IDT HD audio driver (as proposed by HP) will not install

August 19, 2016 at 06:25:26
Specs: Windows 7
Hello

HP Spectre XT 13-2003ef running under Windows 7.

Audio not working (showing no audio device installed) and HD audio driver as downloaded from the HP website for my model of laptop will not install.

Managed to get it working for a week (after running Driver Easy and updating various drivers, but eventually, after having left the laptop on stand-by for one hour, audio stopped working and cannot get it to work again.

Any suggestion would be more than welcome...

Many thanks in advance and kind regards

Niccolò

Thank you to all volunteers who are so kind to help - N


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#1
August 19, 2016 at 07:55:12
Are there any errors showing for your sound device in Device Manager (under "Sound, video and game controllers)? These are usually yellow exclamation marks.

While you are there you could select Uninstall under the appropriate item and restart the computer. Ignore the general warnings but if you are asked whether you want to uninstall "the software" do not do so. The above action will not uninstall anything in the usual sense of the word. It will just unhitch the driver which will be setup again (found new hardware wizard). This might fix it.

It shouldn't really be necessary to resort to third party programs (although I understand why in this instance) - they can sometimes cause issues. Only the audio driver was in question.

Always pop back and let us know the outcome - thanks


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#2
August 19, 2016 at 16:37:37
Many "driver finder" programs contain malware or trick you into downloading malware.

Please explain exactly what happened when you tried to install the HP audio driver. The file should be named sp57162.exe. When clicking on the download link, you should choose "save file". Do not use the HP download assistant. Once you have the file, double click on it to either begin the installation or to unpack all the files into another folder. If the latter happens, go to that folder to run setup.exe.


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#3
August 20, 2016 at 00:42:21
Hello Derek & riider

First of all thank you to you both for your assistance; I'll reply to your posts together.

In Device Manager, there are no anomalies whatsoever; no exclamation marks or anything. However, it is as if the on-bard sound card is not detected by the OS (as if it wasn't installed).

The message I get when installing directly driver SP57162 (via InstallShield, as downloaded from the HP website) is (translated freely from French) "The detected material is not taken on board by this IDT package. The installation will be aborted".

As additional information: the only device showing under "Sound Controllers" is "Intel(R) Sound Device for Screens", plus a generic "High Definition Audio Controller" under the "System Devices" category.

Thank you for any suggestion you may have.

Thank you to all volunteers who are so kind to help - N


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Related Solutions

#4
August 20, 2016 at 08:50:49
Download CCleaner Portable, unzip it, then click on either CCleaner.exe or CCleaner64.exe depending on your Windows version. Run the Cleaner & remove everything it finds. Do the same with the Registry. Then move on to Tools. Use the Uninstaller to remove any & all unnecessary software, including the crappy "driver finder" program you installed along with any audio drivers that were installed using it. After doing that, click Startup & disable all unnecessary startup entries...do the same for Scheduled Tasks.

https://www.piriform.com/ccleaner/b...

Reboot & see if Windows automatically installs the correct audio driver. If not, open CCleaner again & rerun the Cleaner & Registry scanner to cleanup anything that may have come free after the reboot. Run them multiple times if necessary until it says "no issues found". Reboot one more time & then try manually installing the HP audio driver. Do not use the HP Assistant.

message edited by riider


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#5
August 20, 2016 at 12:55:34
Hello riider

Thank you very much for your help and all your suggestions!

This afternoon I opened up the laptop, and disconnected and re-connected the sound card. When I booted up again, it searched for the IDT HD Audio Driver and installed it, which may point out to a hardware issue (loose connection?).

Since then, everything works hunky-dory, so I'll keep my fingers crossed (and a watchmaker's screwdriver handy) and see how it goes.

Once again, many thanks and kind regards - N

Thank you to all volunteers who are so kind to help - N


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#6
August 20, 2016 at 13:35:16
Nice one. It is all too easy to forget the hardware possibility when these type of things happen. Thanks for letting us know and I hope it lasts.

Always pop back and let us know the outcome - thanks


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