Why cant my computer to connect to any server?

March 10, 2015 at 05:28:11
Specs: Windows 7
Why is it that i can browse the internet and download through firefox and yet i cant connect to any server, i have tried logging into world of tanks, connecting to teamspeak, steam and bittorrent and all of them fail to connect to servers. i have tried turning all the firewalls off, port forwarding, removing and re installing each piece of software that i have had the issue with to no avail.
Can anyone help with this issue?
There must be something simple i am missing here.

See More: Why cant my computer to connect to any server?

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#1
March 10, 2015 at 08:18:50
First thing I would do is a quick check for malware, easily picked up via Torrents. These two often pick up what AV's miss:

ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

If either or both find anything then please copy/paste the logs on here because, although effective, they are only what I call "first aid".

Always pop back and let us know the outcome - thanks


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#2
March 10, 2015 at 09:39:44
I couldn't see how to get the log on MalwareBytes but ADWCleaner came up with the same problems, the log read as follows:

# AdwCleaner v4.112 - Logfile created 10/03/2015 at 16:34:33
# Updated 09/03/2015 by Xplode
# Database : 2015-03-05.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : **** - ****-PC
# Running from : C:\Users\****\Downloads\adwcleaner_4.112.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\ProgramData\DeviceVM
Folder Found : C:\ProgramData\SecTaskMan
Folder Found : C:\Users\****\AppData\Local\PackageAware
Folder Found : C:\Users\****\AppData\Local\SecTaskMan
Folder Found : C:\Users\****\AppData\Roaming\DeviceVM
Folder Found : C:\Users\****\AppData\Roaming\RHEng

***** [ Scheduled tasks ] *****

Task Found : Binkiland

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\adawarebp
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0E1C6773-2D67-4511-BF32-5B8805F5E699}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BDF61FAE-9D19-40F0-8F34-688DEB334CA9}
Key Found : HKCU\Software\Softonic
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0E1C6773-2D67-4511-BF32-5B8805F5E699}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BDF61FAE-9D19-40F0-8F34-688DEB334CA9}
Key Found : [x64] HKCU\Software\Softonic
Key Found : HKLM\SOFTWARE\Classes\AppID\{1DA17428-323D-48FF-857C-98CFEE48BFD5}
Key Found : HKLM\SOFTWARE\Classes\AppID\{9C81D00A-3DAA-48AB-90C7-8252119ABB93}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{533403E2-6E21-4615-9E28-43F4E97E977B}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Found : HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Found : HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Found : HKLM\SOFTWARE\Uniblue
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17631


-\\ Mozilla Firefox v36.0.1 (x86 en-GB)

*************************

AdwCleaner[R0].txt - [3562 bytes] - [10/03/2015 16:34:33]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [3621 bytes] ##########

and it still has not resolved the issue

message edited by Back2Attack


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#3
March 10, 2015 at 11:11:03
OK. Did you hit the Cleaning button in AdwCleaner?

You can get the MWB log like this:
Press the Windows key + R which will bring up the Run box.
Copy/paste this into it then hit OK:
%AppData%\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
March 10, 2015 at 11:33:43
yeah i did the clean on them and it did restart itself but still not allowing any connection to servers. tried the same ones i have been trying to log into for the last week. Personaly i have tried everything i can think of other than contacting my ISP which is a waste of time, always get blanket responses from them as i thought it could be them blocking ports that are required as i can log onto them through a second computer in the house but the main one doesn't like it apparently.

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#5
March 10, 2015 at 12:12:27
Did you manage to find the MWB log (#24)? Maybe you didn't quarantine what if found. If they still show when you run it again then that could be why.

Can you access those places using Internet Explorer?

Always pop back and let us know the outcome - thanks


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#6
March 10, 2015 at 12:53:59
I can access all websites and my grandson is on the computer doing work right now so cant get access to it, it did quarantine the items and it can access webpages fine. its just when the computer tries to connect to a server it has problems like logging into world of tanks or joining a teamspeak server.

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#7
March 10, 2015 at 13:02:31
Sorry I worded that badly. What I meant was do you have the same "connect to server" issues when using Internet Explorer?

I would be interested to know if MWB now gives you a clean bill of health. Not sure what the log difficulty is - never run into it.

Always pop back and let us know the outcome - thanks


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#8
March 10, 2015 at 13:37:13
nwo MWB does give me a clean bill of health with nothing needing quarantine and i am unable to see the last log. Only one on record is the one i just got for the scan.
Using the internet through any browser works, its just not allowing me to connect to any servers be it Teamspeak, World of Tanks or bittorrents.
It has completly baffled me big time.

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#9
March 10, 2015 at 13:41:02
OK but is that only when using Firefox? Can you connect to Teamspeak, World of Tanks or bittorrents via Internet Explorer?

Always pop back and let us know the outcome - thanks


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#10
March 10, 2015 at 13:44:57
No, they are peices of software that use the internet to connect to a server, i know they are working and online as my other computer can connect to them and is right now.

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#11
March 10, 2015 at 14:08:26
OK - understand now.

It's not really my thing but have you seen these?:

http://forum.teamspeak.com/showthre...

http://forum.worldoftanks.com/index...

http://siderite.blogspot.com/2013/0...

I wonder if your server is doing some blocking.

Sorry, better leave you to the gaming brigade - hopefully someone will join us soon. At least a bit of malware shot out of your machine, which is always handy.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#12
March 10, 2015 at 14:13:35
I have seen all 3 of them threads and already following the World of Tanks one and still not fixed. It has baffled both me and my grandson who is in college studying ITQ level 3.

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#13
March 10, 2015 at 14:18:12
Have you any third party security program that might be blocking them?
Did they suddenly stop working and if so was it recently?

Always pop back and let us know the outcome - thanks


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#14
March 10, 2015 at 14:29:45
Its been like it for the last week and all i use is Avast and i have added it to my Exeption list for it.
it has been a problem for the last 7-14 days i believe.

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#15
March 10, 2015 at 14:38:20
One long shot is that there might have been additions into Hosts files.

Follow this path:

C Drive > Windows > System32 > Drivers > etc

In the "etc" folder you should see a file name hosts (no file extension). Temporarily rename it to Xhosts. Restart and see if it helps. Rename it back to hosts if it doesn't help. If it does we can take a peek at it.

Always pop back and let us know the outcome - thanks


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#16
March 10, 2015 at 14:49:40
Im seeing there are 4 host files. the one main one and 3 that are considered backups. could that be a problem?

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#17
March 10, 2015 at 15:08:20
Aha, that's no problem it's just that you are set to hide certain file extensions so they all "look" the same.

Go to Control Panel > Folder Options > View tab and move the blob into:
"Show hidden files, folders and drives".

OK / Apply your way out then look in the "etc" folder again. This time you should only see one which is just plain hosts (the others will have some sort of file extension). Rename the hosts file only and restart.

It's up to you whether you keep showing all extensions - I always do.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#18
March 10, 2015 at 15:19:39
ok, so changing the file name hasnt helped either. Im starting to think it is more likely that the isp has blocked ports but if that was the case other computers in the house would have the same problem wouldnt they?

message edited by Back2Attack


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#19
March 10, 2015 at 15:39:34
Yes, I agree that isp blocking should affect all the other computers too.

I suppose you could use System Restore back to a date before this issue came along. You won't lose your own stuff but you'll need to add back any programs you've added since, including Windows updates. You just type System Restore in Search and go from there. The main problems are deciding how far back you need to go, and whether an old enough restore point is available.

It's a fairly big gun but usually works out well. About all I can think of right now.

Always pop back and let us know the outcome - thanks


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#20
March 10, 2015 at 15:46:34
yeah i have been trying to find solutions other than that as there are no system restore points so only other option would be a format and that is worst case scenario.

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#21
March 10, 2015 at 15:58:22
I wonder if this might help with Bittorents:
http://sync-help.bittorrent.com/cus...

Always pop back and let us know the outcome - thanks


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#22
March 10, 2015 at 16:10:30
See above post - just in case you missed it.

Two more barrel scraping ideas:

Power off your router for about half a minute then power on again.

The other:
Turn off computer and disconnect from power. If it's a laptop remove main battery too if possible. Hold the Power Off/On button down for about 20 seconds to discharge the motherboard components. It has been known to "unstick" things at odd times although not anything quite like you are having.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#23
March 13, 2015 at 17:03:44
Done both of them steps and still no use.
This is really bugging me now.

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#24
March 13, 2015 at 17:44:56
I'm about out of ideas but this approach (tidied up) fixed it for someone:

===================================
1. Open the run command.
2. Type this "exact" line in the run box - netsh int ip reset
3. Hit the OK button, then restart the computer.
4. Open run command again.
5. Type this "exact" line - netsh winsock reset
6. Hit the OK button, then restart the computer again.
Now try connecting.
[The first one resets the internet protocol (TCP/IP) and the second one resets your winsock entries - Note the spaces in the commands].
===================================

Someone else said uninstall and re-install Java but I can't say I feel too convinced.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#25
March 14, 2015 at 10:12:19
i have tried them to no avail. the only thing i can think of is possibly reformating the computer and starting again from scratch.

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#26
March 14, 2015 at 10:21:13
I realise this is not a startup issue but maybe something here might be worth a try before you resort to big guns:
https://www.winhelp.us/repair-your-...

EDIT:
Have you tried temporarily deactivating the Windows firewall to see if that proves anything?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#27
March 14, 2015 at 16:19:32
We have already tried a start up repair and we have dissables all firewalls with no avail.

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#28
March 14, 2015 at 16:26:12
Then I guess I'm with you on #25, unless anyone comes by with some fresh ideas.

Always pop back and let us know the outcome - thanks

message edited by Derek


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