Solved PC crashes while gaming with audio still running

May 17, 2017 at 07:56:57
Specs: Windows 7
Hey people,
I am no computer geek, so while giving answers, please add as much "dumb-detail" as you can, by which I mean information that I, as an average, user can understand. You know, lay terms and stuff.

SPECS: Windows 7, 64-bit
4.8 Windows Experience Index
Intel(R) Core(TM) i3-2120 CPU @ 3.30 GHz
8.00 GB RAM
NVIDIA GT 620, with 376.33 version driver
Additional Zotac 3D card (I don't know if it's the same as NVIDIA or not, don't know details about it.

Anyway, here's the jiffy. A few months ago, I ran an anti-virus scan after a long time, found that for the first time ever, my Avast anti-virus failed to do anything to an infected file. I took a look at it, and I saw that it had moved a few other files to chest after that very same scan, including the file that it wasn't able to touch. In short, Avast was trying to contain a file that it had already contained, and probably didn't know that it was doing so.
I remember that it was located somewhere in System32 or something. Anyway, probably a day after that, I returned home, turned on Mirror's Edge Catalyst (a game I purchased long ago, but was saving for that special day), and it refused to work. It would always give an error message every time I would try to run it, saying "Mirror's Edge Catalyst has stopped working". You know, a classic Windows 7 error message. I had tested it out the day I had purchased it. It was installed, and fully functional. I hadn't played it before, but I knew that it worked. I had gotten to the intro scene and all. But that day, the game wouldn't even start.

My system started getting laggy at that point, and dysfunctional. I logged off and restarted a few times, only to see a few improvements, like less lag and stuff. But after a few times, the PC went into an infinite startup repair loop. Doing F8 at the booting screen didn't help, there was no way for me to enter safe-mode or use a system restore point. I found my Windows 7 CD to help me get to the system restore option. I found a few restore points, which ended up not working. System restore failed, and the Windows 7 CD didn't have any option to help me get into safe-mode. I used CMD (command prompt) using the Windows 7 CD to backup my C drive. I would've backed up my D and E drives too, but the only external hard drive I had was full to the brim by the time I was done with C. The next day, I got another external hard drive, but unfortunately, I couldn't find any installation of Windows 7 left on my previous hard disk, so there was no way I could back up that data. In the end, I had to get another hard disk entirely. I still have my old hard disk, but people at the repair shop told me that it'll cost around $10,000 for them to get the data off of that hard disk, so I haven't been able to get that data. They also said that my PC crashed possibly due to a corrupt Boot Sector. I just put 2 and 2 together, and speculated that my boot sector got infected, and Avast had to move that to chest, leaving the PC with no way to boot.

Anyway, so now, I am still using the same PC. The only thing that changed is the hard disk, among a few other minor things. For example, I see a "System Reserved ( F: )" drive now, worth 100MB of space in "My Computer". It wasn't there before, don't know how it got there now.
Apart from that, everything else on the PC, in general, seems fine. What doesn't seem fine though, is the gaming. I have suffered this problem with two games so far, rest are working fine.

At certain points while playing, the screen just goes off to black, and the audio faces a serious buzzing stutter. After that, I hear the Windows 7 default "log on sound", the screen acts as if it's not receiving any signal, as if it's on stand-by mode or something. The audio though, returns to normal, and it continues. If it's a background sound of a game, it loops. If it's a dialogue, it continues, for about a minute. Then even the audio stops.
ALT + TAB, CTRL + ALT + DELETE, Windows Key, none of these work. Even pushing the reset button or holding down the power button doesn't work. I have to turn off the main switch, or pull the plug, in order to be able to reboot. I have faced this problem with GTA IV and GTA V.

Just for the record, I never faced this problem before, and keep in mind, the only thing that has changed is the hard disk. The games used to run very smoothly before, with the very same specs.

So, even though I have one main question, I also have another question which isn't as important, but answers would be appreciated:
1. How can I solve the entire gaming crash problem?
2. Is there a way in which I can get the data off of my old hard disk? There was some very important stuff on there, and I can't afford getting it through repair shops or anything, since $10,000 is a huge amount.

I am sorry to those of you who got bored, and I am sorry if I am being inconvenient. I will also most definitely reply even after the problem(s) is/are solved, so that others having the same problem(s) can know what worked for me.

UPDATE: I guess it happens while running HD movies too, rarely. I had a huge file downloading last night. It was off of a site called "mega", and if the PC would be inactive, it would enter stand-by mode, pausing the download. So, I turned on a movie, locked my PC and fell asleep. When I woke up, I could see the CPU's lights on, indicating that the PC is still very much on and active, but the screen was acting like it had lost signal. No matter how many keys I pressed, the screen remained black. I had to do a hard reboot to get back to desktop again, and I lost that file due to the restart. Really hate this problem.

UPDATE TWO: I checked the RAM sticks as said on some other forum. They can't be put in backwards or anything, so no problem there. I called up a local technician, who came over, opened up the CPU and dusted off everything inside (and charged a lot of money for taking out the dust). By the end of it, GTA 5 stopped crashing. However, I might be wrong, since I haven't played the game long enough, have been busy. I also installed Far Cry 3 after the technician took the dust out. It used to run just fine before the entire "infinite start-up repair loop" debacle, before I changed the hard disk and did a clean install. However, now, it freezes once in every 20-30 seconds, for approximately 10-15 seconds every time. That happens even when there's a video cutscene going on, even when I'm in game menu or loading screen, and even during gameplay. During gameplay though, the video freezes, while the audio continues in the background till the video unfreezes. If it's a scene and dialogues are being spoken, then the dialogue is completed during the video freeze, and it stops before the video unfreezes (with the background sounds still running, which includes the ambience). Then, when the video unfreezes, the lips of the character speaking the dialogue moves with no dialogue audio, till the next dialogue turns up, at which point the person speaking the dialogue is in sync with the dialogue audio.


See More: PC crashes while gaming with audio still running

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#1
May 17, 2017 at 13:02:39
For starters run these freebies in the order given. They often unearth things that antivirus programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find anything please copy/paste the appropriate logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#2
May 17, 2017 at 14:33:26
✔ Best Answer
"NVIDIA GT 620, with 376.33 version driver
Additional Zotac 3D card"

Starting here - NVIDIA does not make video cards, they make GPUs (graphics processing units). Their GPUs are then purchased by video cards manufacturers such as Zotac. The GT 620 is a rebranded GT 430 (circa 2010) so that means your card is based on a 7-year GPU. It probably has slow memory running on a 64-bit bus which makes matters worse. It's an entry level card & not much good for modern gaming. You should be using driver version 382.05. You should also be using the latest motherboard chipset & audio drivers.

http://www.nvidia.com/download/driv...

"turned on Mirror's Edge Catalyst (a game I purchased long ago, but was saving for that special day), and it refused to work"

Your system doesn't meet the minimum requirements.

https://www.systemrequirementslab.c...

"I just put 2 and 2 together, and speculated that my boot sector got infected, and Avast had to move that to chest, leaving the PC with no way to boot"

Very doubtful.

"I see a "System Reserved ( F: )" drive now, worth 100MB of space in "My Computer"."

It contains the boot information. Normally it's hidden. Don't delete it & don't add or remove anything from it. I suspect the main problem with the new Win7 installation is that you haven't installed all the drivers or didn't do so in the correct order. Chipset drivers should be installed 1st.

As for your old HDD, I suspect there's nothing wrong with it other than you attempted to make repairs & mucked it up. It sounds like the shop you're dealing with is either incompetent or didn't want to deal with it. Try reconnecting it as a secondary drive or thru a USB caddy & you should be able to retrieve your files. And do yourself a favor...dump AVAST & replace it with something decent (& free).

https://www.bitdefender.com/solutio...


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#3
May 18, 2017 at 13:31:18
Thanks for replying riider.

I do realize that the GPU and video card I'm using aren't good enough for modern gaming, considering I had the PC built a long time ago. However, I don't have enough to spend on a gaming rig or something like that. While I would wanna do that, for now, I have to stick to what I've got. I didn't understand most of the stuff you typed, like "The GT 620 is a rebranded GT 430 (circa 2010) so that means your card is based on a 7-year GPU. It probably has slow memory running on a 64-bit bus which makes matters worse."
But I got your point, it's not the best rig in the world to play with.
-------------
As for the driver, 376.33 is the version I installed while I made this post originally on another forum, where just one person replied, with the only solution being "check to see if the RAM sticks have been inserted backwards". I haven't had the time to update. Plus, the games that I mentioned in the original post, the ones that aren't working so well now, worked just fine before I had to make a clean install. Back then, the drivers I played on were updated every once in a while, but 376.33 is a later version compared to them. So yeah, I am not saying that I won't update my NVIDIA drivers, or that it is definitely not the problem. I do acknowledge that maybe updating the driver will make the situation better, if not solve the problem entirely. But, there are very slim chances that that is the issue here. The games used to work just fine on low to medium settings with drivers below 376.33, and now they're giving me a tough time at the lowest of settings with 376.33 which is an update compared to the drivers I did gaming with before. This inverse result doesn't make sense, makes me think the problem is elsewhere.
----------
Coming to the Mirror's Edge Catalyst part. Maybe it doesn't meet my system requirements, as you said. As I mentioned it above, I purchased it long ago, probably a month or two before my PC went into it's "infinite startup repair loop" state. At that time, I had installed it and started it, just to see if my PC could run it or not. I didn't play it, so I never came to know how well my PC could run it back then. I just got till the intro, then I quit it, and saved it for a special day. It was during that day that the game refused to run, and then the entire "infinite startup repair loop" incident happened, causing me to have to go through a lot of trouble. The point is, that's proof right there that my PC could still run it back then.
I should have also mentioned that I recently installed the game again, after the clean Windows 7 installation with the new hard disk and everything. This time, I didn't wait or anything, I just started playing after the installation. And I am happy to say, it works. I have turned down the settings to the lowest possible. Even then, I would guess the FPS to be 15 to 30. It doesn't freeze after regular intervals or anything. It runs smoothly at it's low frame rate. It does freeze sometimes, maybe because the open world map is too big and the GPU needs time to load everything. But after a few seconds, a minute tops, the freeze ends and I can get back to continuing the game. The game lags a lot during cutscenes. When one person speaks a dialogue, the audio passes by like it would in real life. But the video part, it goes very slowly. The next dialogue's audio doesn't start till the video part of the previous dialogue is also over. This means, yes, cutscenes are out of sync. But yeah, the game is playable, for now. Maybe it would've run better before the "infinite startup repair loop" incident, but now I'll never know.
--------
Thanks for the info about the "System Reserved" drive. I had no idea about that. I was just curious, since it wasn't there on the previous Windows 7 install. While it is not absolutely necessary, is there any way in which I can manually hide it? It's not essential, it would just make my "Computer" folder look like how it used to before, and it would make me feel a little bit more comfortable, that's all.
------------
I'll admit, I went online using my phone, to a "computer help chatroom" and asked random people on there about what I could do. At that time, I was desperate to get my computer out of the startup repair loop. I didn't care about having to reinstall Windows 7 entirely. My main objectives at that time were:
1. Get access to the normal startup screen.
2. Backup everything essential onto the external drive.
3. Use system restore to see if having to reinstall Windows 7 can be avoided.
And as I mentioned above, the closest I got to retrieving data was backing up my C drive through command prompt, thanks to the Windows 7 CD. I did try some other command prompt stuff that those chatroom people suggested, but they didn't fix anything, and I doubt they had anything to do with the disappearing of the previous Windows 7 installation off of that hard disk.
I do not know how to reconnect it as a secondary drive or through a USB caddy. I'll try to search online and see if I can figure this out by myself. As for the BitDefender suggestion, I don't know if I should actually make the switch. I have no idea about why Avast isn't decent according to you. To me, every anti-virus program is the same. They scan, they delete viruses, and they advertise their other programs like anti-malware, anti-spyware etc. I don't see how one anti-virus is different or better than the other. If you could tell me more about this, it would be good.
--------
And once again, thank you for your reply. I hope I wasn't too inconvenient. If you have any more tips and stuff, or solutions to the gaming problem I'm having, please share them. I will be very thankful to you.

message edited by ChristopherWaggoner


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Related Solutions

#4
May 19, 2017 at 15:36:11
Thanks for replying, Derek.

I am sorry about the time I took, it isn't easy taking care of my computer problems with so much work on my hands. Anyway, I had already started doing what you said while I replied to riider. It just took a long time.

AdwCleaner:
I did as you said, the software took a little while, found 8 threats, made two logs, opened up the second one automatically right after finishing the cleaning up process and rebooting the computer.
---------------------------
AdwCleaner[C0]

# AdwCleaner v6.046 - Logfile created 19/05/2017 at 00:44:46
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-18.1 [Local]
# Operating System : Windows 7 Ultimate (X64)
# Username : username removed - computer name removed
# Running from : C:\Users\username removed\Pictures\adwcleaner_6.046.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

[#] Folder deleted on reboot: C:\Users\username removed\AppData\Roaming\iWin
[#] Folder deleted on reboot: C:\Program Files (x86)\Common Files\freemake shared


***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKCU\SOFTWARE\Classes\ChromeHTML


***** [ Web browsers ] *****

[-] [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://www.sweet-page.com/?type=hp&ts=1415376294&from=cor&uid=WDCXWD10EARX-00N0YB0_WD-WMC0T091918219182
[-] [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://binkiland.com/?f=7&a=bnk_ir_15_08&cd=2XzuyEtN2Y1L1QzuzytDtB0BtAyEtBtBtD0FyDyC0D0FtC0EtN0D0Tzu0StCtCyEtAtN1L2XzutAtFyBtFyBtFzytN1L1CzutCyEtBzytDyD1V1ByEtN1L1G1B1V1N2Y1L1Qzu2SyDyE0EyCtDtBzyzytGyDyDyDtAtGyC0F0A0DtGtCzzyDtCtGtBtCtAtBzz0FzztDyC0F0F0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2StCzy0FzztDtB0A0CtGtDyEzytBtGyE0CtA0BtGzyyEtDtBtG0AtAtAyC0CtDtBzyzz0D0A0A2Q&cr=1716309068&ir=
[-] [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default] [homepage] Deleted: hxxp://www.sweet-page.com/?type=hp&ts=1415376294&from=cor&uid=WDCXWD10EARX-00N0YB0_WD-WMC0T091918219182
[-] [C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [2054 Bytes] - [19/05/2017 00:44:46]
C:\AdwCleaner\AdwCleaner[S0].txt - [2063 Bytes] - [19/05/2017 00:42:16]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2200 Bytes] ##########

--------------------------------
AdwCleaner[S0]

# AdwCleaner v6.046 - Logfile created 19/05/2017 at 00:42:16
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-18.1 [Local]
# Operating System : Windows 7 Ultimate (X64)
# Username : username removed - computer name removed
# Running from : C:\Users\username removed\Pictures\adwcleaner_6.046.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found: C:\Users\username removed\AppData\Roaming\iWin
Folder Found: C:\Program Files (x86)\Common Files\freemake shared


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

Key Found: HKCU\SOFTWARE\Classes\ChromeHTML


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found: [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - hxxp://www.sweet-page.com/?type=hp&ts=1415376294&from=cor&uid=WDCXWD10EARX-00N0YB0_WD-WMC0T091918219182
Chrome pref Found: [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - hxxp://binkiland.com/?f=7&a=bnk_ir_15_08&cd=2XzuyEtN2Y1L1QzuzytDtB0BtAyEtBtBtD0FyDyC0D0FtC0EtN0D0Tzu0StCtCyEtAtN1
Chrome pref Found: [C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - hxxp://www.sweet-page.com/?type=hp&ts=1415376294&from=cor&uid=WDCXWD10EARX-00N0YB0_WD-WMC0T091918219182
Chrome pref Found: [C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Web data] - aol.com
Chrome pref Found: [C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [1911 Bytes] - [19/05/2017 00:42:16]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1984 Bytes] ##########

-----------------------------------------

JunkwareRemovalTool:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 7 Ultimate x64
Ran by username removed (Administrator) on Fri 05/19/2017 at 0:50:33.85
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 32

Failed to delete: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XHVX60VQ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Extensions\obciceimmggglbmelaidpjlmodcebijb (Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\obciceimmggglbmelaidpjlmodcebijb (Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_obciceimmggglbmelaidpjlmodcebijb_0.localstorage-journal (File)
Successfully deleted: C:\Users\username removed\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_obciceimmggglbmelaidpjlmodcebijb_0.localstorage (File)
Successfully deleted: C:\Users\username removed\AppData\Roaming\imvuclient (Folder)
Successfully deleted: C:\Users\username removed\AppData\Roaming\iwin (Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07GJPKZ8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4MP0E9V4 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HNMD20NB (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\INH49ZXW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KRNWBFRV (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TRZZNSPR (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WWFCWYZS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\username removed\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZKHB5D6X (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07GJPKZ8 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4MP0E9V4 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HNMD20NB (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\INH49ZXW (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KRNWBFRV (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TRZZNSPR (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WWFCWYZS (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XHVX60VQ (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZKHB5D6X (Temporary Internet Files Folder)

Registry: 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 05/19/2017 at 0:52:52.39
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

---------------------

Can't find the log for MalwareBytes. I did run the scan though. It took a long time to do that. First of all, huge file, took a while to download. Second of all, I installed it the first time, turned on the rootkits option and started scan, and just when I did that, the entire neighborhood lost power. For a second, I thought it was me who did that! But of course, it had nothing to do with my scan, that was just bad timing. Anyway, after that, I started up the computer again, and tried opening MalwareBytes, but it showed a classic Windows 7 error "MalwareBytes has stopped working". It was still running, I could see a tiny icon in the taskbar's notification area (down arrow). But, it refused to open up the dashboard. I had to uninstall and reinstall the entire thing, then turn on the rootkits option again, then I started the scan. It took over an hour to be honest. And my computer went to sleep mid-scan. It's strange, it should've realized that a process is going on. Anyway, the scan got over, and 1 threat was found, I quarantined it successfully.

Once again, thanks for the reply. Although I don't see how any of this is related to the problem, I did this out of desperation anyway. I guess you have more steps after this one. If so, please tell me, I really wanna get my PC back to how it was before the entire "infinite startup repair loop" tragedy. I will be really thankful.

message edited by ChristopherWaggoner


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#5
May 19, 2017 at 16:31:46
OK thanks for the logs. Malware can cause all manner of issues so I just felt it would be worth running those three programs to see what they found and fixed. I assume there is no improvement to any of your problems?

Always pop back and let us know the outcome - thanks


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#6
May 23, 2017 at 12:34:44
Not at all. I tested by turning on Far Cry 3, and the same lags and freezes are still there. I don't have the time to play Grand Theft Auto 5 long enough to see whether or not my PC crashes in the "black screen, hard reboot" manner. I don't know what to do.

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#7
May 23, 2017 at 22:13:01
Install HWMonitor and post back the temperatures and the primary voltages (12V. 5V. 3.3V.) as these need to be within +/- 5% of their nominal values, if not then you power supply may not be delivering a consistent voltage to your CPU and GPU so they cannot perform properly. Also if the temperatured either of these or even the Chipset are higher than normal you could be getting thermal throttling that is causing your system to back off on timing/clock speeds to reduce the temperatures.

You have to be a little bit crazy to keep you from going insane.


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#8
June 22, 2017 at 11:50:49
I installed Service Pack 1. I guess I had it before the "infinite startup repair loop" incident. After the clean install, I hadn't separately installed it, having no idea that it is something that doesn't come with the standard installation of Windows 7. But I did it now, and since then, GTA V hasn't crashed even once. The lag with Far Cry 3 is still there though, same issue, just as bad as it was.
Also, I can feel the CPU heat up rapidly while playing GTA V. But ever since the dust has been taken out and I have installed Service Pack 1, at least the crashes stopped. I don't know what exactly did it, but I'm glad that at least that one issue is solved.

As for Fingers, I will download and install HWMonitor, but I didn't understand a word you said after that. Will you please explain it to me? I'm not a computer expert, I can only understand the dumbest of phrases when it comes to computers, so forgive me if I'm being inconvenient. Also, thanks for the reply, appreciate it.


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#9
June 22, 2017 at 20:35:21
One way to check the power supply is to make sure that the voltages are correct plus or minus 5% of their expected values (nominal values). The standard voltages supplied by the power supply are 12volts, 5volts, and 3.3volts for different components. You can check the voltages read by the motherboard in the BIOS set up or in a program like HWMonitor (or others). If the crashing has gone away this may not be needed any longer but you can still do it if you like. You can also look at your internal temperatures this way and see if they are in the normal range and post these for review. Basically most of the temps read this way should be (will vary depending on set up) around 30C's (Celsius) with the machine at idle, 40C's for normal daily uses, 50C's under heavy work loads (gaming, photoshop, AutoCad 3D, video editing, etc) and rarely if ever go into the 60C's with stock settings.
Since this post is marked as solved, if you have problems still, ask it as a new question and include a link back to this page in the new question. Be sure that you include all important facts so everyone does not have to keep popping back to the old post continuously for details.

You have to be a little bit crazy to keep you from going insane.


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