Solved Green Horizontal Line on HP Elitebook Folio 1040 G3

September 19, 2017 at 13:19:08
Specs: Windows 7, 8 GB
I've a VP that has an HP Elitebook laptop (Folio 1040 G3).
Recently during the day a thin green horizontal line appeared on the screen near the top.
I tried uninstalling and reinstalling the Intel graphics driver for it, but he stated it is still there.

When I remote onto his machine, I cannot see it. He is also in another state for work. I also had him check with his cursor and the line appears under it (not over it).

Anyone have any ideas for this issue to get it resolved?


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#1
September 19, 2017 at 15:14:56
Get him to try an external USB monitor on it. It appears to be either the screen itself, its connecting cable, or one of the end connecters on the cable (maybe just worked loose).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 20, 2017 at 03:41:37
With him being in a different state, I'll need to know what to do if the line does not replicate over onto the external monitor.

With the mouse cursor being able to go over the line (and not under it), I know the pixels are not damaged because then the line should have appeared over the mouse cursor; but it does not.

The laptop is maybe a month old at best. So something isn't adding up here.


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#3
September 20, 2017 at 04:17:06
✔ Best Answer
I think he should return it.

Always pop back and let us know the outcome - thanks


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#4
September 20, 2017 at 05:31:15
Looks like that is what I'll be doing then. Bummer though. But I've tried all sorts of things with it...bah.
Thanks for responding though Derek.

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#5
September 20, 2017 at 10:02:53
Whether the line is actually going "under" or "over" the mouse pointer
depends on the color(s) of the mouse pointer and whether the line is
dark pixels or bright pixels. You say the line is green. If the background
is black, a green line means the green pixels are being lit when they
should not be. But if the background is orange, a green line means the
red pixels are dark when they should not be. If the mouse pointer is
white, a line of darkened red pixels will appear on top of the pointer as
a cyan (blue-green) line, while a line of bright green pixels will not make
any change to the pointer's color, so will appear to be behind it.

-- Jeff, in Minneapolis


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