A request for the USB device descriptor failed. how to fix?

Asus / M11bb-ca002s
September 8, 2015 at 14:54:30
Specs: Windows 8.1 64 bits, AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
This is the message I get with my new mp3 player: A request for the USB device descriptor failed.

I went to device manager saw a usb had a yellow questions beside (figured it was the culprit)uninstall it and reinstall it, then checked if driver was updated (said it was up to date). still not working.
this is a generic cheap mp3 I bought for my grand ma so she can listen to ebooks.

This mp3 has no name, no cd and is mentioned to work with plug n play windows.
have no more ideas on how to fix this. any help appreciated

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#1
September 8, 2015 at 15:01:16
After Uninstall in Device Manager and restart does the error still show?

There is some very general info here:
https://social.technet.microsoft.co...

Was there an error code?

Have you tried other USB ports (eg. USB 3.0 instead of 2.0)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 8, 2015 at 15:14:35
uninstall and restart the computer?

I did try in other usb connector to no avail

And yes the solution link was what I did to no success (among other things)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#3
September 8, 2015 at 16:44:39
The descriptor is what tells Windows what the device is and what, if any, drivers need to be installed. The device is not giving Windows the description of what it is.

Does it show up as an external drive in Windows Explorer? If so you should be able to copy and paste file to the device. If not, I would suggest getting a refund and spend a little more on a name brand player. You get what you pay for.


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Related Solutions

#4
September 8, 2015 at 17:40:59
Yep I did mean restart the computer but I expect you've done that several times by now.

THX 1138 is probably on the right track.

Always pop back and let us know the outcome - thanks


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#5
September 9, 2015 at 00:45:55
That reminds me of the 'media descriptor byte' that floppy disks had to have to be seem by windows. If it wasn't there windows would claim the disk needed to be formatted.

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#6
September 9, 2015 at 07:58:02
This usb player has a 8gb micro sd. should I reformat it then?, no drivers came with it.

Only in device manager do I see it with a yellow icon next to it.uninstall reinstall or even update driver(which says driver is up to date) doesn't work

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#7
September 9, 2015 at 10:05:11
Re #6

You say "doesn't work".

When you right click the item with the yellow icon and select Uninstall does nothing happen at all, or do you mean doing so doesn't cure the problem when you then restart the computer?

By the way, if it asks whether you want to uninstall software when you do this say NO. The idea is to let it find new hardware (after restart) which then sets up the existing software again. This procedure is quite different to what you normally expect an uninstall to do.

When the micro sd is inserted and the mp3 plugged in, does the mp3 player show up as a drive?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
September 9, 2015 at 10:47:25
does not show up as a drive. only shows if I go into device manager with icon.
I did uninstall, then reinstall.
also did update driver but then it says driver is up to date.
several restart since then still not corrected

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#9
September 9, 2015 at 12:17:29
What does it call the entry with the yellow error?

Always pop back and let us know the outcome - thanks


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#10
September 9, 2015 at 12:32:55
it says :
unknonw USB device (device descriptor request failed)

then Under properties:
Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.
Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#11
September 9, 2015 at 13:06:14
Presumably you did all this (sounds like it):
https://technet.microsoft.com/en-us...

Have you tried the mp3 in another computer? If it doesn't work there then it looks like THX 1138 is right and the mp3 player is faulty. You could always try formatting the micro sd card (if you have some device that can do so) but I don't hold out too much hope.

Always pop back and let us know the outcome - thanks


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#12
September 9, 2015 at 13:11:35
yes Ive done those steps before posting the question here.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#13
September 9, 2015 at 14:31:12
Formatting might remove the configuration or software that makes it a mp3 player and not just a USB drive. But maybe at this stage you have nothing to lose.

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#14
September 9, 2015 at 16:43:11
ok I dit reformat it. as I said earlier the micro card is recognized by computer if alone. but if in the mp3 then its not working.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#15
September 9, 2015 at 18:32:04
Then I reckon the mp3 player is faulty or it needs drivers. Without a brand name it is impossible to find drivers. There are plenty of driver websites about but most of them are either useless or scams.

I'd try to get a refund, otherwise cut your losses and get well known brand. From #3 onwards we've pretty well been going round in loops.

Always pop back and let us know the outcome - thanks

message edited by Derek


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