Modem keeps saying disconnected on my PC

Hewlett-packard Hp elitebook 8560w mobil...
October 2, 2019 at 10:42:58
Specs: Windows 10, 8 gig ram
Tried it on a friend's laptop and it worked perfectly. I even updated all my drivers,and still no response.

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#1
October 2, 2019 at 11:54:34
Are you plugging the modem directly into your laptop? Or is the modem you mentioned actually a modem/wireless router combo & you're trying to connect wirelessly? If wireless, is the "modem" being detected by your laptop? Did you select the correct wireless network & then enter the proper passcode or passphrase?

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