acer dvd cd-rom driver

Acer Travelmate 4021wlci notebook
July 7, 2010 at 16:25:37
Specs: Windows XP
I have a TravelMate 4021WLCi laptop. I needed to replace my DVD-ROM/CD-RW Drive as it was no longer working. I did that and have a new DVD-ROM/CD-RW Drive in place. However, the computer is still not recognizing a CD when I put in in. I know the new DVD-ROM/CD-RW is working. Is there something on my computer that may be contributing to this problem?

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July 11, 2010 at 10:39:27
What disk were you trying to read?
E.g. a DVD-rom capable drive may not be able to read some newer types of DVD disks, such as double layer ones.
Does the drive recognize other disks?

When did the old optical drive stop working?
It's common for them to malfunction after they have been used a lot for years, but if that doesn't apply, that's not common at all.

Had you dropped the laptop or subjected it to some other physical jar, or had you spilled liquid on it or exposed it to liquid such as rain ? Those things are the most common reasons a laptop gets damaged such that major parts such as the mboard need to be replaced.

Your ATX mboard is always powered in some places, even when the computer is not running, as long as the main battery and/or AC adapter are connected to it.

Did you remove the main battery and the AC adapter's connection when you unplugged the old drive and plugged in the new one ?

- remove the main battery and the AC adapter's connection,
unplug the new drive, plug it back in, restore power.

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