A Virus Took Over My Screan

Gateway Nv5423u notebook
March 12, 2010 at 22:30:15
Specs: Windows 7
Okay so my boyfriend's computer is a mini gateway laptop(with lowest level of windows 7) and it's been having alot of problems.

First, when you type too fast the keys dont register some letters and sometimes the backspace wouldnt work. he was also getting pop-ups faking a virus scan saying that he had hundreds of viruses and it asked if he wanted them removed. i allways told him to exit asap.

Now when you turn it on a gray screen with black squiggles that change and move slowly cover the screen and makes it impossible to central+alt+delete or do absolutely anything with the screen. Yet the computer's adio is still normal with the intro "gateway" ring that comes on anytime you turn it on and the adio tutorial starts playing if you press too many buttons at once but you still see no signs of normalcy on the screen. I know its a virus because for the first week he had it it had to protection and he was going on sites that were filled with threats.

Should we send it back? is there anything we can do? What kind of virus is this? please help?


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#1
March 12, 2010 at 22:45:10
Download and run malwarebytes:

http://fileforum.betanews.com/detai...

The free version will suffice. If you can't do it in normal mode then do it from safe mode.

You're not really green until you're soylent green.


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#2
March 12, 2010 at 22:49:49
When it runs, it'll ask about upgrading. Just ignore that.

You're not really green until you're soylent green.


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#3
March 12, 2010 at 22:59:14
but how do i run it in safe mode? i can see nothing at all after pressing the power button to turn it on.

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#4
March 12, 2010 at 23:12:24
okay, tried to turn it on with safemode, doesnt work. i held f8 while turning it on and it made no difference. i still cant see anything but colorful lines, a gray backdrop, and black "tear" looking thing in the gray. i asked customer service and they said i need some kind of disk to help me and threw a phone number i cant call until tomorrow at me.

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#5
March 12, 2010 at 23:23:55
If you have video problems before the OS starts loading then you have a problem with the video adapter or the monitor. Or could the screen be damaged? Did your boyfriend give that laptop the beating it deserved for allowing malware to infest it?

Or maybe XP is loading before the normal posting process shows on the screen. Not sure if it makes a difference but I always tap F8 and don't just hold it down.

But malwarebytes will remove the fake virus alerts and probably any other malware you might have. I'm not sure what's up with your poltergeist-haunted screen but maybe the folks at gateway can help.

You're not really green until you're soylent green.


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