Solved my gateway laptop won't connect to the internet

September 9, 2014 at 05:44:00
Specs: Windows 7
I have a gateway laptop for some reason I tried to hook up to my internet and couldn't my provider said I don't have any network drivers. How can I fix this if I can't connect to my internet. it was working fine yesterday. Could you please tell me how to fix this problem.

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✔ Best Answer
September 11, 2014 at 13:24:01
mmm Would be useful to know what he tried and what actually happened.

If he reformats the partition (ntfs) - which will of course erase "everything" from the drive - and then boots up with the recovery disk set - it "ought" to reset/re-install the system to as delivered. The drive/partition "must" be already formatted (as ntfs) if booting from the recovery disc set. If .it's not then the process grinds to a halt. When one uses the recovery partition, or the disks from within windows itself, the system in effect checks to see if the partition is already ntfs; which of course it would normally be.

September 9, 2014 at 12:20:19
mmm What model Gateway do you have?

If you go the Device Manager, can you see anything next to the Network adapters icon - as in a yellow ! mark? If so then there is "something amiss with there. If you have both cat-5/ethernet and wifi adapters in your Gateway - a yellow ! mark points to a problem there; at least one or both your adapters are having problems. If no yellow ! mark then there is likely no problem with your adapters...

This link will tell you how to get to Device Manager:

Post back with model number of your Gateway; and also what you find when you are in Device Manager area (as above).

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September 9, 2014 at 15:11:54
The model is W6501

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September 9, 2014 at 15:15:50
Following on from your second (new) post... - please stick with this one for all your replies etc...

Presumably you are trying to connect with the wifi adapter? Or are you trying to use the cat-5/ethernet connection? Useful to know which...

If having problem with the wifi connection/adapter, try the cat-5/ethernet connection and post back...

Also post the details of your Gateway - as already requested...

And perhaps work your way through this M$ help article as it has very simple procedures you can follow to reset the adapter(s)...

Work your way down the short list of things under "show all" heading. Try each step in turn and see if one of them resolves it for you. Don't do them all at once and then check for a network connection; do one "fix" at a time and check you connection etc...

The reset adapter routine may resolve it all...

There ought to be no need to take your Gateway to any shop... More than likely it can be resolved with a little help/input form pholks various here...

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Related Solutions

September 9, 2014 at 15:17:20
I am at Network adapters I have them in there and there is no yellow mark by either of them. When I click on them it says they are working fine but my internet privider says if it says by my connect icon-The dependency service or group failed to start... that means I have no network drivers.

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September 9, 2014 at 15:29:20
Our posts are crossing in the ether.. go through the test in the M$ help article I've posted above...

Which part of the world are you - as on the N. American Gateway site there is no specific W6501; although there is 6000 series - and presumably yours is part of that...
This is where to find assorted support items (including the manual and also drivers if needed) for the 6000 series - if it's the one yours belongs to

Might be useful to have copy of the manual too - as reference...

Incidentally does the cat-5/ethernet connection work OK - or not?

And is the wifi connection.adapter actually enabled/switched on on the laptop? It may be nothing more complicated than re-enabling/switching the wifi on... (especially if the cat-5/ethernet connection works OK...)?

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September 9, 2014 at 15:35:11
I tried using both but the same thing happens, I also went down the complete list and they all say the same Thing. The dependency service or group failed to start.. Thank you for all your help but I guess I will take it into a computer tech tomorrow. Marilyn

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September 9, 2014 at 16:04:52
Just to be clear... You ran through all the tests in the MS help article?

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September 9, 2014 at 16:11:49
One other thing to try... if the MS help list didn't resolve it. Providing you have a Windows/System Retore point set for an earlier time... you might "go back" to a slightly earlier date, when the system (networking ) was ok?

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September 9, 2014 at 16:23:17
Incidentally... If there is "anything" on the hard drive (personal files, photos etc.) that you wouldn't like to lose, first ensure you have copied all that "stuff" to external storage. Typically dvd, but an external (usb) hard drive too if possible. Check the copies can be accessed ok as well. Do this "before" you let any techie near the system...

Discourage any computer store techie from doing a factory reset routine, or "anything" that in effect will re-install the operating system - or reset the laptop to as it was when new. A factory reset/restore erases "all" files created after you first start using the computer; which means all your personal "stuff" would be lost. Which is why safeguard/copy them off the system - now.

Sadly many do not have safe copies of their "stuff" of their computer, and frequently lose it all when problems arise... Not every store techie will bother to safeguard your personal "stuff" before diving in to "fix" whatever is awry...

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September 9, 2014 at 16:48:46
I am from Canada and thaty is the right number for the series of my laptop. Everything I checked says everythinh is working properly. I tried switching everything on but iy won't on but it says everything is working properly.. Now does that make sense.

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September 9, 2014 at 16:51:45
I want to thank you all for trying to help me but I tried everything everyone suggested but nothing worked so I'm taking it into a computer tech tomorrow,, And I do have everything saved on my flashdrives, Thank you all again.

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September 10, 2014 at 01:13:54
This issue seems to be one that has plagued a few windows-7 users. Many found System Restore to resolve it (not factory restore/reset). Some found a command-line instruction to reset things to be effective; this is one of several:

Others found a router reset to be effective... And I am a little inclined to that position too. Not uncommon for routers go a little awry and require a reset (at the least a reboot) to restore internet access. Equally not uncommon to have an isp to be very quick to say "their kit and services are OK, and the problem is with he computer...

Re' using a flash drive for file preservation. Flash drives are not the most secure storage; more for transfer of files when travelling. DVD (CD if capacity is enough) is much safer and secure.

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September 10, 2014 at 04:20:03
The times I have seen this problem, it was a software problem particularly it was an update to the Avast anti virus. After installing it, no internet, all drivers are installed correctly, BUT I got errors saying a service dependency was not started. Which means services that should be running to allow an internet connection are not running on start up. Good luck at the tech.

To err is human but to really screw things up, you need a computer!

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September 10, 2014 at 04:56:39
Thank you I was hoping to avoid taking it there, I can amagine what this will cost.. But I have no choice. I want to thank everyone for all your help.

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September 10, 2014 at 05:34:27
If per chance you have Avast installed and were to temporarily disable its on-line protection it might help. If Avast is part of the problem (and I know Avast has issues with MS-Office\Outlook email) then at least it would give you some ideas (presuming of course you do have Avast installed - which you may not of course).

Although I suspect it will require a little more local input to check out what's amiss with your Gateway. I'm not fully sold on it being your Gateway at fault.. As I say earlier frequently problems re' connections and service are actually within the preserves and areas for the isp itself, and isps are frequently very quick to pas the buck, and loathe to entertain any suspicions it may be their problem - not yours...

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September 10, 2014 at 15:19:17
No I don't have Avast on my computer, I took it into a computer tech today, he played around with it while I was there and couldn't figure it out, he said it is showing I have my network drivers but they just weren't working. So I had to leave it and see what happens. He will call me in the next day or two to let me know if it is worth fixing.

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September 11, 2014 at 07:30:21
It is telling me to select a best answer, I am so sorry but I didn't get the right answer so I can't select anything.

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September 11, 2014 at 08:09:14
Sometimes the best answer bit is well nigh impossible to select/decide upon; as various responses may each provide bits of useful info/advice, which when cobbled together "may" produce a satisfactory result...

When you do find out what the solution is... do post back and let us know - useful for future reference...

If "all" your important files, all your "stuff" is now safely copied elsewhere (of the computer as is) then likely the techies may opt for a factory reset, or a partial (I think the Gateway routine may allow that; as I think does Acer)? Either way data safety is always paramount - which is why copied elsewhere first...

Did they also try a system restore point - reverting to a point in time prior to the problem arriving? Also a full scan with assorted utilities for a possible pest or two. Some of those scans being from a cd/dvd based OS that will scan the entire drive - without booting into Windows itself... There are several utilities regularly recommended here at CN for that purpose... - all freebies...

Incidentally it will be worth fixing - even if does mean a factory reset routine; which puts it back to as it was when it left Gateway... As all your "stuff" is safe elsewhere (double-check that first of course) a factory reset/restore is a serious option... That it won't connect to the techies network (let alone "yours") does seem to indicate problems within the Windows installation itself...

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September 11, 2014 at 08:40:00
I just got a call from the tech, he says I have a trozan which he thinks might of caused this. He or I couldn't do a factory reset nothing would work.. So lets hope that is the problem. He will call me back as soon as he clears her all off and starts again.. Let's hope all goes well or I will buy a new one.

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September 11, 2014 at 08:51:49
if the techie boots with a Kaspersky Rescue disk it will be a starting point to eliminate the pest... That disk is Linux based system; it loads itself in the RAM only; goes on-line to update it self, then scans the system fully and clears out anything it finds...

There are a couple of other utilities too that allow hunt and fix anything Kaspersky may not find. No utility finds "everything" first time; each one has its areas of specialty.

Kaspersky and other similar items we suggest regularly here at CN are free. If your techie wants more input in that regard... either you post back or suggest that he come here and various pholks here will advise more fully; not the least JohnW...

I am a little surprised the factory reset didn't work (or couldn't be invoked...); but if there is particular type of nastie involved then a dvd based OS (Kaspersky and others) scan is likely the option to clear it out. Again there is no need spending $$$ on a new system; the one you have can be more than likely recovered (and if not a factory reset, then a re-install complete),

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September 11, 2014 at 08:59:14
All I know as of now it is costing me at least $100.00 dollars so far.

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September 11, 2014 at 09:56:29
mmm Do you have any disks that might have come with the system when new? Sometimes Gateway and others provided a set of re-instalation disks; although generally after XP that practice more or less disappeared. The disks were for use if/when the recovery partition had either been "lost" (usually when the hard drive was replaced of course), or somehow the partition had been damaged or even reformatted or deleted...

If not they can be bought from sites various for not a lot of money...; as can a full proper Windows-7 dvd itself (but of course no apps/utilities with it). However as you have a valid windows-7 installation key you can use any compatible windows 7 disk to re-install the OS itself (even do a repair installation - which may preserve a lot of apps/utilities you have installed later. Whereas a factory reset may restore whatever Gateway included originally - but that's all.

Also you can legally download a copy of Windows-7 ISO, burn it to a DVD and use that - with "your" laptop installation key. You simply have to get the correct version/type of the windows- 7 "installation" ISO file.

Your laptop will likely have an OEM key - the letters will appear somewhere in the key information; so you need an OEM version of the ISO... A retail version does not have OEM so you can't uses a retail copy of the operating system. OEM = Original Equipment Manufacturer; and denotes that the installation was made by a manufacturer, and "they" provide support - not M$... Also the operating system cannot be transferred to another motherboard...; but one can change the hard drive etc... If the motherboard dies, the operating system and its key die with it; it is in effect tied to the computer which activated that copy. A retail version is transferable; and also allows for a motherboard change... so it doesn't die and is not fixed to one computer only.

Incidentally - how olde is this laptop; and did it come with other than windows -7 originally? Has it been upgraded from say XP to Windows 7? I ask as on the Canada/USA gateway site there s no mention of your actual model - although there is 600o series with assorted variations... And none of them even mention Windows -7 as their operating system; they are either Windows 2000 or XP

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September 11, 2014 at 10:58:41
I do have my recovery disk but they wouldn't work either. I bought my laptop in 2009 and it has Vista on it.

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September 11, 2014 at 12:35:06
aahh - your post heading shows the operating system as windows 7... which did have me wondering...

What happens when you try to use the recovery disk - which I presume is either a cd or a dvd (likely the latter)? What if any error message crop/show up?

As many XP delivered system will run windows 7 (albeit adequately but not overly fast...) - but not all will - it might be viable to change the OS to windows 7; you be using either a retail copy (if you can afford the current prices for that version), or an OEM which is invariably much cheaper (and would work with the restrictions as I've outlined above). This would be a total erasure of the current system; a reformat etc. and full new installation; but of course you wouldn't have any of the apps/utilities you may have at present...

With that latter aspect in mind (no applications etc.) I'd be somewhat loathe to counsel that; unless you do have the installation discs for your apps/utilities etc...

Equally you could obtain (or borrow) an OEM Vista (full installation) disk (or download an ISO and burn to a dvd which then use) to re-install Vista afresh; or possibly (and likely successfully) perform a Repair installation of your current system. You would have to use an OEM version if going for a Repair of the current installation; as a Retail version wouldn't incorporate correctly with your OEM version, as best I can understand... If you were to borrow an OEM Vista disk, you can make a legit copy of it; as long as you use your key with it.

With all of the above in mind... you may be looking at least at re-installation with an OEM disk; or a new(er) system?

Knowing what the error messages were/are when you try to use the recovery disc, which came with the system when new, would be useful. I am presuming it a full recovery disk; and not just a bunch of assorted add-ins...

Incidentally this link goes to a useful how to use the recovery disk system for XP,Vista wind-7/8x - separate section for each... Did your techie follow the Vista approach correctly; there are three levels of approach...

It is also possible purchase a genuine Gateway supplied recovery disk set (3 disks in all from what I can discover); should there be a need to (possibly yours is/are duff or damaged in some way)?

If the system is truly unrecoverable as is - then there is one other option to pursue (if wishing to stay with your elderly Gateway and Vista); but let's not go there just now...

message edited by trvlr

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September 11, 2014 at 13:13:43
My desktop is windows 7 my laptop is Vista and I do have a Vista recovery disk for my laptop it just wouldn't work. I have no ides what the tech did, I just took it into a computer shop and gave it to him, I don't know him personality.

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September 11, 2014 at 13:24:01
✔ Best Answer
mmm Would be useful to know what he tried and what actually happened.

If he reformats the partition (ntfs) - which will of course erase "everything" from the drive - and then boots up with the recovery disk set - it "ought" to reset/re-install the system to as delivered. The drive/partition "must" be already formatted (as ntfs) if booting from the recovery disc set. If .it's not then the process grinds to a halt. When one uses the recovery partition, or the disks from within windows itself, the system in effect checks to see if the partition is already ntfs; which of course it would normally be.

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September 16, 2014 at 18:18:57
He said there was a trogan on my laptop and he beleived that's what shut everything down. All I know is he charged me $100.00 just to remove it.. Said it was $169.00 to wipe it to factory default... Can you amagine. If it wasn't for the trogan I could of went back to factory default and it wouldn't of cost me anything. Well anyway now it is working except the date keeps going back to 2007 and I bought it in 2009, get that one. Thank you all for your help but it is working now.

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