Please Help me to install Acronis true image

February 14, 2011 at 14:51:08
Specs: Windows Vista, core quad 6600
Good Evening,

After installingI Acronis True Image 2011 on Vista, I have a blue screen message:
A problem has been detected and windows has been shut down to prevent damage to your computer.(3 times after backups)

"A device driver attempting to corrupt the system has been caught.
The faulty driver currently on the kernel stack must be replaced with a workin version.

If this is the first time you've seen this stop erreur screen. Restart your computer.
If this screen appears again, follow these steps:
- Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates
you might need.

If problems continue, disable or remove any newly installed hardware or software.
Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart your computer, press F8
to select Advanced startup options, and then select Safe Mode.

Tecnical information:

*** STOP: 0X000000C4 (0X00001001.0XB25ECFE0.0XACCA3DF8.0X00000000)

collecting data for crash dump...
initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk : 75"


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#1
February 15, 2011 at 02:07:42
Hello lelostec,

Thank you for sharing your experience with Acronis products.
My name is Anton and I am writing you on behalf of Acronis Customer Central.

This issue is caused by Microsoft blocking Acronis drivers responsible for disk operations. There is a solution in the Acronis Knowledge Base article: http://kb.acronis.com/content/15285

You can always get additional help at www.acronis.com/support

Best regards,
Anton Deev
Acronis Customer Central


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