Solved several keyboard keys not working

Sony VAIO
September 8, 2016 at 17:32:44
Specs: Windows 10 64-bit, Intel Core i5 2.5GHz/6GB
I have a problem with my laptop keyboard. The 'r', 'y', 'u', '2', '0' & ')' keys work only intermittently. Whereas all the keys immediately surrounding them work very consistently. The '2' & '0' on the numeric keypad is fine. When I use either of 2 external keyboards, everything is fine.

A friend told me he thought my external keyboard driver(s) were interfering with the laptop keyboard.
But it seems like the problem only after upgrading to Win 10.

I tried uninstalled the keyboard driver & reinstalled, but still have the problem (even as I type this).

Any suggestions?

T


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#1
September 8, 2016 at 17:38:33
Are you sure this only happened immediately after upgrading to Win 10?

It's just that if an external keyboard is OK it points to a problem with the laptop keyboard itself rather than drivers or software. See if firmly tapping any of the offending keys makes any difference to them. If so it about proves it is a hardware fault.

Always pop back and let us know the outcome - thanks


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#2
September 9, 2016 at 01:46:48
It seems I installed Windows 10 in early May. I'm pretty sure this problem started in May or June.

Sometimes a firm tap will do it, but mostly not. As I say, they can be working just fine for a while, and then just suddenly stop working. After a bit they may work again for a few minutes, then stop.

I saw on this forum another person posting about what appears to be exactly the same problem with the same keys on a Vaio laptop. Unfortunately, he asked for replies to his e-mail, so I don't know what help, if any, he received.

T


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#3
September 9, 2016 at 07:20:17
✔ Best Answer
If a firm tap ever makes a difference then it cannot be software. My take is that it is the keyboard itself.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
September 12, 2016 at 18:34:58
One thing you can try, if you are careful enough/willing, is to watch the disassembly video of your VIAO's model on youtube until you get to the keyboard. Disconnect and get the dust or what ever is under the keys cleaned. Then reseat the ribbon. Sometime they come lose and cause problems. hp Chromebook's are notorious for this and all they need is to be reseated. Be care no the damage the Low Connect Force clip when reseating. You shouldn't need to force anything together. For the screws you will need a P1 Philips and a few plastic pry bars.

I don't need to be right, but I am never wrong.

message edited by stiefler182


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