Programs crashing - 0xC0000005 Access Violation

Various / CUSTOM BUILT
September 27, 2015 at 17:24:58
Specs: Windows 10, Intel i7 4770k, 16GB 1600MHz RAM
I've had this problem for quite a while now.
It usually occurs to indie games and other small applications (Livestream Procaster is notorious on my system, I haven't even made it launch once and tech support has no idea), however it also seems to affect some AAA games as well, like Payday 2 and various Battlefield titles.

I've been trying to fix this in many ways. Memtest shows no errors, refitting/swapping/cleaning RAM chips/slots does nothing, OS and various software reinstalls didn't work either. I have no clue what's going on.

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.


See More: Programs crashing - 0xC0000005 Access Violation

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#1
September 27, 2015 at 17:56:56
It would be worth doing a quick malware check with these 3 widely used freebies that often find and fix what other programs miss:
(run them in the order given)

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/downlo...
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 29, 2015 at 17:43:46
I don't have my computer at hand atm. I will definitely give it a shot once I get to it.
I'll let you know how it works out.

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.


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#3
October 12, 2015 at 11:49:04
Did what you suggested

Here are the logs:
AdwCleaner log
JRT log
MalwareBytes results

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.


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Related Solutions

#4
October 12, 2015 at 13:36:11
I couldn't open the MalwareBytes log but ADW found quite a bit. If you can get the MWB log to work it would be useful.

Has there been any improvement regarding the program crashes?

Bear in mind that the above three programs, although good, are unlikely to have cleaned the computer of malware. Let us know if you wish to take that aspect further.

Always pop back and let us know the outcome - thanks


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#5
October 13, 2015 at 06:35:37
The MWB log is in an image format, as the log txt file it made was in Norwegian.

I've updated all drivers and programs of importance, no improvement on the crashes.

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.


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#6
October 14, 2015 at 08:28:10
Strange about that log - I'm now using a different webpage for MWB but the info was there.

Difficult to think of much but you could look in Events and see if you see anything that coincides exactly with a program crash. There are often stacks of events showing (Windows bugs etc) which are not important - chasing them all is a tricky and lengthy experience. So concentrate only on ones give an exact time match.

Always pop back and let us know the outcome - thanks


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#7
October 14, 2015 at 14:03:28
Read the event log after running and crashing LiveStream Procaster.

Two error events related to the program appeared:

First:

Exeption code: 0xc00001a5 (STATUS_INVALID_EXCEPTION_HANDLER ?)
Fault offset: 0x31313337
Faulting module: unknown, version: 0.0.0.0, time stamp: 0x00000000

then two seconds later:

Exeption code:0xc0000005 (ACCESS VIOLATION)
Fault offset: 0x00b33608
Faulting module: QtWebKit4.dll, version: 4.9.3.0, time stamp: 0x50cf9126

The last one is an access violation, however I've never seen the first one. I tried googling it but didn't find much related to Livestream.

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.

message edited by RainBawZ


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#8
October 14, 2015 at 16:20:46
QtWebKit4.dll appears to be associated with games. Most of what you see in Google about that file are scams so they don't help. Downloading replacement files is risky too and in any event the version can be important.

It is not 100% that QtWebKit4.dll itself is faulty but it still might be worth a search to see where you find it on your computer. If there is only one and it is associated with a particular game it could be worth re-installing that game.

Always pop back and let us know the outcome - thanks


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#9
October 15, 2015 at 07:12:00
Found quite a lot of results, some related to games, some to other applications:

FILESEARCH.BAT RESULT LOG
------------------------------------------------------------
C: DRIVE
	1: C:\Program Files\Autodesk\Maya2014\bin\QtWebKit4.dll 
	2: C:\Program Files\Autodesk\MotionBuilder 2014\bin\x64\QtWebKit4.dll 
	3: C:\Program Files\Autodesk\Mudbox 2014\QtWebKit4.dll 
	4: C:\Program Files\Autodesk\SketchBookDesigner2014\bin\QtWebKit4.dll 
	5: C:\Program Files\Qualcomm Atheros\Killer Network Manager\QtWebKit4.dll 
	6: C:\Program Files (x86)\Livestream Procaster\QtWebKit4.dll 
	7: C:\Program Files (x86)\Logitech\LWS\Webcam Software\QTWebkit4.dll 
	8: C:\Program Files (x86)\Origin\QtWebKit4.dll

D: DRIVE
-None-

E: DRIVE
-None-

F: DRIVE
-None-

G: DRIVE
	9: G:\GAMES\Algodoo\QtWebKit4.dll 
	10: G:\GAMES\Battlefield 3\Core\QtWebKit4.dll 
	11: G:\GAMES\Battlefield 4\Core\QtWebKit4.dll 
	12: G:\GAMES\Bejeweled 3\Bejeweled 3 BP\Core\QtWebKit4.dll 
	13: G:\GAMES\Bejeweled 3\Bejeweled 3 DE\Core\QtWebKit4.dll 
	14: G:\GAMES\Bejeweled 3\Bejeweled 3 EN\Core\QtWebKit4.dll 
	15: G:\GAMES\Bejeweled 3\Bejeweled 3 ES\Core\QtWebKit4.dll 
	16: G:\GAMES\Bejeweled 3\Bejeweled 3 FR\Core\QtWebKit4.dll 
	17: G:\GAMES\Bejeweled 3\Bejeweled 3 IT\Core\QtWebKit4.dll 
	18: G:\GAMES\Bejeweled 3\Bejeweled 3 NL\Core\QtWebKit4.dll 
	19: G:\GAMES\Bejeweled 3\Bejeweled 3 SV\Core\QtWebKit4.dll 
	20: G:\GAMES\BFH Beta 2\Core\QtWebKit4.dll 
	21: G:\GAMES\Crusader No Remorse\data\Game\DOSBox\Core\QtWebKit4.dll 
	22: G:\GAMES\Dead Space\Core\QtWebKit4.dll 
	23: G:\GAMES\Dragon Age\bin_ship\Core\QtWebKit4.dll 
	24: G:\GAMES\Medal of Honor Warfighter\Core\QtWebKit4.dll 
	25: G:\GAMES\Medal of Honor Warfighter\game\Core\QtWebKit4.dll 
	26: G:\GAMES\Need for Speed(TM) Most Wanted\Core\QtWebKit4.dll 
	27: G:\GAMES\Need for Speed(TM) Rivals\Core\QtWebKit4.dll 
	28: G:\GAMES\Peggle Deluxe\Core\QtWebKit4.dll 
	29: G:\GAMES\Plants vs. Zombies\Plants vs. Zombies DE\Core\QtWebKit4.dll 
	30: G:\GAMES\Plants vs. Zombies\Plants vs. Zombies EN\Core\QtWebKit4.dll 
	31: G:\GAMES\Plants vs. Zombies\Plants vs. Zombies ES\Core\QtWebKit4.dll 
	32: G:\GAMES\Plants vs. Zombies\Plants vs. Zombies FR\Core\QtWebKit4.dll 
	33: G:\GAMES\Plants vs. Zombies\Plants vs. Zombies IT\Core\QtWebKit4.dll 
	34: G:\GAMES\SimCity 2000 SE\Game\Game\DOSBox\Core\QtWebKit4.dll 
	35: G:\GAMES\Steam\SteamApps\common\dota 2 beta\game\bin\win32\QtWebKit4.dll 
	36: G:\GAMES\Steam\SteamApps\common\dota 2 beta\game\bin\win64\QtWebKit4.dll 
	37: G:\GAMES\Theme Hospital\data\Game\DOSBox\Core\QtWebKit4.dll 
	38: G:\GAMES\Wing Commander III\Game\Game\DOSBox\Core\QtWebKit4.dll

I: DRIVE
	39: I:\Maja PC\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\QtWebKit4.dll 
	40: I:\SKOLEPC\Program Files (x86)\Google\Google Earth\plugin\QtWebKit4.dll 
	41: I:\SKOLEPC\Program Files (x86)\Livestream Procaster\QtWebKit4.dll 
	42: I:\SKOLEPC\temp\._msigeplugin61\program files\Google\Google Earth\plugin\QtWebKit4.dll 

Q: DRIVE
	43: Q:\Program Files (x86)\Algodoo\QtWebKit4.dll 
	44: Q:\Program Files (x86)\Livestream Procaster\QtWebKit4.dll 
	45: Q:\The Lord of the Rings Online\QtWebKit4.dll 
	46: Q:\The Lord of the Rings Online\Resources\backup\QtWebKit4.dll

SEARCH ENDED - 46 RESULTS ACROSS 7 DRIVES.
------------------------------------------------------------

I've only experienced crashes in a couple of the listed programs.

99 little bugs in the code,
99 little bugs.
Take one down, patch it around,
129 little bugs in the code.

message edited by RainBawZ


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#10
October 15, 2015 at 09:23:31
Wow, plenty around then. The net seems to be riddled with gamers having trouble with that file. In some cases it sounds like bad programs.

Short of re-installing those that give trouble the only other suggestion (rather a wild one) is to try lowering the hardware acceleration - see here:
https://help.aol.com/articles/how-t...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
December 8, 2015 at 17:58:24
Neither of the suggested actions worked. I have order a new set of RAM chips, I'll see if the access violations disappear once they've been installed.

Don't worry if plan A fails, there are 25 more letters in the alphabet ;)


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#12
December 8, 2015 at 19:03:00
Thanks for keep us in the picture.

Always pop back and let us know the outcome - thanks


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#13
December 15, 2015 at 15:02:00
QT is a cross-platform developer suite. QTWebKit is a QT-based port of WebKit, which is a free, open-source web browser engine. If I were to take a wild guess at it, I would say it's probably related to interpreting and/or displaying HTML code.

Is it possible your antivirus is quarantining or disabling the file without you knowing it?

~oldie
Not everyone can decipher Klingon script...
chay' ta' SoH tlhe' vam Doch Daq


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#14
December 16, 2015 at 06:14:09
I have tried looking for the file in the quarantine, as well as accessing it, I could access it (read and write) just fine and I could not find it in the quarantine.

Don't worry if plan A fails, there are 25 more letters in the alphabet ;)


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#15
January 15, 2016 at 23:38:37
Just installed my new 2x8GB 1600MHz RAM chips

No difference, programs still crashing. Same error codes and exceptions as well.

I am utterly clueless as to what is happening now.

Don't worry if plan A fails, there are 25 more letters in the alphabet ;)


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#16
January 16, 2016 at 15:55:58
Sorry but I'm out of ideas. I did Google that 0xc00001a5 in #7 and again it seemed to be an error that gamers run into. Not much of a clue I'm afraid.

Best check your driver updates, particularly graphics.

Always pop back and let us know the outcome - thanks


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#17
January 17, 2016 at 05:08:59
Drivers seem fine.

Thanks for the help with troubleshooting, I'll be back if anything changes.

Don't worry if plan A fails, there are 25 more letters in the alphabet ;)


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