I have a Laptop Error, and i cannot solve it myself.

Samsung Samsung np305v5a-a04us 15.6-inch...
March 9, 2013 at 21:59:59
Specs: Windows 7
My friend's laptop has received an error report screen (the infamous black screen) every time she turns on her Laptop. It states "device driver found :MSCD001 mouse driver installed successfully" it then asks "A:/>" and then if she types something it states that that is a bad command or file name. if she does not do anything the laptop automatically shuts down. she cannot access her computer profile, let alone the internet. I am wondering if i may have to force it to enter safe mode then proceed to revert the laptop to a previous state, but I do not wish to do such, as she has saved quite a bit of work lately and I do not want her to have to restart it all. please help me with this issue.

See More: I have a Laptop Error, and i cannot solve it myself.

Report •

March 10, 2013 at 01:01:13
It looks like the laptop is booting from a floppy disk. Remove the floppy disk and reboot.

Report •
Related Solutions

Ask Question