what makes monitor scramble like matrix

October 27, 2010 at 01:37:34
Specs: Windows Vista Home Premium
My computer woke up during the night to update, when I awoke the monitor looked like something from the Matrix. It had scrambled sections in vertical rows across the screen.
I'm in the process of updating my bios ( having trouble with usb flash..will fix that by switching to bootable cd). Should I update bios then move to the video card? Should I replace the card or try updating it first?
The problem-solution report says to install SP1 then do WinUpdate, virus scan etc... but I am already on SP2. ???

Gateway GT5622 / Vista Home Premium / 32Bit


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#1
October 30, 2010 at 20:41:48
Ok, slow down, take a deep breath and solve one issue at a time. Don't do anything to the BIOS until you have figured out the video issue.

Is the display normal during boot up? If you go into the BIOS does the video display normally? If so, try booting into safe mode with networking and download the latest drivers for you video card from the manufactures website. Install them and reboot.


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#2
November 1, 2010 at 10:36:08
Thank you for your interest in my issue.
The pc boots up fine and the bios displays fine also. During those times when the video gets sporadic, it shows garbled in the bios too. Sometimes....I can fix it by turning the monitor off then on again.
Computer has all updates, and the video card (Intel) had one update which I installed.
The video seems much better. We'll see.
As for the bios....a couple of blue screen crashes stated I needed a bios update. The update is available but I have been unsuccessful intalling it.

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#3
November 2, 2010 at 13:05:26
When you say you've done the computer updates as well as the video card update I'm assuming you mean Windows drivers? If so, this would not have any effect on the video while you are in the BIOS so if you are seeing problems while in the BIOS this would mostly indicate a hardware issue.
Since you say you can fix the problem by turning the monitor off and back on, I would tend to lean towards a bad monitor and not the video card.

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#4
November 2, 2010 at 18:08:52
The video card update was not a window driver.It was the driver update from the Intel website.Intel has a utility that scans for their product and shows available updates etc...Windows update never picked it up. When it was under warranty I sent the computer back to Gateway, and the monitor too. They dicked around with it until the warranty ran out.
I think I'm going to play it safe and drop it off locally to be repaired. It's our second Gateway computer....we should have learned after the first one!
I will post back when I find out exactly what is happening.

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