vista getting stuck on welcome screen

September 11, 2012 at 13:20:13
Specs: Windows Vista
i have a dell inspiron 1720. it has windows vista. last night i started having issues with it getting stuck on welcome screen. today i finally got it to boot, and am using the computer now, but i think i need to install a new driver. which one should i install

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#1
September 11, 2012 at 13:46:40
How did you 'finally get it to boot'? What makes you think it is a driver issue? Driver problems tend not to be intermittent, if it just started after repeated efforts then it is more likely to be a hardware issue. If it fails to start again, the first thing to do is see if it starts in 'Safe Mode' - this does not load the majority of your drivers and so if it starts every time in Safe Mode, but not in normal mode then yes, a faulty driver could possibly be the problem.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
September 11, 2012 at 14:01:42
hi johnr

yes i know i have gone through all the safe mode steps. when i was in safe mode i clicked on system configuration. then i clicked on system restore, and i selected on the previous update by microsoft, which was yesterday. It booted up, but i had to do this a couple times.

and yes it always starts up in safe mode.

the reason i think its my wireless driver is because i found a post that described the same issue i was having and they found the solution here at this website and the solution was downloading a wireless driver card. but that person had a inspiron 1501 and i have a 1720. so i dont know if i need a different wireless driver than he did


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#3
September 11, 2012 at 23:19:38
They won't be the same driver, but you can get the correct drivers for your laptop from the Dell website, either using the service tag number or working down through the various models until you get to yours. If you think it is the wireless driver then turn off the wireless adapter - there will be a key combination to press that does this - then go into Device Manager, right-click and uninstall your wireless card, restart the computer and see if it boots ok. If it does then you have confirmed it is probably the wireless adapter so download the latest driver from the Dell site, run the installation file for it then re-enable your wireless card - the correct driver should then load.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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