Solved 4 Computers Go Down With The Same Problem

Lennovo / X61i
April 22, 2015 at 12:16:56
Specs: Windows 10 x64, Core Duo / 2 GB
Hello All,
I have a very unusual hardware problem. It has now affected its 4th computer. The problem is this: when I turn on my laptop for the first time in a few days, everything works exactly as it should, including the ability to type and have the keys I press show up correctly on the screen.

But after a few hours, what I type on the keyboard appears as gibberish on the screen. Even slowing my typing down to pressing one key at a time, the result is pure gibberish. Nor does it matter what program or dialog box I'm trying to enter data into, the result is pure gibberish.

By "gibberish" I mean characters don't form words, but rather random characters with random spacing. For example, a typed word with 4 letters gets truncated to two letters and then a space or two followed by the remaining letters. All other functions work normally, and I can use the keyboard to do shortcuts (such as cut and paste), and the mouse also works perfectly.

As I said at the beginning, its now affecting its fourth computer. The first two were Dell D630s, old when we got them two years ago, and used extensively. The third was another used Dell, a 2100 mini notebook (10.1" screen). The latest victim is a recently purchased refurbished Lenovo ThinkPad R61i running Windows 10 (previously affected computers all ran Windows 7, with one machine upgrading to Windows 10).

I've done the usual virus / spyware /malware checks before and after the events, and everything comes up clean. Adding to the mystery is that all four computers were located in the very same place in my apartment, a corner near a large picture window, all hooked up via an Ethernet cable (the latest computer is now on WiFi, which has made no difference).

I've monitored the laptops for heat issues, and using TempFan Control's software, I've not seen any prolonged heat periods in either the CPU or HDD temperatures, and all four notebooks have been propped up on angle to emphasize passive cooling. I've not done memory scans simply because having four different computers go down with the same malady in the same location stretches credulity would all have memory problems.

I should also add that I have a Lenovo X60 mini notebook which sits next to my desktop computer, and both of those machines run fine. In fact the only way I could type this very long question / plea for help, was to type it on my desktop computer.

Which is what makes this whole problem so very strange: 4 computers going down with the same problem, in the same location....! Any and all help will be greatly appreciated.

Regards,
BearPup

message edited by BearPup


See More: 4 Computers Go Down With The Same Problem

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✔ Best Answer
April 22, 2015 at 16:52:47
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


#1
April 22, 2015 at 13:50:30
"I've done the usual virus / spyware /malware checks"

Care to explain what you did & how, plus which programs you used? Did you try booting off a rescue disk & running the scans from outside the Windows environment?


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#2
April 22, 2015 at 14:17:52
Also let a licensed electrician check the electricity for low voltage in your apt

i_Xp/Vista/W7User

message edited by XpUser


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#3
April 22, 2015 at 14:17:54
Hi, and thanks for responding.
The simple answer is that yes, I did the full workup. I started by working off a complete clone of the C:\ Drive (not just windows, but the whole drive). Virus, etc. scans were carried out both in and out of the windows environment.

Product choices 'evolved' over time and included (not in any order) AVG Internet Security (paid), Avast Free, and Panda Antivirus Free; MalwareBytes and SuperAntiSpyware on-demand scanners; and Zemana AntiKeylogger and AntiMalware real-time scanners. Firewalls included Windows, Emsisoft, and Private Firewall.

Besides, 4 computers in the same location, connected to the two healthy computers by an Ethernet cable, and just those 4 laptops in that 1 location get hit by a 'self-limiting' virus / malware / whatever-ware comes up against the credibility thing again.


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Related Solutions

#4
April 22, 2015 at 14:33:03
Hi, and thanks for responding,
You raise an interesting theory, to which I have two questions:

1. Wouldn't low voltage effect all my devices, such as the other 2 computers I have running?
2. I tried a test on the ThinkPad R61i: with it running on AC power I tried to type the word "testing" and got " esng". Then with the laptop running on a fully charged (brand new) battery, I got "gestn ". If the problem was low electric line voltage, shouldn't the problem disappear when it runs off a fully charged battery?

Regards,
BearPup


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#5
April 22, 2015 at 14:37:38
Run these please.

There may more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#6
April 22, 2015 at 16:12:59
Thanks for responding. Here is the print out from AdwCleaner. I decided not to delete the Sensor service as I need that to run the temp control monitoring program. The post reboot printout is:

# AdwCleaner v4.201 - Logfile created 22/04/2015 at 18:56:17
# Updated 08/04/2015 by Xplode
# Database : 2015-04-22.1 [Server]
# Operating system : Windows 10 Pro Technical Preview (x64)
# Username : Techi - TESTBEDX64
# Running from : C:\Users\Techi\Desktop\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****

[x] Not Deleted : SensorDataService

***** [ Files / Folders ] *****

File Deleted : C:\Windows\System32\SensorDataService.exe

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.10041.0


-\\ Pale Moon v


*************************

AdwCleaner[S0].txt - [751 bytes] - [22/04/2015 18:56:17]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [809 bytes] ##########

I'll return after I run the JRT tool.
Thanks again.
Regards,
BearPup


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#7
April 22, 2015 at 16:13:31
Please follow JohnW's instructions exactly. There still is a very good chance you have some type of infection and John is very good at finding and removing the most stubborn and obscure nasties with a whole list of different programs so give it a go until he either declares you clean or tells you it is something else.

You have to be a little bit crazy to keep you from going insane.


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#8
April 22, 2015 at 16:27:04
And the JRT log. I'm reading this as one clean system!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.6.0 (04.20.2015:1)
OS: Windows 10 Pro Technical Preview x64
Ran by Techi on Wed 04/22/2015 at 19:15:11.83
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Tasks

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 04/22/2015 at 19:19:33.88
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Any other thoughts?
Regards,
BearPup


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#9
April 22, 2015 at 16:31:59
"I decided not to delete the Sensor service as I need that to run the temp control monitoring program"
Fair enough. Try disabling it & see if you still have problems.

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#10
April 22, 2015 at 16:51:46
Disabled it - no change. "testing" yielded "tts ".

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#11
April 22, 2015 at 16:52:47
✔ Best Answer
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

Report •

#12
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#13
April 22, 2015 at 17:19:19
The first file is the FRST log, the second link is the Addition log.

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#14
April 22, 2015 at 17:31:22
Are you Ok with these errors. In other words, have you deliberately not installed the drivers.

==================== Faulty Device Manager Devices =============

Name: Microsoft Streaming Service Proxy
Description: Microsoft Streaming Service Proxy
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: MSKSSRV
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: UFD 3.0 Silicon-Power64G USB Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: HID-compliant vendor-defined device
Description: HID-compliant vendor-defined device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Microsoft
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: 802.11n USB Wireless LAN Card
Description: 802.11n USB Wireless LAN Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Ralink Technology, Corp.
Service: netr28ux
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft ISATAP Adapter #2
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: 64 GB TRNSF
Description: Silicon-Power64G
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: UFD 3.0
Service: WUDFWpdFs
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Wi-Fi
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: USB Mass Storage Device
Description: USB Mass Storage Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Compatible USB storage device
Service: USBSTOR
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Generic Non-PnP Monitor
Description: Generic Non-PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: MBPWIN7X64: MiniBearPup:
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft Corporation
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Wi-Fi 2
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Streaming Tee/Sink-to-Sink Converter
Description: Microsoft Streaming Tee/Sink-to-Sink Converter
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: MSTEE
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Intel(R) PRO/Wireless 3945ABG Network Connection
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: netwlv64
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Microsoft Trusted Audio Drivers
Description: Microsoft Trusted Audio Drivers
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: drmkaud
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Streaming Quality Manager Proxy
Description: Microsoft Streaming Quality Manager Proxy
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: MSPQM
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Speakers (MAGICWIN7X64 Stereo)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service:
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Streaming Clock Proxy
Description: Microsoft Streaming Clock Proxy
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: MSPCLOCK
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Wi-Fi Direct Virtual Adapter
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Hosted Network Virtual Adapter
Description: Microsoft Hosted Network Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.

Name: Microsoft Streaming Tee/Sink-to-Sink Converter
Description: Microsoft Streaming Tee/Sink-to-Sink Converter
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: MSTEE
Problem: : Currently, this hardware device is not connected to the computer. (Code 45).
Resolution: The device is not present or was previously attached to the computer.
To fix this problem, reconnect this hardware device to the computer.
If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), then any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.


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#15
April 22, 2015 at 17:52:55
WOW. Most of the listed items I believe are 'leftover' from when the computer had its original configuration, e.g., before its refurbishing. Some of the devices listed, those related to MAGICWIN7X64 and MBPWIN7X64, are the other two computers that comprise the private network connecting the three computers.

The devices that are USB devices, the external drive, the ADATA flash drive, etc. are or were connected to the R61i via external hubs. As some of them are still connected, I'm not sure why they are listed as not present, unless they have sleep function built in.

The wireless device (Ralink) was plugged in but not activated, and its since been replaced with a direct Ethernet connection.

Your thoughts on what I should do next are....?


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#16
April 22, 2015 at 18:09:05
"Your thoughts on what I should do next are....?"
Have you looked in Device Manager?
Upload a screenshot ( SS ) please.

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#17
April 22, 2015 at 18:21:27

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#18
April 22, 2015 at 18:22:19
I had checked DevMgr before and saw nothing highlighted. The link is to the screenshot - not a single exclamation point anywhere.

message edited by BearPup


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#19
April 22, 2015 at 18:22:51
What is under > Other Devices?

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#20
April 22, 2015 at 18:26:34
http://www6.zippyshare.com/v/nuxN7c...

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#21
April 22, 2015 at 18:28:11
I just posted the link. The only device I know about is the Brother printer, which was installed as part of the Homegroup. I had no inclination that it hadn't installed properly.

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#22
April 22, 2015 at 18:30:22
I am going out soon for about 5-6 hours. Shall deal with Other Devices later.
I'm here.
http://www.timeanddate.com/worldclo...

These are all problems in your logs, unless you put restrictions on policy.

Copy & Paste the text below ( starting closeprocesses: ), save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

closeprocesses:
emptytemp:
HKLM Group Policy restriction on software: *.doc*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *:\$Recycle.Binexe <====== ATTENTION
HKLM Group Policy restriction on software: *.jpeg*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.7z*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.avi*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.wav*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.docx*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.divx*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.docx*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.ppt*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.gif*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.wmv*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.docx*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.avi*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.mp3*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %programdata%\Microsoft\Windows\Start Menu\Programs\Startup\*.com <====== ATTENTION
HKLM Group Policy restriction on software: C:\Users\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.png*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.xls*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.xlsx*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.docx*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.zip*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.mp3*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.doc*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.7z*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.wma*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.png*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.jpeg*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.jpeg*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.rtf*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.com <====== ATTENTION
HKLM Group Policy restriction on software: %programdata%\Microsoft\Windows\Start Menu\Programs\Startup\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.pptx*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.mp3*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.xlsx*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.png*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.gif*.com <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.zip*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.wma*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %programdata%\Microsoft\Windows\Start Menu\Programs\Startup\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.txt*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.wmv*.exe <====== ATTENTION
HKLM Group Policy restriction on software: C:\Users\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *:\$Recycle.Bincom <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.jpeg*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.divx*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.ppt*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.pub*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.wav*.com <====== ATTENTION
HKLM Group Policy restriction on software: %programdata%\Microsoft\Windows\Start Menu\Programs\Startup\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: syskey.exe <====== ATTENTION
HKLM Group Policy restriction on software: ** <====== ATTENTION
HKLM Group Policy restriction on software: *.ppt*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.wmv*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.png*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.zip*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.avi*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.rar*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.bmp*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.zip*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.txt*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.7z*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.pdf*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.rtf*.com <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.rar*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.txt*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.xlsx*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.rtf*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.xls*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.wma*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: cipher.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.bmp*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.rtf*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.wmv*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.com <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.pdf*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.pub*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.pub*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: vssadmin.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.xlsx*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.doc*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *:\$Recycle.Binpif <====== ATTENTION
HKLM Group Policy restriction on software: *.rar*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.com <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.divx*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.xls*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.pdf*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.pptx*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.bmp*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.wav*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.divx*.com <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.ppt*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.gif*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.wav*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.txt*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*\*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.gif*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.xls*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.doc*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.pdf*.scr <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *:\$Recycle.Binscr <====== ATTENTION
HKLM Group Policy restriction on software: *.rar*.pif <====== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.7z*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: C:\Users\*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.mp3*.com <====== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.pptx*.com <====== ATTENTION
HKLM Group Policy restriction on software: *.bmp*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.pptx*.exe <====== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.pif <====== ATTENTION
HKLM Group Policy restriction on software: *.avi*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.pub*.scr <====== ATTENTION
HKLM Group Policy restriction on software: *.wma*.pif <====== ATTENTION
HKLM-x32\...\Winlogon: [Userinit] [X]
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
S3 RaMediaServer; C:\Program Files (x86)\Ralink\Common\RaMediaServer.exe [1863680 2012-07-06] (Ralink) [File not signed]
S4 SensorDataService; %SystemRoot%\System32\SensorDataService.exe [X]
NETSVCx32: NetSetupSvc -> C:\Windows\SysWOW64\NetSetupSvc.dll ==> No File.
NETSVCx32: UserManager -> C:\Windows\SysWOW64\usermgr.dll ==> No File.
C:\Users\Techi\AppData\Local\Temp\ANT6AAC.exe
C:\Users\Techi\AppData\Local\Temp\ANT97C4.exe
C:\Users\Techi\AppData\Local\Temp\Quarantine.exe
C:\Users\Techi\AppData\Local\Temp\sqlite3.dll

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


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#23
April 22, 2015 at 18:48:36
http://www69.zippyshare.com/v/5XjCF...

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#24
April 22, 2015 at 18:53:55
Copied the zippyshare link above. I expect I'll hear from you when you return (6 hours hence will be 4 am Eastern Daylight Time in my location, Northern Vermont, USA).

And many thanks for all your help.

Regards,
BearPup


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#25
April 23, 2015 at 04:13:07
Had a hard time getting my head around all the issues.

Upload a SS of > Control Panel > Devices and Printers ( or whatever W10 call it )


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#26
April 23, 2015 at 06:45:10
http://www56.zippyshare.com/v/N9YO7...

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#27
April 23, 2015 at 06:47:16
The above link is the screenshot of Win10 Devices & Printers. The two multimedia devices were added automatically by Windows 10. And the printer shown is the one connected to my main computer (MAGICWIN7X64).

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#28
April 23, 2015 at 06:48:59
Thanks, was just about to go to bed.

Is the MFC printer working Ok?


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#29
April 23, 2015 at 06:52:19
The printer works fine on the MBPWIN7X64 and the main computer (MAGICWIN7X64), but has never worked on the Win 10 computer.

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#30
April 23, 2015 at 06:53:55
Here is info re Other Devices, maybe that is best that W10 can do on that model.

Identifying problems in Windows Device Manager
http://www.computerhope.com/issues/...
Click on > Exclamation Mark or Other Devices
http://www.howtogeek.com/193798/how...
http://www.7tutorials.com/find-miss...
http://www.sevenforums.com/tutorial...

We are using the process of elimination ( small steps ) Make sure you test & report after each adjustment.
Uninstall > Caps Lock Changer
Use the 2 step Wise Program Uninstaller.
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/Wise-P...
http://www.freewarefiles.com/screen...
http://wisecleaner.com/wiseuninstal...


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#31
April 23, 2015 at 06:55:01
I should also note that the Bluetooth function has never worked on the Win 10 computer either. It is paired with the other two computers, but any attempt to send files back and forth between the Win 10 computer and the other two computers always fails.

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#32
April 23, 2015 at 07:05:16
Some of the listed links are unfamiliar to me, i.e.,"computerhope.com". As for an uninstaller, I use IObit's 2 stage uninstaller - I don't do Wise software (long standing experience with Wise software).

As far as the programs that start with Windows goes, Caps Lock Changer, MiniBin (recycle), Double Click, etc., are all programs that carried over from Win 7 computers where they have worked flawlessly for many years (literally for years). If one of these was the cause, wouldn't it fail to install, as opposed to installing and (seemingly) operate without a problem?


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#33
April 23, 2015 at 07:07:34
After uninstalling Caps Lock, there are so many errors, I'm going to see if there I can get more detail from the dump file.

Copy & Paste the dump (.dmp ) file onto your desktop & then upload it.
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...


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#34
April 23, 2015 at 07:12:39
"As far as the programs that start with Windows goes, Caps Lock Changer, MiniBin (recycle), Double Click, etc., are all programs that carried over from Win 7 computers where they have worked flawlessly for many years (literally for years). If one of these was the cause, wouldn't it fail to install, as opposed to installing and (seemingly) operate without a problem?"

"4 different computers failing"

Were those all on the 4 failed comps?

Finding a common denominator is probably the key.


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#35
April 23, 2015 at 07:20:56
There is no minidump file (*.dmp) file on the Win 10 computer.

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#36
April 23, 2015 at 07:22:01
Yes, all the computers that failed had all these programs installed on them - as do the two 'healthy' computers.

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#37
April 23, 2015 at 07:26:45
"There is no minidump file (*.dmp) file on the Win 10 computer"
Ok, google how to set it up.

"Yes, all the computers that failed had all these programs installed on them - as do the two 'healthy' computers"
Go through the Farbar logs & see if anything gives you a clue.

Bed for me now.

Catch you tomorrow.


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#38
April 23, 2015 at 07:27:14
As a test, I could uninstall all the programs and try the Win10 computer that way....Your view?

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#39
April 23, 2015 at 07:28:12
OK, I'll check the logs....Sleep well.

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#40
April 23, 2015 at 07:29:04
Worth a try.

Also Google how to do a W10 clean boot.


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#41
April 23, 2015 at 07:46:19
I uninstalled Caps lock changer, clipx and exited DoubleClick and texter. And I'm now typing fine on the Win 10 computer. So now I'll add them back in one at a time and see who the culprit is. Thanks for all your help. As soon as I figure out who the culprit is, I'll let you know and mark one of your responses as the answer.

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#42
April 23, 2015 at 10:04:15
All tweak / tweaking software that I use is now installed except Texter, my phrase-expanding freeware program, and all is well.

It seems to me that using the FRST64 program eventually led to this discovery, so I marked the original download and use of that program as the "Best Answer". If you think another response would serve others better please let me know and I'll change it.

With extreme gratitude for your help.
Regards,
BearPup


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#43
April 23, 2015 at 16:11:58
"except Texter, my phrase-expanding freeware program, and all is well"
Beautiful, great news to wake up to.

"Yes, all the computers that failed had all these programs installed on them - as do the two 'healthy' computers"
Is/was Texter on the healthy comps?

"I marked the original download and use of that program as the "Best Answer"
That's fine.

My post #14
Code 45
https://support.microsoft.com/en-us...
"No resolution is necessary. This error code is only used to indicate the disconnected status of the device and does not require you to resolve it. The error code resolves automatically when you connect the associated device to the computer."

"I'm reading this as one clean system!"
Correct.

"Please follow JohnW's instructions exactly"
Thanks Fingers.

message edited by Johnw


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#44
April 23, 2015 at 17:17:05
Yes, strange as it seems, both of the 'healthy' computers had Texter on them, working as it should. I tried replacing it with "Text Expander For Windows" (available from Softpedia), but 1) it doesn't work seamlessly, so dialog boxes don't always get filled correctly, and 2) it doesn't work in Windows 10.

I've put out a call to the Windows 10 Forums to see if anyone has a successful freeware text-expanding program. No response as of yet. But better to type things correctly than let the hardware bug prevent the machine being used at all!

And again, many thanks for all your help - a bug finally put to bed after months of nightmares!

Regards,
BearPup


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