Printer does not print text

November 7, 2015 at 15:14:28
Specs: OS X 10.10.5
I cannot print from Word Online (chrome) to epson printer - On mac - Prints the no text at all.
Its an Invoice pdf and allows no text to be printered only the tables :S it also prints images but no text.

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#1
November 7, 2015 at 17:36:02
Maybe the black ink has run out or the print head is blocked (if separate from cartridge). Can only generalise without the printer model number - they are all different.

Always pop back and let us know the outcome - thanks


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#2
November 8, 2015 at 00:27:14
Can you save it to another file format locally and print?

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#3
November 8, 2015 at 06:12:25
Hey, yes, it prints normally when saved normally on desktop as a word format, but pdf it does not like it one bit for some reason.

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#4
November 8, 2015 at 06:14:02
See, the problem is i cleaned the heads through the software installed, the issue is it prints normally when the document is saved locally onto the machine as a word format but online it doesn't like it one bit at all :S,
it just doesnt make sense at all for me. It should be something simple to fix.
It prints the image and the table border which is all black but not black text on the Word Online Web App

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#5
November 8, 2015 at 09:06:35
Let us have the printer model number.

"the problem is i cleaned the heads through the software installed"
Does this mean the problem came along after you cleaned the heads?

What browser are you using and have you checked to see if it is the same using an alternative browser?

If you save the file on the computer as a pdf does it print then?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
November 8, 2015 at 11:34:55
epson 3540,

I use chrome, go into hotmail and click the attachment which is a PDF, click to open and it opens within Word Web App, i click print and choose the option "problems printing blh blah blah open in PDF viewer" and it works. But when i download the PDF and open in PDF viewer it doesnt print text but only the table. I open in Word application on the iMac, and it prints. The whol issue is with Hotmail Word Web App but i tried this in Safari and Mozilla still the same problem. I have checked settings and nothing strange or weird.
Thanks for checking


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#7
November 8, 2015 at 16:14:30
PDF viewer is required to print from world web app.

https://support.office.com/en-us/ar...

What PDF Viewer are you using?


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#8
November 30, 2015 at 22:47:18
Using the advanced print setup and ticking the "print as image" box.
Hope this helps.

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