Solved How to make my ram work

March 24, 2016 at 17:39:13
Specs: Windows 7
I have a hp 2000 363nr laptop that has the original 4gb ram stick. It it has two slots for ddr3. I recently bought a 8gb card and installed it into the other slot. When I turns on the laptop it says that there was a recent change and in hardware/software and may be the cause for windows not starting. on the bios it read 12gb of ram. It tells me to install disk. restart computer, and click repair. Statis 0xc000000f. I bought a reinstall disk offline but it doesnt seem to work because after 4 restarts with the disk installed nothing happens. I even changed the boot to cd/dvd and still nothing. it will say starting window and the pause for a long time or go back to windows failed to start screen. When I take the card out and just run the original windows actually boots like nothing has happened. How do I solve the new card install problem.

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March 25, 2016 at 03:55:00
HP 2000-363NR Notebook PC Product Specifications -

According to the info located at above link that laptop only supports a maximum of 8gb of ram, meaning 4gb in each ram slot.

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March 25, 2016 at 06:33:50
✔ Best Answer
Crucial RAM confirms it - max memory is 8GB (2 x 4GB). You should have done your homework before wasting your money on the wrong RAM & then even more on a reinstall disk that wasn't needed.

BTW, here's a page from the HP 2000-363NR manual on how to create the recovery disc set. I'm guessing you never did it:

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March 27, 2016 at 01:08:27
Yes you are correct with the info the manual and crucial state for the maximum ram is 8gb. But i have a old gateway ml3109 that crucial said takes (2) 1gb ram cards. I have (2) 2gb cards in it and it reads them. It's registering 3.5gb. So if it is registering 3.5gb, I figured I could do the same wIth the hp 4gb 8gb max ram. That's why i bought the 8gb card. The gateway is working fine evven though it's almost 10 years old. I am not a IT but I read like most and try things out. I will buy another 4gb card and put it in the other slot just to follow the recommended amount. Or i might just put the 8gb card in and leave the other slot empty since I have it.

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March 27, 2016 at 06:45:54
More that likely, when the specs where printed for your old Gateway, 1GB was the largest memory size available.

"i might just put the 8gb card in and leave the other slot empty since I have it"

That might work, then again, it may not. If it does, you'll be running in single channel mode (64-bit) rather than dual channel (128-bit). But if you only had one 4GB stick right from the start, it's always been running in single channel mode.

message edited by riider

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