Sound not working after BSoD

April 30, 2017 at 18:29:53
Specs: Windows 10, i5/8GB
I got a new Lenovo Flex 4 2-in-1 laptop with Windows 10 a few days ago and it has worked great until today when I was watching a video and randomly everything froze. I tried opening task manager and pressing the power button and neither worked. After about a minute it showed the "sad face" screen and restarted. Now everything works fine except when I try to play audio, whether through speakers or headphones, it pops when starting and doesn't make any sound. When I listen through headphones, a distorted humming noise happens when I try to play sound. The noise only happens when I am using headphones and am trying to play sound. I updated the sound drivers but it didn't change anything. I use this computer to produce music so it would be very helpful if someone could fix this problem; otherwise I will have to return it. Thanks

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#1
April 30, 2017 at 21:47:58
Sounds like the audio hardware's defective. I recommend the return option.

How To Ask Questions The Smart Way


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#2
April 30, 2017 at 23:05:55

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#3
May 1, 2017 at 03:33:26
This is a new laptop, and is faulty...? Return for a full replacement, a new laptop, or a full money refund. Make use of the warranty...!

message edited by trvlr


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Related Solutions

#4
May 1, 2017 at 15:22:40
"it showed the "sad face" screen"
Is this really Windows 10 - sad face makes me think of a Mac?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
May 1, 2017 at 16:19:27

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#6
May 2, 2017 at 07:08:46
Thanks Razor - a bit more for my education.

Always pop back and let us know the outcome - thanks


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#7
May 2, 2017 at 07:14:23
Seems more a grimace - perhaps... or (perhaps being slightly naughty/cynical) a smirk...?

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#8
May 2, 2017 at 07:17:02
Looks more like your pet frog is in trouble.

Always pop back and let us know the outcome - thanks


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#9
November 1, 2017 at 02:39:23
Perhaps this might help. Complete the following steps, in order, until sound is restored.

Step 1: Use the audio troubleshooter

Step 2: Reinstall the audio driver

Step 3: Update the audio driver

Step 4: Use Microsoft System Restore

These are the basic steps to perform to solve the issue. You can click here to see them in a more detailed manner, or you can see this answer from hp:

https://www.techwhoop.com/no-audio-...

https://support.hp.com/in-en/docume...

Let me know if it works.


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#10
November 1, 2017 at 12:48:32
akirajordan

Do you realise this question was posted over six months ago?

Always pop back and let us know the outcome - thanks


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