Acer aspire freezes at desktop opening and will nit restore

Acer / Aspire ea-15
December 8, 2017 at 04:30:20
Specs: Windows 10, Intel / 4gb ddr
Acer Aspire ES-15 will not restore in either save files or complete restore both tries end in "cannot restore", reason for restore, pc seems to freeze at desktop opening, or rather clicking on any icon takes 5 min to open!!.

message edited by luppyd

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December 8, 2017 at 06:26:59
I suggest you fix the cause rather than attempting a restore. Start by running a full scan for viruses using a bootable rescue disk. I'm a fan of BitDefender but there are plenty of others on this list:

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December 8, 2017 at 06:42:44
Make sure that you first back up all of your important files onto external media and confirm access on another machine.
What has been the problem with the system that you would do a restore? Even a factory restore?
If the 'old' system restore (left over from Windows 7) is active (not by default) then you may be able to use that.
If you can confirm that there is no malware present and causing the problem (run AV & Malwarebytes) then you can reboot into Safe Mode with Networking and run to repair the system. Run all of the recommended pre scan steps first.

You have to be a little bit crazy to keep you from going insane.

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December 8, 2017 at 19:14:38
Have you checked your harddrive for errors?

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