Solved Problems with my display driver

June 22, 2012 at 10:10:06
Specs: Windows XP
Had a problem with my computer and now when I turn it on I get a message about new hardware found that is identified as "Video Controller (VGA compatible), then the add new hardware wizard starts. I have tried every option in the add new hardware wizard and every time I get "Cannot install this hardware. The hardware was not installed because the wizard cannot find the necessary software". I am using a Toshiba Satellite M115-S1064 laptop with a model number of PSMB6U-00G00C.

I know from past experience with getting the drivers for this laptop that the grahics chipset is Identified as "ATI Radeon Xpress 200M". I have visited AMD's website and tried the AMD Driver AutoDetect Program it appears to run an dthen a window flashes so briefly on the screen that I cannot tell anything about it.

I have downloaded the drivers for the laptop from the Toshiba website. There are three files listed when I filter for display downloads. I have listed below the name of the file and the resutls I get when I try to run them.

Intel 945GM Display Driver for Windows XP: Error One or more files that are required for installation are either missing or corrupt. Setup will exit.
ATI UMA Chipset Software Installation Utility for Windows XP: Severe Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup.
ATI Radeon Mobile Display Driver for Windows XP: Severe INF error. Video driver not found.
When I click OK, I get the same message I got for the UMA Chipset Software Installation Utility.

When I open device manager and then open propertied for the "Video Controller (VGA Compatible) and select the driver tab, I get the following information:
Driver Provider: Unknown
Driver Date: Not available
Driver Version: Not available
Driver Signer: Not digitally signed
Clicking the Driver Details tab gives me the message "No driver files are required or have been loaded for this device".

I ran DXDiag to collect the following informationabout my current version of Direct X (v 10.0) and the information on the display tab. The display tab information is as follows.

For the Device side of the window I get the following:
Name: (no listing)
Manufacturer: n/a
Chip Type: n/a
DAC Type: n/a
Approx. Total Memory: (no listing)
Current Display Mode: 1024 x 768 (32 bit) (1Hz)
Monitor: (no listing)

For the Drivers side of the window, the information is as follows:
Main Driver: vga.dll
Version: 5.01.2600.0000 (English)
Date: 8/23/2001 08:00:00
WHQL Logo'd: Yes
Mini VDD: vga.sys
VDD: n/a
DDI Version: unknown

I would greatly appreciate any help anyone could give me getting this problem resolved because I now have games on teh computer which I am unable to play, and I cannot get a higher resolution on my display which is interfering with games I play online becasue I cannot get the browser windows to display the page as completely as I want to.

TYhanks so much for your assistance.


See More: Problems with my display driver

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#1
June 22, 2012 at 22:34:46
✔ Best Answer
"Had a problem with my computer..."

Tell us the details of what the problem(s) was (were).
That may have some significance regarding what you need to do.
............

"I am using a Toshiba Satellite M115-S1064 laptop with a model number of PSMB6U-00G00C"

Satellite M115-S1064 (home support page)
http://www.csd.toshiba.com/cgi-bin/...

NOTE that, apparently, the Drivers that are listed are for ALL of the Satellite M115 models.
The list of models the drivers apply to are apparently sometimes INCORRECT when you look at the drivers info.
NOT all of then apply to your M115-S1064 laptop.

Under the Detailed Specs tab - for : Satellite M115-S1064 laptop with a model number of PSMB6U-00G00C

XP MCE, ATI Radeon Xpress 200M, Atheros b/g (wireless network adapter)

ATI Radeon Xpress 200M is the main chipset AND it has ATI onboard video.
ATI made main chipsets for a few years BEFORE ATI merged with AMD.

Your mboard DOES NOT have an Intel main chipset and it CANNOT use the Intel integrated video drivers.

You DO NOT install drivers for the main chipset or the onboard video by using Found New Hardware ! You CANCEL that and run the drivers installation download.

You DO NOT need to install new VGA drivers - they're generic VGA drivers that are built into Windows - there are no updates for them.

Usually, except for laptops made before about 2000, the drivers for your built in display (monitor drivers) are embedded in the video drivers, and in that case you can't get them from the maker of the main chipset - you have to get the video drivers with their embedded display drivers from the maker of the laptop in the downloads for your specific model.

Un-install any existing ATI drivers that are listed in Control Panel - Classic view - Add or Remove Programs. Sometimes there is a "master" selection that allows you to un-install all the ATI software in one step.

If there is any Intel software listed there, it should not have been installed - un-install it.

"I ran DXDiag to collect the following informationabout my current version of Direct X (v 10.0) "

The highest version of DirectX that is supplied for XP by Microsoft is version 9.0c - it comes with XP's SP2 updates or SP3 updates.
(If you have MCE 2005 , it came with SP2 updates embedded into it .)
There are several updates available for DirectX 9.0c, but Microsoft never made a DirectX 10 version for XP. You can't install Microsoft's DirectX 10 or higher in XP.
There is, however, fairly recently, a third party version of DirectX 10 that Microsoft does NOT support - if you have problems with that, the only support for that DirectX 10 version for XP, if there is any, is via the third party supplier of it.

You can't un-install Microsoft's DirectX versions, but apparently you CAN un-install the third party version of DirectX 10 for XP - it's listed in Add or Remove Programs.

It's possible you MAY need to un-install that BEFORE you install the ATI main chipset drivers and video drivers.

BEFORE you install the ATI software....

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Further info...

How to disable your security applications
http://www.techsupportforum.com/for...
.......

Device Manager must have the generic VGA drivers installed for the video BEFORE you install the ATI display drivers,
OR, you can RIGHT click on the entry for the video drivers in Device Manager and choose Uninstall, but DO NOT Restart the computer BEFORE you install the ATI drivers.

When I installed the ATI Radeon Xpress 200M drivers for a desktop computer that I got from the ATI web site, I found that it installs both the video drivers and the main chipset drivers.

The same probably applies to the
ATI UMA Chipset Software Installation Utility for Windows XP
which is on the 4th page of the Downloads for XP SP2/SP3 (click on page 5, then you can select page 4).

If you need to, AFTER installing that, if your built in display doesn't look right, install the ATI Radeon Mobile Display Driver for Windows XP on page 2 of the Downloads (that MAY have the drivers (monitor drivers) for the built in display built into it).



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#2
June 23, 2012 at 06:25:37
I had been getting some notifications that there were some threats on my computer. When I ran teh antivirus software it took cate of them, but it ran extremely slower than usual. I had also been noticing a lot fo slowing in some other programs. When I was checking everything on the computer to try to determine the cause of the slowing, I also found that my hard drive was nearly full. I used program manager to remove some software that I wasn't using, bu ttook steps to avoid anythin gthat I had any reason to believe would affect the system, which included any programs that I knew were related to devices installed on teh laptop. It appears, however, as if something managed to screw up my ATI related installations somehow. I did find information online about trying to uninstall the ATI software and then reinstalling it. I attempted this and the computer seemed to uninstall the software, but when I attempted to reinstall it, I got he same problems as I had before trying the uninstall.

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#3
June 23, 2012 at 19:55:45
"......I also found that my hard drive was nearly full"

For what you can do about that, other than un-install programs, see response 45:
http://www.computing.net/answers/ha...

" ...used program manager to remove some software ..."

What do you mean by program manager ?
There is no Program Manager in XP.

You DO NOT delete programs that you can uninstall in Add or Remove Programs or elsewhere - doing so is likely to cause you problems.

"It appears, however, as if something managed to screw up my ATI related installations somehow"

Did you have that problem before or after you "removed" software yourself ?

If you follow the directions in response 1 you should be successful.


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Related Solutions

#4
June 24, 2012 at 13:44:29
By program manager, I mean that I have Comodo Program amnager installed on my computer and I used it to uninstall some old software that wan't being used any longer, and then there were a couple of things that were removed using "Add or Rempve Programs" through the control panel.

I DID NOT " delete programs that you can uninstall in Add or Remove Programs or elsewhere", I am not a total newbie at maintaining my computer and WOULD NOT make the mistake of thinking I could simply use the delete key to remove a program. To use an exact and hopefully fully understandable phrase, everything that was removed was uninstalled.

I had been receiving teh AntiVirus notifications and having the problem with the slowing before the removal. The problem with the display driver occured after those programs were removed. I apologize fo rnot previously making it clear that the display issue occured after.

Not sure what you mean by "If you follow the directions in response you should be successful". What directions are you referring to? If you are referring to the link for freeing up disk space, I have used the "disk cleanup" utility to remove unnecessary files. I do have some downloads that are in progress and will be moved to external storage once completed. However, disk cleanup and the removal of old software that wasn't being used has freed up enough space to give me some improvement in system performance. If you are referring to other directions, I should point ou tthat you didn't give me any actual directions in your comment.


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#5
June 24, 2012 at 14:45:30
I have heard of people having problems with Comodo software.

We have no idea what your expertise is unless you tell us
There HAVE been many people who have deleted programs rather than uninstalling them properly in topics on this web site.

"The problem with the display driver occured after those programs were removed"

After you used the Comodo software ?,
- Or - after you removed malware that the anti-malware program found ?

Sometimes, rarely, anti-malware programs remove the wrong things, or, rarely, some essential drivers have become infected by malware and can't be fixed so they're deleted or moved to a virus vault or similar.

You could try loading a System Restore restore point with a time and date just before you lost your proper video, but that may not help. System Restore does not back up everything, and files essential for the proper video may have been deleted.

"Not sure what you mean by ""If you follow the directions in response you should be successful."" What directions are you referring to? "

There should have been a 1 after response. Oops.
I'll fix that.

You should be able to get your video working properly if you do everything mentioned in that response 1 properly

"If you are referring to the link for freeing up disk space, I have used the "disk cleanup" utility to remove unnecessary files."

Using that usually doesn't help much. When the partition Windows itself was installed on was too full, it often doresn't take long for it to be too full again. See the referenced topic in response 3.



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