Acer doesn't load the OS neither the BIOS

Acer Acer aspire am5641-u5520a desktop c...
January 14, 2011 at 12:25:29
Specs: Windows 7 , 3 GB
Hello everyone,

I'm having some troubles with a PC and as the title of the thread says the PC doesn't load the Operating System neither the BIOS.

One day I turned on the PC and when I logged in the computer crashed.

PC specifications:

ACER Aspire M5641 R01-B4

Board: ACER MCP73PV NVIDIA MCP73
Processor: E2200 2.20 gigahertz Intel Pentium Dual
BIOS: American Megatrends Inc. R01-B4 09/11/2008
Chipset: NVIDIA GeForce 7100 / NVIDIA nForce 630i
Hard Drive: WD 640GB
RAM: 3GB:
-2GB Acer DDR2-800 PC2-6400 non-ECC DIMM <-This memory card stopped working at the same time as this issue occurred
-1GB Acer DDR2-800 PC2-6400 non-ECC DIMM
OS: Windows 7 v6.1 RTM Built 7600

What I've tried:

Repair and Reinstall OS:

-I had access in safe mode only once, after that I couldn't login again. I extracted the logs from Event Viewer but I didn't find anything relevant or something related to the problem, however these are the log files.
http://www.megaupload.com/?d=PY5V8U1F

-When I boot from the CD/DVD it loops loading the configuration files; I tried with WinXP and Ubuntu to see what happens but the same issue occurs it loops loading the files and never starts the wizard for the installation.


Memtest86

-I tested the two memory cards in other computer and these were the results:

>One of the mems passed successfully but the other one crashed and never ended the test.
>So I'm using the memory that is working but that didn't solved the issue

BIOS reset:

-This didn't work. It seems that the Mobo tries to run the BIOS but for one or other reason crashes. This the image about that:

[IMG]http://i54.tinypic.com/35a4pol.jpg[/IMG]
Img.1-1 *This happens when I launch the BIOS ...


BIOS upgrade:

-I couldn't even run the utility to upgrade the BIOS, happens the same as when I try to get into the BIOS, the screen freezes and I can't do anything.


Any ideas?

Thx in advance.


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#1
January 14, 2011 at 13:05:53
Why would you think that updating the BIOS would fix that type of problem.

You state at least one RAM stick quit working. Were you previously inside the case messing with the RAM?

Your link doesn't work. Describe what lead up to this problem.


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#2
January 14, 2011 at 18:32:48
http://i54.tinypic.com/35a4pol.jpg

Is the cpu heatsink clean of dust and correctly attached? Is its fan spinning?

Real men don't use AntiVirus; they just reformat


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#3
January 15, 2011 at 12:59:18
hi,

Thx for the fast answer.

The PC is of a friend of mine, and he told me he didn't do anything to the RAM sticks, so I think that the RAM was damaged due to dust, humidity and static. That's all I can guess.

Related to the BIOS, I thought that updating it might solve the problem because it freezes each time I try to configure it. But I'm not sure.

Also, my friend told me that everything was working fine the day before but the following day he logged in and few seconds later the computer crashed and he couldn't log in again.

Well, here are all the errors I could get when I entered in safe mode:

Log Name: System
Source: Service Control Manager
Date: 11/01/2011 11:07:39 a.m.
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:39.763600000Z" />
<EventRecordID>7794</EventRecordID>
<Correlation />
<Execution ProcessID="436" ThreadID="568" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Network List Service</Data>
<Data Name="param2">Network Location Awareness</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 11/01/2011 11:07:38 a.m.
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:38.000000000Z" />
<EventRecordID>7786</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">WSearch</Data>
<Data Name="param3">
</Data>
<Data Name="param4">{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}</Data>
</EventData>
</Event>

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 11/01/2011 11:07:38 a.m.
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server:
{A47979D2-C419-11D9-A5B4-001185AD2B89}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:38.000000000Z" />
<EventRecordID>7785</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1068</Data>
<Data Name="param2">netprofm</Data>
<Data Name="param3">
</Data>
<Data Name="param4">{A47979D2-C419-11D9-A5B4-001185AD2B89}</Data>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Service Control Manager
Date: 11/01/2011 11:07:13 a.m.
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
aswRdr
aswSP
aswTdi
cdrom
CSC
DfsC
discache
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6
WfpLwf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:13.274800000Z" />
<EventRecordID>7760</EventRecordID>
<Correlation />
<Execution ProcessID="436" ThreadID="440" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
AFD
aswRdr
aswSP
aswTdi
cdrom
CSC
DfsC
discache
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6
WfpLwf</Data>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Service Control Manager
Date: 11/01/2011 11:07:13 a.m.
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
The dependency service or group failed to start.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:13.274800000Z" />
<EventRecordID>7756</EventRecordID>
<Correlation />
<Execution ProcessID="436" ThreadID="440" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">SMB 2.0 MiniRedirector</Data>
<Data Name="param2">SMB MiniRedirector Wrapper and Engine</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/01/2011 11:07:04 a.m.
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: THEBROTHERS-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:04.476400000Z" />
<EventRecordID>7736</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: volsnap
Date: 11/01/2011 11:07:03 a.m.
Event ID: 29
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The shadow copies of volume C: were aborted during detection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volsnap" />
<EventID Qualifiers="49158">29</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:03.634000000Z" />
<EventRecordID>7735</EventRecordID>
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>C:</Data>
<Binary>0000000002003000000000001D0006C00F000000020100C000000000000000000000000000000000</Binary>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: EventLog
Date: 11/01/2011 11:07:13 a.m.
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The previous system shutdown at 01:04:37 p.m. on ‎09/‎01/‎2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-11T17:07:13.000000000Z" />
<EventRecordID>7730</EventRecordID>
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data>01:04:37 p.m.</Data>
<Data>‎09/‎01/‎2011</Data>
<Data>
</Data>
<Data>
</Data>
<Data>14</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DB070100000009000D00040025004001DB0701000000090013000400250040013C0000003C000000010000003C00000000000000B004000001000000FF3A0000</Binary>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 07/01/2011 05:18:23 p.m.
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The server {063D34A4-BF84-4B8D-B699-E8CA06504DDE} did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-07T23:18:23.000000000Z" />
<EventRecordID>7015</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">{063D34A4-BF84-4B8D-B699-E8CA06504DDE}</Data>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++
Log Name: System
Source: Service Control Manager
Date: 07/01/2011 05:17:56 p.m.
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: THEBROTHERS-PC
Description:
The Servicio del iPod service terminated with the following error:
%%-2147417831
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-01-07T23:17:56.073200000Z" />
<EventRecordID>7001</EventRecordID>
<Correlation />
<Execution ProcessID="484" ThreadID="660" />
<Channel>System</Channel>
<Computer>THEBROTHERS-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Servicio del iPod</Data>
<Data Name="param2">%%-2147417831</Data>
</EventData>
</Event>



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Related Solutions

#4
January 15, 2011 at 13:51:43
the heat-sink is clean and the fan is working properly


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#5
January 22, 2011 at 11:59:35
any other idea?

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#6
January 22, 2011 at 13:49:07
I don't interpret event logs. actually this forum prefers that you don't post them unless requested to do so.

Watch the POST screens at start up to verify all the hardware is being configured by the BIOS. Especially all the drives. If one of the drives (Hard or CD) is defective it can prevent the other drive on the same cable from operating properly.

Boot into the BIOS (setup) screens and verify the boot order is correct. If the date is wrong in the BIOS that is an indication the settings have reverted to the defaults. This is usually caused by the CMOS battery going dead. This condition is not serious but if the settings are not correct the computer may not boot.

You didn't indicate what the errors are when the computer doesn't start Windows. Describe exactly what does happen.


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