GPU Failure / Bad drivers / ?Else? - y570 & GT555M, Win7

October 24, 2017 at 17:09:39
Specs: Windows 7, i7-2670qm / 2x4GB
Hi everybody, I got another question in another threat.. ill put link so you can read the whole story if you want: https://www.computing.net/answers/h...

Shortly, My motherboard on my Y570 went out (do not know the reason), I decide to buy new one, installed it and there goes the problems. Firstly there are some missing DLLs (D3DCompiler_47, and some win api). I installed .NET, DirectX, and one update and it fixed the compiler only. But that's not the real problem.

I've re-installed Windows for 4 times (3 different images), Intel HD Graphics works fine, the laptop sees all the ram, HDD, everything fine BUT:
1) In Heaven Benchmark -> Firstly I see the mesh of the object at the start, starting with 200 MHz then jumping to ~766 MHz and freezing. The driver is crashing.. Intel HD Graphics does like 7 fps but at least its not crashing and its working fine - no problems with it.
Some scrshots:
https://imgur.com/a/2SQEj --> Working with some info (up-right)
https://imgur.com/a/BJFio --> Crashed (paint on the background)

2) Skyrim -> at the main menu i see red/green random pixels, some strange triangles showing and disappearing, it crashes when I choose "new game" if it does not already.. Changing antialiasing and anistropic filtering to 8 from 2 (i tested with 2 and 8 only) does some job, no crashing that early but still the pixels problem.

Additional info:
- Drivers installed with DPS online, when I download the nvidia driver it says "no compatiable hardware found". Now I got it on device manager, can choose which app with which GPU, but the problem is still here..
- Software info:
Driver ver: 387.92
Direct3D API: 11
Direct3D feature level: 11_0
CUDA Cores: 96
Graphics clock: 752 MHz
Processor clock: 1505 MHz
Memory data rate: 3140 MHz
Memory Interface: 128-bit
Dedicated video memory: 2048MB GDDR5
Bus: PCI Express x16
- Kernel-Power critical error - > in Event Viewer some days ago and today too one time.
- Diagnostics-Performance critical error - > same here..

Should I update the driver to v. 388? Like what should I do over all? I got worries about that motherboard and the GPU on it.


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#1
October 24, 2017 at 17:25:33
Completely uninstall the current NVIDIA driver & replace it with Game Ready driver 388. Make sure the motherboard chipset driver is up to date 1st.
http://www.nvidia.com/download/driv...

And don't forget to configure the switchable graphics.
https://support.lenovo.com/us/en/so...


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#2
October 25, 2017 at 05:39:40
Hi there! Thanks for the fast responding, it was 3AM so I went to sleep.

So with uninstall the driver I understood going in the device manager and uninstalling it from there (it asked me to uninstall the software too I said yes) and I uninstalled it.
Update the Chipset, for which I used https://pcsupport.lenovo.com/bg/en/...

Now the NVidia installer keeps saying "The graphics driver could not find compatible graphics hardware". At this point there is nothing in the device manager showing that I got another GPU in my laptop.

EDIT: I am going to university now so I'll be back after like 3 hours : ]


EDIT#2:
When I come back I turn in on, it asked for restart, I restart it and then I was finally able to install the driver 388! BUT: When I install it, the heaven benchmark is doing the same . The driver is still crashing, but it can be seen in the device manager

EDIT#3:
Kernel-Power again.. I was watching youtube while cooking, then I went to eat and leave it working (just paused the video). After a bit I heard that the windows is loading again.

message edited by Myrzi


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#3
November 4, 2017 at 08:51:43
There was an update for the driver (388.13).. Not any difference at all ; [ I just checked for another one but it seems that was the last one. I got a half refund so I guess that was with this laptop..

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