Windows XP BLACK SCREEN after installing driver

July 11, 2014 at 13:55:02
Specs: Windows XP, CPU - AMD Duron(tm) Processor 1300MHz / RAM: 512MB (If it matters)
So first HI to everyone :)

month ago my uncle bought himself a new PC,and he didnt wanted the old anymore,so we placed it in one room,but my grandparents wanted that PC,and i promised them i'll make it work,and give it to them. (it was kinda slow) So today i decided to check to see why is it soo slow,it had a bunch of useless programs slowing it,i uninstalled them all,and i made it to be in Windows XP Classic theme (To be more faster ) it kinda worked..My grandparents likes to play minigames like tetris,snake,etc.. so i downloaded few,but when i tried to install them it said "That the computer video card doesnt have drivers installed". First I tried to see what GPU the computer got,so i can find drivers:

1.In run i wrote "dxdiag" but in display there wasnt any information about the Graphics card.. only at the bottom it adviced me to download drivers.

2.Then i tried checking whats the GPU in the adapter section,but there was no information even there......every field was empty.. Type: Unknown, Manufaction: Unknown,,etc

I dont have dvd with the PC,but in my computer,i found a folder with drivers,and I though that this is the drivers. I installed one of them (I'm sorry but i dont remember whats the drivers.. I though its about the GPU) and after the installation it wanted a restart,and I clicked on it. So when it restarted,first the BIOS started,then that start theme of Windows XP,and after the theme loaded..BLACK SCREEN. Only that.? the computer still works,i hear sound,but nothing shows.. When the windows xp theme closes,only BLACK SCREEN... no blue font welcome,no anything.

So my question is does this thing is caused by the driver i installed? and how to fix it?


the monitor is plugged into the GPU,first i though the problem might be from the monitor,but i tried another one,and still the same thing. Basicaly there's no information about the GPU in it,so here's a picture of it.


RAM: 512MB (If it matters)
The motherboard is - K7S5A
CPU - AMD Duron(tm) Processor 1300MHz

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July 11, 2014 at 14:41:33
If I read your post correctly... you installed a display driver and now the screen won't show anything when you boot up...

It may be that the resolution is set beyond what the display can handle; it may be that the drive is not suitable for the system and/or display...


Reboot and press F8 and get into safe-mode. Can you then see a basic/default "vga" display at least; that's the one you get when no drivers are installed for the graphics adapter?

Then run the mscinfo32 routine...

Start\run and type: msinfo32 then press Enter/return.

More on what it does can be read here.

It will tell you what is installed hardware and software... that way you may be able to discover what the graphics card is; and thus find drivers for it...?

Equally - as the motherboard will have on-board display adapter - (with "all" power removed from the system entirely - mains cord included...) simply remove the add-in card; reboot to normal mode... Then power down and re-install the card... Power up again/boot to normal mode and go through the add new hardware routine. Let windows find the drivers for it if possible...

If you have run the msinfo32 routine as above then you may already know the card details; so simply locate its drivers (off the web - ideally from the cards own website) and install accordingly?

(btw... I couldn't get your second link to show any illustration re' the card; the first one was OK.)

message edited by trvlr

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July 12, 2014 at 02:52:27
I clicked in the safe-mode,after that it started scrolling some words.."partition/drivers/system32" and after a while the PC is rebooting and still the same.. BLACK SCREEN

I found the option enable VGA Mode,then I select Windows XP Professional,but still Black Screen...HELPPP

message edited by Ludogorets

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July 12, 2014 at 07:09:39
Very basic - but do you know the monitor itself is actually OK? Have you tried using another monitor; and also another cable (try one at a time for obvious reasons). You can also test the monitor by connecting to another working computer too.

Another option in the boot menu - last known good config - may help (presuming the monitor and its cable are OK)

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July 12, 2014 at 08:10:32
Yes the monitor is perfectly fine,i've tried it on another monitor but still the same problem :(.. i have also tried different cable,but still same. The monitor is perfecty fine

I tried "last known good config" still same

When i start the PC,everythings ok,but after the Windows XP logo,BLACK SCREEN,but there is still sound.. everythings working perfectly,except the monitor is showing a Black screen and nothing mouse,nothing.

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July 12, 2014 at 09:42:58
mmm Do you have an XP installation disk (the usual CD)?

Do you know if the XP installation is a retail or and OEM version? If you look at the windows "key" it may have OEM included in its string of characters; and if so then it is an OEM - not retail.

Are you able to access the bios/setup screen? Usually there will be a brief message telling you what to press to get there and usually arrives "before" any Windows style splash screen...

The message (looks like a simple one line with a couple of words on a black screen (think of a dos screen) can be top left typically and is there long enough to read and decide...

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July 12, 2014 at 10:19:07
Nope the PC is really old,i dont have any disks for it (installation disks,drivers,etc..) I dont know if its retail or OEM.. sorry never heard of it :(

About the bios,yes I can enter there..but dont know what to do..?

I cant reinstall XP aswell

1) The CD/DVD Drive doesnt read any disks...It says "Disk not found"
2) Tried with an USB,but it freezes on the start.

About the bios,if you want,i can take some pictures,so you can see what options it has,and send them to you?

message edited by Ludogorets

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July 12, 2014 at 12:06:55
Are you "happy" going into the bios settings? if so then check the vga/display settings and ensure that the on-board adapter s enabled. Occasionally when you install an add-in card that will be disabled - permanently (until you re-enable it). By default when you add in a display adapter card it will disable that on-board adapter; but when you disable or remove that add-in card and reboot the on-board version re-activates (or ought to)... Possibly yours hasn't re-activated?

If you look on the case of the computer there ought to be a sticker (somewhere) with the Windows key on it. Can you see such a sticker,and is there a key shown there?

What make and model is the computer in question?

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July 12, 2014 at 13:27:42
There is no such option "on-board adapter to enable or disable.."

About the sticker,I couldn't find such a thing anywhere in the PC

The PC model is Toshiba i think.. dont know any other information

In the boot option its Maxtor 2FO4OJO

I cant find any other sorry

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July 12, 2014 at 14:00:48
Hard to say at this juncture what you actually managed to do when installing the display driver, that would result in complete blackout of the display - even in safe-mode.

Does this system have a recovery partition on it; or did arrive in the days when one received an actual XP installation cd (or recovery cd)?

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July 12, 2014 at 14:20:55
There are ways to find and extract (note/copy) that key from the location where it is on the hard drive at present. But you need to boot with Linux variant disk and run a suitable utility to do it… - if not connecting the drive to another working system to find the key.

Download a Ubuntu ISO; burn to a DVD and boot with that DVD. It will load itself into RAM only; and then you have access to the entire hard drive as is… is where to get the ISO (freebie)

Once you can do that - perhaps have look-see at these links as they go through in detail how to locate and note the key details. (this is a link from within the one above) (this is discussion in similar vein; and gives a few options…)

Connecting the drive to another working system may allow a few possibilities to recover the key info. Have to say it may be easier overall to try this last method; as this link may offer a “relatively simple” way to go about it. You will need to connect the drive to another working system; either as a slave, or simply via a usb connection. You will need either a suitable hard drive dock for a usb connection (and they don’t all like Western Digital drives - so be careful there); or a simple usb to EIDE/SATA connector cable set. These cost very little (but don’t buy the cheapest and read the reviews for them) on Amazon. They include a small external power-supply to power the drive itself; don’t get one that hasn’t got the mains/power adapter. I have a cable system (takes both EIDE and SATA) and it works fine…

If you can find that actual make - and model - it may be useful too. There ought to be a sticker or plate somewhere in the case giving that data; and usually the windows key is near it - if not on the base or even inside the case... Presumably this is desktop unit not a laptop?

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July 12, 2014 at 16:02:23
Incidentally - booting the system with a Linux disk will check out the hardware and so on; and if the screen still doesn't display with Linux..., then problem is quite possibly deeper than a simple driver or a screwed up windows file.

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July 13, 2014 at 02:40:18
I bought a dvd disk,burn Ubuntu in it,but I couldn't boot it in the other PC... it says "Boot failure. Reboot and Select proper Boot device or Insert Boot Media in selected Boot device" Same when I Tried to reinstall OS.. Oh and yesterday,while I was trying to make it work,IT HAPPEND.. the screen finally showed the desktop..I uninstalled the driver I installed,but after a restart..back to the same thing...

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July 13, 2014 at 03:59:06
When you try to boot with Ubuntu - from the DVD - did you have the cddvd set as first boot device?

If not go into bios settings; locate the boot order section; move the cd/dvd to the top of the list. Save changes and reboot - with the Ubuntu dvd inserted. (When you're on the correct boot-order screen it will tell you how to move a given boot device to the top; follow those instructions.)

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July 13, 2014 at 05:00:08
Yes the cddvd is first.. I even disabled all other boot options,so can only cddvd to boot. But still the same error. I have an experience about installing OS..i even know how to install OS with an USB,but in that PC nothing could that be just doesnt work

I'm starting to think,that this "Black Screen" problem,is caused by a virus.. the PC had an antivirus,that wasnt updated in years,and recently I deleted it,and didnt download any other,to dont slow the PC, Is it possible this to be the reason? How can Safe-mode and enable vga mode doesnt work?

message edited by Ludogorets

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July 13, 2014 at 05:41:11
Virus issue was one of my thoughts too; although as you appeared initially to be having problems after a driver installation, that logically was the first issue to address...?

If you download and burn to a dvd the Kaspersky anti-virus rescue disk ISO, and boot with that disk, it will load itself into RAM only. The hard drive is then simply a resource for the Linux bases OS on which the Kaspersky disk is built.

Kaspersky will go on-line, update itself, and scan the entire system (if you opt to let it - so do just that).

Quite why safe-mode vga isn't working is an issue I've not come across before.

You may find the assorted Windows "rescue" disks discussed in this link useful to check out too. Hirens is the one most of us have heard of...; and it may be worth to pursue and see if it will help?

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July 13, 2014 at 06:35:39
I have downloaded Kaspersky Recue Disk 10,burned the iso file on a DVD Disk (all my iso files comes with sheep icon..Virtual Clone Drive..? and burned it with nero. I'm telling u that if it matters), put the DVD in the PC,made the first boot option to be CDROM,and here is what message I get.

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July 13, 2014 at 07:19:52
Have to admit I have no idea what's amiss here...

If you have set cdrom as first boot device and it doesn't find it during boot up... There is something possibly seriously amiss within the system basics?

For what is't worth,make a Hirens disk and try that too...

Also - just to be sure your Kaspersky disk is properly burned and bootable... test it on another working computer; set its cd/dvd to first boot and see if it will boot into Kaspersky (and ideally Ubuntu as well).

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July 13, 2014 at 15:24:03
tested the disk in another computer,and its working perfectly fine

message edited by Ludogorets

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July 13, 2014 at 15:41:18
mmm... either there is a problem with the cd/dvdrom in this computer; or a bios issue - if not on the motherboard itself.

Not unknown for some cd/dvdrom to dislike as given brand of disks... But not that common an issue either.

Can you try the Hirens bootdisk download etc. and see if that also fails to boot - same error messages?

Also check/ensure the cd/dvdrom is actually properly connected within the case; possibly its connector is slight displaced?

That this all started with a driver update and then briefly cleared itself... is suspicious though... Could be the motherboard has decided to go belly up...

Long shot - but worth a go... Check RAM is properly installed - and ideally (with all power removed entirely - no mains cable attached) remove RAM sticks, and clean the edge contacts with a soft pencil eraser. Re-insert each stick then remove and re-insert again. Then power up etc. and see how things go (or not)...

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July 13, 2014 at 15:42:42
Per chance does this system allow a usb boot option? If so you might ry that approach with a usb cd/dvdrom and the various disks...

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July 13, 2014 at 23:45:18
I tried with an USB boot,but it responde from the USB

I should get a hammer,and fk that PC

message edited by Ludogorets

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July 13, 2014 at 23:47:40
Oh and to ask,When i opened the PC, I saw that one cable is connected from the HDD to the Floppy Drive..? is that ok,because when the Windows XP logo ends,I noticed first that the lamp in the Floopy disk lights for a second,and thats all

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