Solved How do I get the sound drivers back on?

January 16, 2015 at 12:26:02
Specs: Windows 7, 4
A driver update program stopped my Creative drivers from working on my P5LD2 Deluxe motherboard. How do I put the driver back in?

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#1
January 16, 2015 at 12:47:02
Best avoid driver update programs, they are inclined to get things wrong.

Go to your computer manufacturer, or Creative themselves at support.creative.com/

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
January 18, 2015 at 09:20:58
I found this answer true but I still could not fix my problem. I have spent hours trying to figure this out but to no avail. I have a 150.00 Bluetooth headphones I cannot use on my computer granted I can use them on my ipad, iphone etc but I bought them for my pc.

Thanks for your help!


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#3
January 18, 2015 at 09:26:25
✔ Best Answer
So is the sound working on your speakers? If so it might be a Bluetooth issue.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
January 19, 2015 at 09:13:09
The sound is working on the headphones. That is the first thing Creative Labs checked. I must agree that it is probably a Bluetooth problem. I have been looking into that to no avail. I have always seen the Bluetooth on my task bar but I can no longer see it there. That is what made me think that the driver program removed the proper driver but I don't know how to fix it. It says when I check the driver that it is a Windows compatible driver but I don't know what it was before. I have tried updating the driver and it says I have the latest. I have the latest but it doesn't work. In my motherboard book it speaks of Creative so I was looking for my original disk (which I can't find yet) to put it back to what it was when it was working. I am not entirely sure what I am doing but do understand quite a bit. Any thoughts would help. I spoke to Creative and they just check that the headphones work not whether they work with my PC.

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#5
January 19, 2015 at 10:35:01
I can't find much mention of Bluetooth on that motherboard. Let us have the make and model number of the computer (unless it was home built) and maybe that will unearth something.

Always pop back and let us know the outcome - thanks


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#6
January 19, 2015 at 11:28:02
It is an Asus P5ld2 Deluxe. I built the computer in 2005. I installed the Bluetooth headphones about 8 months ago. It worked fine. I could see the Bluetooth symbol on my task bar. I just spoke to Asus and they said they don't have a Win7 driver for Bluetooth but they have one for Vista. I never had Vista on the machine just XP and then Win7. I didn't dream that I saw Bluetooth! Thanks so much for helping.

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#7
January 19, 2015 at 13:14:01
Do you know when this problem came along? If so you could use Windows System Restore to go back to a point just before it happened (if there is one). It will only lose updates and programs you've put in since - your own files will be OK. Type System Restore in search. Sorry if you know all this but I like to be sure.

Maybe the date of the driver update program folder will give a clue if you used it fairly soon after install.

Always pop back and let us know the outcome - thanks


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#8
January 20, 2015 at 05:40:32
Working on those ideas you gave me. I am a little slow but I will get back about what happens.
Thanks

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#9
January 20, 2015 at 06:47:02
I retrieved this file from the iobit driver booster downloads. I am not sure if it is related.
I am unable to paste it. It is bluetooth_broadcom_6.5.1.5300_w7x64_a_win64.dbz. Could this have affected it. Just a shot in the dark.

Thanks


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#10
January 20, 2015 at 07:51:19
If you are not sure what it is I would avoid it. System Restore seems the best option because you just sit back and let Windows get on with it.

Always pop back and let us know the outcome - thanks


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