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error code

Sims The sims 2 double deluxe (dvd-rom,...
April 3, 2010 at 03:55:01
Specs: Windows XP
My sims 2 Double Deluxe game wont work it has before now it doesnt it says: A problem has occred when trying to transfer the file 'D:\Support\EA Help\ en-us\Getting_More_Help_Online.htm' from the media.

Do you want to retry to copy the file or cancel the installation

i dont know what it means and it keeps on doing it when it gets to 2% help me please ( bye the way i went to a game shop and they cleaned the game som its not that its dirty )

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April 3, 2010 at 17:05:54
can you explore the CD/DVD and find the HTM file it's looking for?

i'm assuming this is a legitimately purchased copy, because you said the game shop cleaned it for you. if it's pirated, then yeah, your media's probably jank.

you know anyone else who plays this game? try it with their CD media. Do you have another PC (even a friend's)? try installing and playing the game with this CD media onto that machine. That'll indicate if it's a problem with your disk media, or with your installation.

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