My computer shuts down randomly

Hewlett-packard / Kj376aa-aba m8430f
February 10, 2010 at 12:19:38
Specs: Microsoft Windows Vista Home Premium, 2.4 GHz / 4094 MB
A couple of weeks ago i installed a NVidia GeForce 250 GTS Galaxy video card in my vista. I didn't know how to intall it myself so i took it to a local expert. He had to search for, i think a patch online, the card worked perfectly fine after that. I play online games a lot and others like Ghostbusters, Borderlands, Rainbow 6, etc. but about 10-50 minutes into playing it shuts down. About 2 seconds after it does, it comes back on and just says that the system didn't shut down successfully. I took it back to my local expert and he said it was the RAM but i have 4GB so i thought that was plenty enough. Then I took it to the Geek Squad and they said something about too many icons on my desktop. That info was about as useful as stappling my head to my desk. I don't know if it is really overheating because it comes on RIGHT after it shuts off. I also tried installing the latest version of DirectX but that didnt help either. I have NO idea what to do. I think it's the powersupply. Can you help me?

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February 10, 2010 at 17:55:37
First, I suggest you disable Automatic Restart:

→ Right-click My Computer & click Properties.

→ Click the Advanced tab.

→ Under Startup & Recovery, click Settings to open the Startup & Recovery dialog box.

→ Uncheck the Automatic restart box & click Apply & OK

→ Restart the system.

To troubleshoot the heat issue, leave the side panel of your machine off & see if the system shuts off after gaming for an extended period of time.

Let's know what you observe.

Windows 7 News!

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February 12, 2010 at 11:19:46
first, i wish we'd been there to laugh at geek squad. that's the biggest load of bull i've ever heard, about too many desktop icons. maybe it was that guy's first day.

do you have any temperature monitoring software? after it crashes, get into the BIOS and check system temperature, usually in System Health or something like that.

as for RAM, the suggestion was not so much about the *quantity* of ram but rather the *quality.* If your RAM is several years old, it's had electricity running through it for years now, and no electronics live forever. Crummy manufacturers sell cheaper RAM that looks fine on day 1, but probably won't live as long as quality RAM from someone like Kingston or Corsair. A bootable application like memtest will test your memory for errors. more errors would indicate decreased stability. no errors would support other culprits, like an overheating graphics card or dying power supply.

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February 12, 2010 at 20:46:57
ok i figured out whats wrong. i removed the side panel and played a game until it turned off again and i put my hand on the videocard and the nails on it burnt my hand. So the videocard was overheating, which makes sense on why it would start up right away when it shut off. its so obvious now. thnx for all the help.

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October 4, 2010 at 06:24:14
The same thing is happening to my computer on the graphics card, power supply, and memory cards. Whats happening? Geek Squad wants $70 just to take it out and look at it. They want to charge me up the arse untill they tell me and repair it. Can anyone help me?! Its so hard to do anything, and I love to play WoW (World of Warcraft) and I'm starting to get very anooyed because I got the invite to Cataclysim! Someone PLEASE help! But not Geek Squad...

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