|Hi thank you for your reply|
when you turn it on it asks for which keyboard (I choose US) and then now it just goes straight into startup repair which i previously selectd from the only other screen that comes up is the system recovery tools (again it all looks like it is in safe mode because of the large arrow) I just have a blank blue backscreen. Whe I first bought the lap top i was asked to make a recovery disk which I have. I cant do anything withthe laptop except to get into cprompt via the system recovery options screen it gives me. I cant get wifi or any normal screen. I guess I will have to download it from a different pc and burn a disk from there? How do I boot from it? I have put in my recovery disks and it does not recognise or use them, but of course before it use it I want to get my files off.
Hope this helps, many thanks