Solved Printer offline. Help please!

Microsoft Windows xp home edition eng 3p...
February 17, 2018 at 22:44:20
Specs: Windows 10, 64 bit OS/4 GB
My wife's HP notebook's printer uses our wireless network and has been working fine but is now offline. I uninstalled the printer, rebooted and attempted to reinstall. The HP found the printer but it wasn't able to install it. Hopefully, I've posted this in the proper section.

Any ideas? Thanks in advance for your help.


See More: Printer offline. Help please!

Report •

#1
February 19, 2018 at 06:07:22
I uninstalled the printer, rebooted and attempted to reinstall

Can you clarify exactly what you did; how you (re-)installed it?

Are there other computers still able to access/use the printer via wifi?


Report •

#2
February 19, 2018 at 21:55:13
Thanks for your followup.

From the best of my memory, here's what happened. I deleted the printer from my printer devices list. Then rebooted and went to the printers list and searched for our printer. It was found but wasn't able to be installed.

Yes, all of our other computers can use the printer.


Report •

#3
February 20, 2018 at 05:52:20
✔ Best Answer
Uninstall the printer software and shut down the computer. Ensure the printer is plugged in and powered up then start the computer.

The printer might work if it is allow to just find the software that Windows 10 provides. Set it to your own network and give it your WiFi password.

Always pop back and let us know the outcome - thanks


Report •

Related Solutions

#4
February 23, 2018 at 15:58:42
Got it! Thanks for your help.

message edited by ealvin


Report •

Ask Question