800 MHz to 667 MHz damage?

Dell / DIMENSION DM051
January 8, 2010 at 09:22:53
Specs: Windows XP
Comp Usa installed an 800 MHz RAM device instead of 667 RAM device into my computer, causing problems including inability to print. Now I have the 667 MHz RAM installed, but the computer still won't print. Comp Usa offers no help. Could the 800 MHz device have caused this damage? (The printer & cable work fine on my friend's computer).

See More: 800 MHz to 667 MHz damage?

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#1
January 8, 2010 at 09:32:17
I doubt it`s RAM problem....you have printer issues rather than RAM issues...

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#2
January 8, 2010 at 09:37:03
Ram speeds have nothing to do with printers. One is a hardware problem and your printer not working is probably software related. Uninstall the printer and reinstall it. If it's a usb printer, try another usb device in the port and see if that works. If the port works, it's the printer.

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#3
January 8, 2010 at 09:37:41
I agree with probfixer & grasshopper...the RAM itself is not the problem. Assuming you took the tower to them for the upgrade, you may not have reconnected the cables correctly when you returned. Is your printer being properly recognized?

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Related Solutions

#4
January 8, 2010 at 09:49:30
I'm not sure. It seems to be recognized. It's hooked up to a USB port & the printer message shows the correct printer, but it's the default printer, same as it was before the problem. Maybe the computer is sending the print job to the default printer automatically without actively recognizing the printer?

The printer works fine when I haul it down the hall to my friend's computer to check it.


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#5
January 8, 2010 at 09:57:50
I've uninstalled the printer & reinstalled it without any change in results. The printer isn't a USB printer, but the computer did not have the matching connection (parallel? serial?), so I bought an adapter to USB which I've been using for some time now. I've disconnected all the USB devices twice now then reconnected them (internet, printer, keyboard, mouse, monitor) in different ports when I had to take the computer to Comp USA. Still no change in results.

I'll switch the printer's port to another one just to double-check now.


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#6
January 8, 2010 at 09:59:35
I am getting impression you are experiencing hardware issues....you should try the printer with another computer....

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#7
January 8, 2010 at 10:03:52
It isn't the port. When I switched to a working port, the computer said it recognized new hardware & was ready to use the new hardware. It still won't print off this computer.

Someone suggested that the problem was the printer & not related to the wrong RAM device installation. How can the problem be the printer when the printer works fine on another computer? (Also the printer worked fine before I took the computer to CompUSA).


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#8
January 8, 2010 at 10:09:51
Ok i don't know if this will help, try to reinstall printer driver.

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#9
January 8, 2010 at 10:11:19
@kuwese

He has already reinstalled the printer drivers....

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#10
January 8, 2010 at 10:18:39
The printer is an HP LaserJet 6 MP. It's not an exotic printer. I've unplugged it and re-plugged it. I've re-installed it.

I just tried to re-install it again. As before, the add printer wizard says it is "unable to detect any Plug and Play printers" & suggests I install the printer manually. It asks which port I want to use, suggesting LPT1. I've tried using that port as well as using all of the USB ports before. This time I went with the LPT!, clicked "Windows Update," then the add printer wizard froze up on me. It didn't freeze up before.


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#11
January 8, 2010 at 10:20:23
@probfixer
how do u know he/she already reinstal printer driver? I can't find the words or tell me response #

edit.. Ok now i know that he/she reinstal printer driver


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#12
January 8, 2010 at 10:38:01
Now the instll wizard does not list HP LaserJet 6 MP as one of the choices.

I went to the HP website & clicked on for installing the printer driver again, but how do I know it actually installed?


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#13
January 8, 2010 at 10:49:20
I have to move my car. Be back shortly.

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#14
January 8, 2010 at 11:03:29
http://h20000.www2.hp.com/bizsuppor...
This is getting way too complicated. Click the link above and get the driver for XP from HP. Save it to your desktop. Uninstall all traces of your printer form Control Panel. Turn off the computer. Turn on the printer and make sure it's connected to the usb port. Now boot the computer and let windows detect new hardware. When the screen comes up to install it, choose manual install as opposed to auto. When prompted to install the software, direct the install to the file you saved on the desktop. It should then install the drivers. After it completes, you should be good to go. If that doesn't work, I don't know what to tell you except get back in your car and go buy a new printer, ha ha.

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#15
January 8, 2010 at 11:08:32
I'm back. Anybody have any other suggestions for me to try? I'm about ready to pack up the computer & printer & return to Comp USA for the 6th time, but that is a 2-hour minimum investment of time which I'd rather avoid since I'm reasonably sure they won't be able to help.

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#16
January 8, 2010 at 11:11:56
I don't know what to tell you except get back in your car and go buy a new printer, ha ha.

Hmm...he said the printer works on another computer....

Google is your friend

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#17
January 8, 2010 at 11:19:55
Yes, he did and I considered that, that's why I suggested a clean install. The buy another printer thing was a funny.....

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#18
January 8, 2010 at 11:23:20
I had to write out the directions by hand for the re-installation. The process suggested is different from what I had been doing in that I had been choosing "run" instead of "save." I hope this works.

Thanks, guys. Or girls. Whichever it is. Hermaphrodites, too.


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#19
January 8, 2010 at 11:26:55
Yes, he did and I considered that, that's why I suggested a clean install. The buy another printer thing was a funny.....

I agree....something is wrong with his OS....who knows what....maybe a registry clean can fix something ?

Google is your friend

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#20
January 8, 2010 at 11:38:54
From reading his last comment about writing down the directions, I'd say it may be operator error. Let's wait and see. By the way, I'm all man, Ha !!!!!

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#21
January 8, 2010 at 11:45:03
Yes it might be an operator error. That's why I wrote it down - to be sure I did it exactly right. Unfortunately, at the reboot stage my computer did not recognize any new hardware. There are a few other printers listed because I used to be on an office network with the guys next door, but they moved. I'll go back to control panel, delete all printers listed, then try again.

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#22
January 8, 2010 at 11:47:41
I'm all man as well....just to clear up any misunderstanding.....

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#23
January 8, 2010 at 11:59:39
Is a registry clean what spybot does? If it is, I've done that. If not, how do I do a registry clean?

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#24
January 8, 2010 at 12:03:39
Download CCleaner and run the registry clean up...also run the other things there...

Google is your friend

www.google.com

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#25
January 8, 2010 at 12:55:15
I downloaded & ran the CCleaner registry cleaner & everything else CCleaner would do. Now I'll retry the re-install.

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#26
January 8, 2010 at 13:07:52
I tried turning off then restarting the computer & I tried just restarting the computer. I tried on 3 different USB ports. Windows did not detect new hardware.

I will try to install manually as I have done before without windows recognizing new hardware on its own.


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#27
January 8, 2010 at 13:09:40
Did you uninstall the drivers before restarting the computer ?

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#28
January 8, 2010 at 13:14:01
It didn't work. I couldn't direct windows to install from the file I saved (the printer driver) on my desktop. Windows jpulled something up; it might have been off the desktop. I don't know how to tell.

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#29
January 8, 2010 at 13:16:15
About uninstalling the drivers: I deleted them through control panel. I couldn't find an uninstall option. Did I do the wrong thing? I did not delete the intuit driver. There was one other driver I tried to delete, but the computer wouldn't delete it.

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#30
January 8, 2010 at 13:19:27
If you have XP CD, why not to try a repair installation...I am really running out of suggestions now....

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#31
January 8, 2010 at 13:23:39
My ex-wife has the XP CD, unless she's thrown it out. She lives in a different city, too. I'll call her, but I doubt she'll pick up. She'll check the voicemail...

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#32
January 8, 2010 at 14:27:39
Will re-installing windows XP erase data files on the computer?

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#33
January 8, 2010 at 17:06:39
CompUSA is still in business?

A repair reinstall should leave your data files intact although it's always a good idea to back them up on cd-r or other removable media.

I've always been leery of adapers that allow you to use a parallel printer in a USB port. For awhile some printers has both USB and parallel ports. The driver downloads were different depending on which you were using.

If yours was previously working that way it's possible a non-standard driver installation was needed.

If you plan on keeping that printer it may be best to look for a PCI parallel add-on card.

Ubuntu Cheeta, Ubuntu !


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#34
January 8, 2010 at 17:28:54
I don't agree that doing a repair install is what's necessary. The main issue/problem is that you're running a parallel port printer thru a USB port. The 1st thing you need to be 100% sure of is - is the USB adapter being properly recognized? Have you tried reinstalling the driver for the adapter?

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#35
January 9, 2010 at 14:24:53
I couldn't find the driver for the adapter, so I bought a new
adapter. It didn't come with a driver disk, though the instruction
booklet said it did. It said to hook it up & it will work. I hooked
it up, but it did not work. I took it back to the store. They
opened up another adapter. It didn't have a disk, either. Then
a guy in the store said that the adapter doesn't come with or
need a driver disk.

Is there somewhere online I can download an adapter driver?


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#36
January 9, 2010 at 15:06:27
So if the printer is not a USB type what are you connecting with? USB to parallel cable? And this cable and printer worked prior to the computer being worked on by Comp USA?


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#37
January 9, 2010 at 15:40:48
Yeah, I doubt the adapter would need a driver. The point is, parallel printers were not designed to work with USB. Yours did at one time so we know it's possible but it's probably going to take special drivers or tweaking the setting to get it going. If compUSA originally did it then someone there should know.

But don't you think something like this is a better solution:

http://cgi.ebay.com/NEW-Hi-Speed-PC...

Ubuntu Cheeta, Ubuntu !


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#38
January 9, 2010 at 15:50:50
Where are you located, in Canada?

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#39
January 11, 2010 at 11:20:21
Yes, I agree about getting a parallel port card. That worked. One of the techs at CompUSA put it in. The printer's working fine now.

I still don't know why the printer worked using the parallel-to-USB adapter before the RAM upgrade but not after, but since it is working now I'll give up on finding that answer.

Thanks to everyone who helped me out.


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#40
January 11, 2010 at 12:56:08
You're welcome. I'm glad that worked out.

Ubuntu Cheeta, Ubuntu !


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