All pc games suddenly get less than 10 fps?

June 30, 2016 at 08:31:44
Specs: Windows 10
specs: i5 4960
r9 280x
16 gb ram

All of my games ran great until i booted the pc up yesterday and found that csgo was extremely laggy at the home screen and in game i was getting around 9 fps. Tested bf4 and had the same problem.

I removed all amd radeon software and reinstalled and got the lastest drivers for all my hardware and still have the problem. I also scanned for viruses multile times on many different scanners and nothing came up.


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#1
June 30, 2016 at 09:07:52
Could be tricky to pin down. Possibly worth running System Restore to a date before it happened - type it in Search. Otherwise run these malware checks for starters (in the order given):

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


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#2
June 30, 2016 at 09:43:24
Ran those top 3 programs and it deleted 4 files and I tried again to play a game and still slow. Currently doing the system restore, I'll update

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#3
June 30, 2016 at 09:57:49
Well no luck :(

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Related Solutions

#4
June 30, 2016 at 10:27:53
Re #3

Do you mean System Restore ran to a date before the problem but it didn't fix the problem?

Always pop back and let us know the outcome - thanks


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#5
June 30, 2016 at 11:51:09
I set it to about 5 days ago before the problem occurred and it did not fix it

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#6
June 30, 2016 at 12:17:06
If it is a conventional hard disk (rather than SDD) check it out with this:
http://pcsupport.about.com/od/tools...

You could also check the RAM with this:
http://www.thewindowsclub.com/windo...

Is it only games that give this trouble?

Always pop back and let us know the outcome - thanks


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#7
June 30, 2016 at 12:22:10
Anything to do with video really, when I try to watch a video on YouTube in HD it's rather slow and laggy as well, also I use a regular western digital 1tb hard drive and nothing seems to be wrong with the ram

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#8
June 30, 2016 at 12:23:23
I thought it would be the graphics card but I have noticed my PC is running a bit slower than normal as well. When I boot up my home screen icons usually are already loaded and ready to go but now they take a minute or so to load.

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#9
June 30, 2016 at 13:17:46
In view of #8 best run the tests I gave in #6.

Always pop back and let us know the outcome - thanks


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#10
June 30, 2016 at 14:42:13
What about the power supply as the potential problem? I don't see a make/model or wattage listed anywhere.

The Radeon R9 280X consumes a lot of power under gaming load...75W from the PCIe slot + 75W from the 6-pin plug + 150W from the 8-pin plug. I doubt that it actually requires all 300W but it seems that it must need more than 225W or it would have either 2 x 6-pin or just one 8-pin.


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#11
June 30, 2016 at 15:03:16
I have a 650w power supply

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#12
June 30, 2016 at 20:39:38
Factory reset did nothing. Ugh anyone have a clue?

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#13
June 30, 2016 at 22:31:28
Open Task Manager and look for CPU usage and RAM usage when at idle. Even if it is not malware, there are programs that use a lot of system resources that can slow everything down. Even/especially some antivirus programs can do this, especially after a recent update. Look to see that Windows or other programs are not currently trying to do an update or that your back up software is not trying to make a back up and the destination drive might be filled up or not connected. If you can identify a process that is causing it, you are three quarters the way o solving it.
Have you tried to restart the machine? Sometimes the simple things make the quickest fixes.

You have to be a little bit crazy to keep you from going insane.


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#14
June 30, 2016 at 23:02:26
I have factory reset and yes I have restarted multiple times. I'm thinking it may be a hardware issue with one of the components in my PC but I'm not sure how to test which part is causing the problem.

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#15
July 1, 2016 at 05:54:15
"I have a 650w power supply"

Wattage tells us nothing about quality. Please post the make/model.


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#16
July 1, 2016 at 07:04:38
"I'm not sure how to test which part is causing the problem"
You have not said whether or not you ran the HD and RAM tests as per #6 (or have I missed it?).

Always pop back and let us know the outcome - thanks


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#17
July 1, 2016 at 11:20:06
i have a corsair cx600 bronze 80+ power supply. I did the HD and RAM tests and nothing came up

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#18
July 1, 2016 at 11:28:32
the cpu, memory, and disk are all below 10% usage at idle

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#19
July 1, 2016 at 12:46:21
Re #18

A faulty HD or RAM can cause slow downs, hence the need to test them. It is not just a matter of their usage at idle.

Always pop back and let us know the outcome - thanks


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#20
July 1, 2016 at 13:36:55
I ran the tests and no problems came up, not sure what else to do

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#21
July 1, 2016 at 14:41:00
The slow icon arrivals might just be a matter of the icon cache building, which could sort itself out after a few restarts.

Is your flash up to date (check from all browsers that you use)?:
http://www.adobe.com/software/flash...
Compare the little box that comes up with the list below it.

Note that if you use IE or Edge then flash is updated as part of Windows Updates.

Always pop back and let us know the outcome - thanks


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#22
July 1, 2016 at 15:14:42
Now my home screen just stays black, I can open task manager and see my home screen and use the home screen but if I exit out of any running app and try to go back to the home screen it's just black

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#23
July 1, 2016 at 16:16:46
By home screen do you mean the desktop or a browser home page?

If it's the desktop it sounds well messed up and possible that the factory reset went badly. Maybe time for another one - it's not easy to make sense of what is going on or even be certain whether this is a hardware or software issue.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#24
July 1, 2016 at 16:26:35
Yea it's the desktop that's going black. Also the monitor occasionally goes off and comes back on and on the top left it shows what port im using (vga or hdmi).

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#25
July 1, 2016 at 20:55:31
When you say desktop is black, is it a black background only or are you missing Taskbar, Tray, Start icon, desktop icons, etc?
After you did a factory restore did you then do a Windows Update right after? (your should)
You can also check the system mfg's site for driver updates.

You have to be a little bit crazy to keep you from going insane.


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#26
July 2, 2016 at 13:12:53
I did another factory reset then updated everything that was in the windows updates and I still have the problem, the whole screen is just black, only when I ctrl alt delete can I see anything and open up task manager. It was just a bad frames problem but now it's just worsened

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#27
July 2, 2016 at 13:18:38
Try another monitor on it just to eliminate the monitor itself from the equation.

Always pop back and let us know the outcome - thanks


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#28
July 3, 2016 at 10:21:29
Well the screen isn't black anymore but the computer itself is just slow and things take forever to load and that's without having any extra programs downloaded, it's factory restored.

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#29
July 3, 2016 at 19:54:35
my last resort did not work in which i took apart my pc and unplugged my gpu and motherboard and ram and hard drive and cleaned the interior of the case and fans and plugging them back in... did not work. Nothing else i can think of besides hoping some pc repair company will find out whats wrong, just really didnt want to have to pay a bunch of money to fix the problem..

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#30
July 3, 2016 at 20:51:54
Try examining the motherboard under a strong light, look for bulging or leaking capacitors or anything unusual.
Clean contacts on memory modules with a soft pencil eraser, then pop them in and out 4 or 5 times to burnish the contacts.
Repeat above with the graphics card.
If your graphics card uses an auxiliary power connector and your power supply has more than one, try switching it for the other one. A bad wire or connector could be robbing your graphics enough current to ramp up to gaming needs.
Install HWMonitor and look at temperatures, voltages, and fan speeds at idle and after gaming for 10 minutes. Anything that climbs or drops too severely may be a clue. Also note that all + voltages must be within 10% of the nominal levels, even when gaming (ie: 12V needs to be 12Volt +/- 10%).
If you did not run Memtest86 for memory testing, please do and let it run through all tests at least once (I think it is 9 of them currently).
If you did not run your hard drive mfg's test utility or Seagate's Seatools (it just happens that the company that has the most failing drives happens to have a very good utility) to test your hard drive, try that as well.

You have to be a little bit crazy to keep you from going insane.


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