Solved HID-compliant mouse missing in Device Manager

March 16, 2014 at 13:48:52
Specs: Windows 7
HID-compliant mouse missing in Device Manager
My wife has somehow messed up her laptop again. It is a Win 7 machine. The wired mouse no longer works but the touchpad still does. I have tried moving the mouse to another USB port, trying another mouse that works, restoring to a previous restore point when it still worked, unplugging everything and pulling the battery, etc. All things I have found mentioned online so far.

One thing I see is that in Device Manager under "Mice and other pointing devices" there is no entry for HID-Compliant Mouse like on my laptop and also no "Human Interface Devices" in the list. Is this the problem and how do I get those added back?


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✔ Best Answer
March 18, 2014 at 06:13:00
See if it works in safe mode. If it does, you have a configuration issue. If not, there's probably some broken hardware involved.

Make sure pressing the power button on the laptop is set to shut off the machine for the next step.

Go into Device Manager, and see if you have any errors/warnings listed. If not, expand Universal Serial Buss controllers, and delete everything listed there. Be warned that at some point in this procedure, you'll probably lose your mouse and keyboard. If / when that happens, tap the power button to cleanly shutdown the laptop. Reboot, and Windows should reinstall everything.

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#1
March 16, 2014 at 18:12:03
Try plugging her mouse into your computer. Does it work?

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#2
March 17, 2014 at 06:32:25
Yes, I have tried a mouse I know works in both USB ports and nothing.

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#3
March 17, 2014 at 11:25:51
That's the opposite of what I asked, but we'll run with that.

Do you have something that's not a keyboard/mouse? Like an external drive or a smart phone? If so, does it work in her laptop? Does the phone get power?

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#4
March 18, 2014 at 05:32:17
I tried her mouse in another computer and it works. I tried the mouse from that computer in both USB ports on her laptop and it doesn't work.

Things plugged into the USB port are getting power. I did plug in an external hard drive into both USB ports and it was not recognized. I would have expected it to try yo install a driver since it has never been used on that laptop.


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#5
March 18, 2014 at 06:13:00
✔ Best Answer
See if it works in safe mode. If it does, you have a configuration issue. If not, there's probably some broken hardware involved.

Make sure pressing the power button on the laptop is set to shut off the machine for the next step.

Go into Device Manager, and see if you have any errors/warnings listed. If not, expand Universal Serial Buss controllers, and delete everything listed there. Be warned that at some point in this procedure, you'll probably lose your mouse and keyboard. If / when that happens, tap the power button to cleanly shutdown the laptop. Reboot, and Windows should reinstall everything.

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#6
March 18, 2014 at 06:45:32
I had already checked Device Manager and there were no errors listed. I did already delete all the USB controllers and reboot but I tried it again anyway.

The mouse did not work in Safe Mode.


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#7
March 18, 2014 at 07:37:34
Then it's a hardware issue. I assume you've already tried cleaning the contacts, so there's not a lot left to do. On a laptop, everything's soldered onto a single board, so there's not a lot left to do. You can check the plugs for physical defects, but you'll probably have to write off those ports.

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#8
March 18, 2014 at 09:24:46
Thanks - I am cpnvinced it must be hardware as I have run out of everything else to try.

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