|Apparently your model is a laptop.|
Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?
Has there been a power failure event that happened while the AC adapter was plugged in ?
Those things are the most frequent reasons something inside the laptop has been damaged.