Solved BlueScreen Crashes While Gaming

November 30, 2019 at 17:17:34
Specs: Windows 7 Ultimate 64-bit SP1, Intel Core i3 4350 @ 3.60GHz
I recently installed a new graphics card and for some reason my PC keeps crashing while playing games. It doesn't matter if the game is high-end or low-end resource-wise.

My data is dumped and when the PC restarts I get the "Your PC encountered an issue" message. The details button brings up this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005C7C850
BCP3: FFFFF880037F7148
BCP4: FFFFF880037F69B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\113019-8798-01.dmp
C:\Users\James\AppData\Local\Temp\WER-18111-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?lin...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Both of those locations listed under files that help describe the problem are locked for some reason. Permissions are set to include both admin and system but I get "user does not have access privileges" when attempting to open.

Any ideas what could be wrong? I can provide some BIOS info if it helps. Just tell me what to look for in general.

My other info:

RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. B85M-G R2.0 (SOCKET 1150) 28 °C
Graphics
ASUS MG28U (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 1050 (Gigabyte) 46 °C
Storage
465GB Western Digital WDC WDS500G2B0A-00SM SCSI Disk Device (SATA (SSD)) 34 °C
465GB Seagate ST350041 8AS SCSI Disk Device (SATA )

message edited by Greensky


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#1
November 30, 2019 at 17:48:02
Some new unfortunate updates: My plug-in USB wireless LAN (plugged into the rear USB) keeps going down and is suddenly no longer recognized. Same thing with my PS4 controller when I plug it into the front USB port, it will disconnect itself and a message pops up saying I have to repair the USB port. The controller could simply be a loose cable connection though.

This can be fixed by doing a system restore but will eventually happen again if I try playing a game.

Currently the LAN USB is down again, I have no internet now on the PC (posting this from my phone) and system restore now claims that I have no restore points...

EDIT: I just shut down my PC and it's just stuck on the blue shut down screen. It's not downloading any updates or anything. Been stuck now for 10 minutes. I had to manually turn it off.

My LAN adapter application settings was somehow switched to Disabled and when I try to enable it, I get the blue screen crash.

message edited by Greensky


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#2
November 30, 2019 at 20:42:21
The blue screen info said that the following driver was the issue:

iusb3xhc.sys

So I unplugged my USB adapter, went under System 32 and into Drivers, uninstalled the iusb3xhc.sys driver and attempted to plug the adapter back in. This caused a blue screen crash and now when I boot up, the mouse and keyboard do not work and the fan is going crazy despite BIOS showing normal temperatures.

I really need help! Been working on this for 4 hours now and it's much worse than when I started.

message edited by Greensky


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#3
November 30, 2019 at 21:14:49
✔ Best Answer
I originally thought right away about the drivers. If you did not install the drivers for these devices or fail to uninstall an older graphics card driver (conflict) then that would appear to be your problem.

If you did install the proper drivers for these devices from the beginning and they worked for a time then you may have some type of infection in your system that you picked up.
If you can get to run, even in Safe Mode with Networking, try running these first:
ADWCleaner by Malwarebytes (first)
Malwarebytes (second)
Removing anything they find and posting back their logs in a reply (copy/paste) for review and further advice.

If you cannot get it to run in Safe Mode then you may have a hardware issue or an advanced infection. Please continue reporting results and details and suggestions will continue and others will be by to help as well.

You have to be a little bit crazy to keep you from going insane.

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Related Solutions

#4
November 30, 2019 at 21:24:49
I did run Malwarebytes multiple times. It found nothing.

I can try ADWCleaner tomorrow.

I'm going to sleep for now. Seriously aggravated right now.


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#5
December 1, 2019 at 06:18:28
Good news: This time I managed to uninstall the USB host driver under Device Manager. The keyboard and mouse stopped working again but when I manually rebooted, the drivers automatically reinstalled themselves, restoring keyboard, mouse and the USB Wireless LAN. Now I have internet again!

Not sure if this will solve my blue screen of death issue with playing games though... I'll keep you updated on that!

The fan is still making some crazy noises on startup and randomly here and there. Temperatures of everything are running fine...

I ran ADWCleaner and it found:

No malicious services found.

***** [ Folders ] *****

PUP.Optional.DriverSupport C:\Program Files (x86)\Driver Support One

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.DriverSupport HKLM\Software\Wow6432Node\DSOne
PUP.Optional.TheBrightTag HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\thebrighttag.com

***** [ Chromium (and derivatives) ] *****

PUP.Optional.AmazonBrowserBar Amazon Assistant for Chrome

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

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#6
December 1, 2019 at 08:30:37
I quarantined these 3:

PUP.Optional.DriverSupport C:\Program Files (x86)\Driver Support One
PUP.Optional.DriverSupport HKLM\Software\Wow6432Node\DSOne
PUP.Optional.TheBrightTag HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\thebrighttag.com

It seems to have stopped the crazy fan issue so far. I'll try a game later and see what happens.


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#7
December 1, 2019 at 11:23:20
Never install 'optimizers' or 'driver finder' programs.
https://www.2-spyware.com/remove-dr...

I notice you didn't include the power supply unit in your specs list. You didn't say what graphics you upgraded from either but maybe the new card is over-stressing the PSU.

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#8
December 1, 2019 at 16:13:29
I do have Driver Easy. It finds what drivers you need and I manually apply them via Device Manager. No good?

My PSU is 600W.

I've been playing Jedi Fallen Order all day today without any issues so fingers crossed that the problem is solved!

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#9
December 2, 2019 at 13:45:30
"No good?

I know I'd never use it. I prefer to seek out driver updates from the hardware manufacturers rather than letting a questionable program do it for me. Very often "driver finder" programs contain malware, spyware, or are detected as PUPs.

"My PSU is 600W"

Wattage ratings are deceiving. Make/model is needed.


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#10
December 2, 2019 at 15:03:13
These were your issue:
"I quarantined these 3:

PUP.Optional.DriverSupport C:\Program Files (x86)\Driver Support One
PUP.Optional.DriverSupport HKLM\Software\Wow6432Node\DSOne
PUP.Optional.TheBrightTag HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\thebrighttag.com"

You can leave them in Quarantine or you can delete them permanently, which is what I would do.
I also recommend against using driver finders (they have to make their money somewhere so many apparently free stuff is riddles with either legit ads or junk that pull you down or even makes it appear you 'need their help' to the extent that you have to pay them for advice.

You have to be a little bit crazy to keep you from going insane.


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