cannot install The Sims 3 Supernatural

February 24, 2013 at 15:08:53
Specs: Windows 7
I have most of the Sims 3 games with the exception of the Supernatural.
I purchased it for $42.00 and it will not install. As I am installing it is fine until I reach

It stope instaling and after awhile this error message appears
error:Data error (cyclic reduncy check) and it wants to know if I want to retry on one installion i retried 5 times it would continue for a bit but as soon as it came to the above message it would freeze.
My hustand cleaned out my computer to see if that would help. I reinstalled 14 Sims 3 games and that went fine( last game is Seasons) but the same thing happened when I tried to install Supernatural. If I cannot get an answer as to how to fix the problem I will have to return it to EA Games. Thank you for your help

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February 26, 2013 at 06:28:44
Generally, you can't return a game once the package has been opened, however, the "Data error (cyclic redundancy check)" error could mean the disc or the CD/DVD drive is bad. Hopefully you didn't scratch or damage the disc? Have a look at these:

It appears lots of people have encountered the same problem:

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