Solved hp envy 4500 problem

February 23, 2017 at 17:45:48
Specs: Windows 64
problem with my hp envy 4500 printer first i installed latest driver from hp website but i get message usb driver not installed successfully
then i followed this https://www.printerdriverforwindows...
after that my printer works fine but my scanner not working
pls help

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#1
February 23, 2017 at 18:34:36
✔ Best Answer
You should get your printer drivers from the HP site. USB drivers are for the motherboard.

http://support.hp.com/us-en/product...


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#2
February 23, 2017 at 19:13:56
i got the driver from hp the scanner is not working

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#3
February 24, 2017 at 08:33:39
Not knowing that model printer personally... have you checked that the hp driver package includes scanner support for your version of windows - whichever it may be.

There is no such thing as windows 64... There are 32 and 64 bit version of current windows operating system; which version of windows are you running?


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Related Solutions

#4
February 24, 2017 at 22:27:14
windows 7 64 bit

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#5
February 24, 2017 at 22:29:10
solved by uninstalled scanner driver from device manager and refreshed the device manager now my scanner works fine

thanks to every one


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