games not noticing this ,but it is of course.
Monitor bought in january.


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✔ Best Answer
October 28, 2019 at 16:00:06
ANyway if its fine with my new better AORUS monitor ,can i be happy?


#1
October 20, 2019 at 05:45:49
I'm suspicious about the effect...

LED display don't usually show shadowing whatever colour it may be. Presumably it's a permanent feature/effect now?

I'd certainly try an rma as it may be that the back light system is faulty; is failing... I doubt the effect is due to nearby/external magnetic influences... LED display generally don't respond that way unlike crt displays.

However - first... - can you put another monitor onto the computer display port; so to check that the problem is not the display adapter itself; that the display adapter is not generating hum or other effects - not the LED monitor?

Another cause maybe faulty power supply - hum issue on the volts applied to the display.

Do checks first with another monitor as above.


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#2
October 20, 2019 at 13:00:00
Hey i left on fullscreen some IPS GLOW /BAD PIXEL 2hour fix test in youtube for my TN panel Acer. I think it dissapeared after 2 hours in test. weird,still rma?

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#3
October 20, 2019 at 14:26:04
"... weird,still rma?"

If the monitor was purchased in January as you say in this post:

http://www.esreality.com/post/29447...

then, yes, return it while it's still under warranty. It's quite possible that you'll have problems again....

"Channeling the spirit of jboy..."


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#4
October 20, 2019 at 15:47:32
Yup as per T-R-A - return it a defective with an intermittent problem; shading etc...

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#5
October 25, 2019 at 15:41:53
I resolved by buying new monitor Aorus AD27QD and its fine on new display.

And my question is. Monitor get broken because of just monitor or that was related to hardware?


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#6
October 25, 2019 at 17:03:56
Well, a monitor IS hardware. But if you're asking if something else from the PC caused your issue, then highly likely not, unless you were attempting settings (frequency-wise) that were far out of range of the monitor...

"Channeling the spirit of jboy..."


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#7
October 25, 2019 at 18:17:24
Somebody said that someone in my house drop water to screen etc. But i am living alone,and nobody was cleaning monitor screen ,me definitely not.

So what was that ?:) Why it appeared on screen?


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#8
October 25, 2019 at 20:55:14
There will always be a certain percentage of products that test OK at the factory and even work for a while but a weakness in one component can fail during normal use and cause a problem like yours. That is what a warranty is for, to protect you from a random weak component failing and taking down the whole product.

You have to be a little bit crazy to keep you from going insane.


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#9
October 26, 2019 at 05:12:16
I know but somebody said that this was moisture or something wet liquid. But i dont touch monitor , i no clean even. So its impossible for me.
Also my room is with normal temp and no moisture in.

message edited by sew333


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#10
October 26, 2019 at 16:06:28
While it could be water, maybe even more often water, it still could be a faulty part within the monitor. return for replacement.

You have to be a little bit crazy to keep you from going insane.


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#11
October 27, 2019 at 03:00:02
If two displays show same effect, then might be the graphics display adapter is suspect.

However I’d check that using a third known good monitor first. If that shows no problems, then it all points the two displays/monitors affected being faulty.

If the third shows the effect, then it’s something to do with the display adapter.

Also test with a known good connecting cable, to remove that from the equation.


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#12
October 27, 2019 at 04:32:03
No new display and its fine. I ask about previous display why it showed that effect. Moisture,wet is impossible i no clean display never and room is dry.

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#13
October 27, 2019 at 05:20:13
As previous comments by others above, I’d send the defective one back if under warranty.

To get water inside the screen area would not be easy, unless it was really and heavily poured over it and managed to get into screen led assembly itself. If the onboard electronics were moisture damaged I’d expect the effects to be across the whole screen, not just part of it.


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#14
October 27, 2019 at 05:28:11
A lot of people clean their screens the wrong way, they spray onto the screen, instead of onto a paper towel or cloth.

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#15
October 27, 2019 at 07:42:49
I usually dip mine in a nearby sheep trough - gets rid of assorted bugs and the like quite well. Problem is of course it won't work afterwards; but at least it's bug free - unlike a lot of software...

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#16
October 28, 2019 at 11:36:34
Hello.Like i said i bought new monitor and screen is clear,no smudges,perfect.

But like i said why my previous monitor get that weird smudge or something inside? I never clean that monitor, no spray etc. Sometimes that |thing" was bigger,sometimes not visible and was changing position.

Maybe it was related to other part of pc? But other parts are fine.

message edited by sew333


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#17
October 28, 2019 at 11:54:52
The affected monitor is under warranty? Return it as defective. You have already confirmed that there is nothing amiss with computer as another monitor shows no such problems as the one that has the problem you describe

That’s it.


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#18
October 28, 2019 at 13:41:08
Hey. I sold monitor to other person, but with cheapest prize with defect ( i note that ). And new buyer said that he didnt see an defect. So whats going on?

Display just rest or something?


But on new display i dont have any smudge so its not hardware of my pc.


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#19
October 28, 2019 at 14:05:06
Did the defective monitor show the effect with more than one video cable - whichever type tit was?

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#20
October 28, 2019 at 14:12:07
I DONT ASK him about cable. He said that maybe it was cable issue. So i think he changed it,heh. I will email and ask him.
I was using only 1 cable.

message edited by sew333


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#21
October 28, 2019 at 14:58:13
Always wise to check a cable when having problems with any device...

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#22
October 28, 2019 at 16:00:06
✔ Best Answer
ANyway if its fine with my new better AORUS monitor ,can i be happy?

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