|first, i wish we'd been there to laugh at geek squad. that's the biggest load of bull i've ever heard, about too many desktop icons. maybe it was that guy's first day.|
do you have any temperature monitoring software? after it crashes, get into the BIOS and check system temperature, usually in System Health or something like that.
as for RAM, the suggestion was not so much about the *quantity* of ram but rather the *quality.* If your RAM is several years old, it's had electricity running through it for years now, and no electronics live forever. Crummy manufacturers sell cheaper RAM that looks fine on day 1, but probably won't live as long as quality RAM from someone like Kingston or Corsair. A bootable application like memtest will test your memory for errors. more errors would indicate decreased stability. no errors would support other culprits, like an overheating graphics card or dying power supply.