What would cause no audio on my HP laptop?

April 13, 2019 at 11:03:26
Specs: Windows 8, 2.5 G
Audio quit suddenly. Also nothing through headset. My audio drivers are:
IDT HD Audio Codec
AMD HD Audio Device
Both are supposedly up to date and working but the problem persists. It was suggested that I remove and update the audio drivers. I did so with the AMD. Now, I get a sci fi type of sound that I must mute. I found a site with the driver and the sci fi sound is still there.

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#1
April 13, 2019 at 11:35:28
Which model he laptop?

From where did you download drivers?

Does everything else seem ok on the laptop?


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#2
April 13, 2019 at 16:04:10
"I found a site with the driver and the sci fi sound is still there"

The AMD HD audio driver is part of the graphics driver package & is for HDMI audio. The drivers should be downloaded from the HP website.


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#3
April 14, 2019 at 07:53:16
Hi Trvlr,

Everything else on the laptop seemed fine. It's HP Pavilion g6 2248ca. I'm using Windows 8. At the HP download site only one of the two audio drivers was available for download. I'm using Windows 8. I downloaded two drivers from https://www.drivereasy.com/
I can't tell at which point this happened but now I can get audio through my headset and sci fi noises without the headset. And my mic is picking up every sound in the house.


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Related Solutions

#4
April 14, 2019 at 07:54:10
Hi Riider,
Everything else on the laptop seemed fine. It's HP Pavilion g6 2248ca. I'm using Windows 8. At the HP download site only one of the two audio drivers was available for download. I downloaded two drivers from https://www.drivereasy.com/
I can't tell at which point this happened but now I can get audio through my headset and sci fi noises without the headset. And my mic is picking up every sound in the house.

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#5
April 14, 2019 at 08:36:19
The general feeling amongst "the gurus" - and thus advice - is that download drivers either from the laptop (or desktop) support site;or from the bona fide (genuine) site for the item for which you need drivers. Avoid (generally )third-partysources.

When I go to HP support for the model you post...there are no drivers the win 8 or 8.1

A google trawl (search) for:

HP Pavilion g6 2248ca drivers audio windows 8.1

brings up this source...

http://tinyurl.com/y6rpjgmu

It's a third-party source... I know nothing about it so can't (ought not to) comment further. Possibly they are a free source and OK...? They appear to offer the whole set of win 8/8.1 (64bit at least) drivers for your hp?

Incidentally - have you tested (listened to) the audio without the mic enabled?

message edited by trvlr


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#6
April 14, 2019 at 08:44:14
Hi trvlr,
I get your point about 3rd party sources. I am currently working with HP support site to see if anything displays itself. It says "no updates" which is not helpful at this point. It does offer troubleshooting for no audio, so we'll see what happens. I will try listening without the mic enabled.
Thanks for your help.

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#7
May 18, 2019 at 16:18:51
Difficult to see why what you describe would be down to drivers. Most likely a hardware fault unless you are set for some peculiar effect or noise limiting.

Always pop back and let us know the outcome - thanks


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#8
May 18, 2019 at 18:23:56
Did you do ANYTHING just before the problem started?

Plugged in or unplugged anything from the audio jack(s)?

Adjusted ANY audio control?

Install or update ANY software, or Windows?

Watch a video from an unusual source?

Drop the laptop in the bath?

-- Jeff, in Minneapolis


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